Serious note for those of you that are NOT monitoring your blood pressure by any means: ANYTHING is better than nothing. High blood pressure has no visual symptoms, no acute effects, no reason to make you think you have it until you go to your doctor's for something else for the first time in two years and they say your BP is 180/120.
High blood pressure puts (literally) pressure on all your organs, most notably your kidneys and liver. Not to mention your eyes, brain, and lungs. Stroke, aneurysm, glaucoma, diabetes, and lots of other things come about from uncontrolled high blood pressure.
If you are not monitoring your blood pressure, do so. Get this thing. Go to your corner drugstore(s) and use their free sit-down-take-pressure chair. Buy a $20 cuff and a $20 stethescope and amaze your friends by learning to tell your and their futures by taking their BP (high BP = you're likely to die sooner).
Seriously - if you have $20 and you're not monitoring your BP, spend $20 to buy something to monitor your BP. Especially if you're over 30.
There. PSA done. Having said that, I'll pass on this sphygmomanoMEHter. If you read this far, I hope you'll appreciate how proud I am to have come up with that word. :-)
@RedOak I am not allowed to donate because I am a gay man even though I was in a monogamous relationship for over 10 years and am currently oceans away from my partner and have remained faithful (for nearly 30 years altogether). This is the policy of the FDA.
As I am an RN, I am NOT ASHAMED OF MYSELF!!! Good Lord!@!! Many of my patients are not able to have an extended arm for BP readings!@! I should know!!! I have a nice Littman Stethoscope. but you have to be able to access the Antecubital FFS
We took it out of the box and it had scuffs and scratches on it. No big deal, as long as it works. It had Maxell batteries already installed in it (which I doubt it came with) and they were dead. Still though, not really a big deal.
I swapped out the batteries and it turned on. The book said the date would appear in the upper right, but most of the LCD units weren't working, so it wasn't a full digit. No worries, as long as it works!
We tried about 10 times and tried positioning the cuff in various ways. Nope. No dice. Er 3. Error message 3, according to the manual, indicates "No pulse detected".
So, that'll save me from buying things for my mother in the future. She's a zombie. I would never have found that out without Meh selling this wonderful device. Be sure to test your friends. Zombieism can spread rapidly if not detected and detained early enough.
Or maybe, the new unit was used, broken, returned and then sent to me? Either way, Mom's going in a cage until we can detect a pulse
False advertisement on power specification. *Power source: AC power adapter (included) OR 4x AA batteries (not included) *Power input: 100V - 240V 50/60Hz !!! Included Power adapter is USA only 110V!!!
Mine appeared new, but the cuff almost looks like it had an old blood stain on it, and the bladder seems burst. The meter works great after downloading the software from their site. BTW download if you use Win 7-10 as the included disc didn't work. It works fine with my other monitors cuff, so still happy. Emailed the company. Hope they send me a new cuff though. Download software from here: http://www.microlife.com/support/software/
@michaelahess The FDA can easily shut down a medical device manufacturer for this sort of thing, so you bet they take it seriously. A medical device manufacturer I worked for had an on-site crusher to make sure this sort of problem never happened to them.
@Uptrodden I tested with my other BP monitor cuff and both monitors were within 1 of each other for both readings, over multiple comparisons. So the machine itself seems plenty good. When I get the RMA I'll compare the actual cuffs.
update I received my brand new BP machine yesterday along with a RMA shipping label for the old one. Mine definitely had been used before, although you would not have known that without knowing how the company packaged a new one. Anyway I think the processor on the old one is bad. The new one works like a charm! Microlife is an excellent company. Whatever happened, I am certain it was not their intention or fault.
AND before some jackass makes a comment, NO, I DO NOT WORK FOR THE COMPANY. I just think they have been trashed enough on this board about this issue when they are clearly trying to correct a problem they didn't even know existed. In other words, it's like asking "Why are Dingleberries brown? That's just the way shit is." - Abraham, TWD
@fatdog I think the issue is that Microlife claims that these were supposed to be destroyed and acted like Mediocre stole them off a truck at the landfill. I have no doubt that Mediocre bought these from a supplier that they believed to be legitimate.
@sammydog01 Ok, my point is that I have had contact with the same CSR other people have concerning this issue and did not hear any blame talk or negativity towards Mediocre.
Microlife could have easily said, "we did not authorize that sale" and redirected us (the end consumer) back to Mediocre for redress. The only people that have made the leap that, as you say, "Mediocre stole them off a truck at the landfill" are the ones on this forum. Enough of that bullshit. It's not helpful.
@fatdog Well, that's not really true. There was a rep from Microlife that made some accusatory comments on mediocre's other forum, as well as to other customers. The person who made the strongest statement here about their handling of the situation was the CEO of mediocre, not just conjecture from other users. That they're taking care of you says wonderful things about their customer support! That they let this shipment get out of their possession and into the world says less than wonderful things about their internal QC process. Both can be true and neither requires a mob or a defender. It is what it is.
@Thumperchick Yeah it sure is, and what I can say about mediocre customer support is, well, mediocre. The response I got when I contacted mediocre support was that it was "weird" and I just needed to contact Microlife. Pretty mediocre. As for the CEO commentary, wow.
@fatdog This is the reference. It's not bad mouthing, but it is in a SLIGHTLY accusatory tone. The support portion at least. Understandably in my opinion, though no direct fault of Meh either, in my opinion.
I stumbled upon this discussion because I received no AC adapter.
According to Microlife, neither that company nor any authorized distributor uses this type of packaging (a brown box bearing a stickered reprint of the retail art – with the UPC shifted from the bottom to the front, replacing the "5 Year Warranty" notation). So while only some of Meh's stock came from a defective lot, all of it has been fraudulently passed off as new.
For this reason, even though my lot number wasn't red-flagged and the unit appeared to function properly via battery power, the company opted to replace it outright (instead of supplying the missing AC adapter, as I'd requested), stressing the importance of ensuring its accuracy.
Louise Berthiaume (the Microlife representative) did not attribute the misrepresentation (or even negligence in failing to detect it) to Mediocre. She explicitly blamed a shady broker, noting that this "rip-off artist" has endangered the reputations of both companies.
My question is this: Is Mediocre contacting the product's buyers to inform them of the issue? I realize that they're offering return labels and refunds to customers who complain, but what about those with no knowledge that anything is amiss? (As I mentioned, had the AC adapter been included, I wouldn't have known that I received a non-new medical product.)
@Rowsdower yes, we are in legal mode pursuit of the flow of this product from Microlife to us. I don't have data to judge condition overall - last word was return rate was within norms (single digit %) but clearly the context was alarming enough that we are working ahead of that data. (thx @thumperchick)
edit: I just read your question again - I don't think we are contacting the buyers from Meh yet - we need more info.
The products passed off to MEH.com by the broker as brand new in the box items. Trust me when I say they are not. I don’t know what shady back channels the “broker” used but these units by the pictures I have seen are not our packaging. Someone repacked the units for the sole purpose of making a quick buck and ripping off the public.
It's clear that Mediocre had no intent to deceive anyone, but I'm sure that you recognize the importance of ensuring that customers are made aware of such a situation as soon as possible, particularly when it affects a product used for medical purposes.
@Rowsdower that action may end up being correct but we want to learn more about the true condition.
Ultimately, manufacture reps who deploy "do what you want with it" field return allowances create these situations for their own companies. Failed product should be destroyed not sold to the highest bidder by retailers to brokers who are outside the manufacturers control. If this happens to be the case here, we'll step up and do what's right for our customers.
@snapster My understanding, based on Louise Berthiaume's e-mail, is that not all of these units have been deemed defective or involved in a Microlife-sanctioned field return process.
After providing my lot number and a description, I was told that mine was "apparently okay" but "was bought by MEH.com through a broker that bought the units off a fulfillment center" and "passed off" as new. (To reiterate, she blamed that third party, not Mediocre.)
Whether the manufacturer had any opportunity to prevent the resale of such units (as opposed to those that were in its possession and deemed unfit for consumer use) is unclear. According to Louise Berthiaume, the circumstances are under investigation on their end as well.
To the best of my knowledge, the product that I received has not malfunctioned. Apart from the missing AC adapter, it seems to be fine. The concern expressed by Louise Berthiaume is that the product isn't new and might not be capable of reliably providing accurate readings – a flaw that often isn't apparent, especially when someone with high or low blood pressure is erroneously told that it's normal (or when someone actively treated for such a condition is erroneously told the opposite, prompting an inappropriate medication adjustment).
Thank you for appreciating that your customers' health and well-being are at stake and accepting the responsibility for ensuring that they're notified of any issues with their purchases. I trust that the necessary research will be conducted with the importance of expedience in mind and prioritized accordingly.
@therealjrn thanks. I sent Microlife a message through their website. Pretty annoyed that this is the third bad meh item for me in the past year (the other two were those leaking AAA batteries and the Groove speaker thing that never worked properly).
I didn't order this but not because I'm not a fan of these home-type machines. I already have one--I do use it for quick reads throughout the day. They're fine for casual monitoring of trends but I certainly would not change my medication (as histrionically suggested by an earlier poster) based upon one of these type machines. When I want a more solid read, I use a Stethoscope and a Sphygmomanometer designed for one-arm use with a helpful bar for wrapping the cuff properly with one hand. Even then anybody changing their medication without consulting their personal physician is treading on thin ice. I think my Stethoscope and a Sphygmomanometer kit was about 20-30 bucks...here's one on Amazon for under 20 bucks.