Our team can help you better if we know the type of issue you’re having.
The more details you provide, the better we can help.
Can I sign in with Facebook?
Yes, if you’d rather sign in with Facebook instead of creating another username and password you can click the blue “Sign in with Facebook” button on the sign in page.
Note: signing in with Facebook does not connect us to your Facebook page.
I forgot my password, how can I sign in?
Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.
If you signed up via Facebook, you can use the blue “Sign in with Facebook” button on the sign in page instead of entering your password.
How can I change my default payment settings?
Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.
You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.
How do I join your membership program?
There’s two ways to join our membership program.
- Go to the Membership page and click the Become a Member button.
- While placing an order, select the shipping option that says “$5.99/month: Free standard shipping on all orders. One-click cancel, anytime.”
How can I change which credit card is being charged for the membership program?
We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.
You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.
How do I cancel from your membership program?
We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.
Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.
What is VMP?
VMP was the name of a previous membership program we offered. Current VMP members can remain grandfathered into the program and may continue their benefits as long as they maintain membership. Since we’re closed to new VMP memberships, any cancelations are final.
What's my order number?
We do this a little different.
Instead of an actual number, we generate three random words in adjective-adjective-noun format. Your order number is these three random words. You’ll find it on your orders page.
We find the three random word approach to be easier to remember, easier to communicate with our Customer Support team if you have an issue, and our customers over at meh.com really enjoy it. Here’s an old forum topic discussing our approach.
How do I cancel my order?
You can cancel an order yourself for up to one hour after it was placed. Simply visit your orders page and click the “Cancel” link.
We start processing and shipping your order one hour after it was placed. If you’d like to cancel your order after one hour you can contact our Customer Support team to make a cancellation request. In most cases it’s too late to cancel an order after one hour but we’ll do our best.
Can I change my order?
We cannot make changes to an order once it’s been placed.
Our Customer Support team cannot change your shipping address for you. You’ll need to cancel your order and place another order with an updated shipping address.
If you ordered the wrong item, you’ll need to cancel your order and place a new order for the correct item.
Why can't I buy more of a specific product?
Because of our low prices, we set a maximum quantity that each customer can purchase.
This helps ensure our customers are the ones taking advantage of our great deals instead of resellers who would buy up products and resell them at higher prices on sites like eBay.
Is my credit card data secure?
Our payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
You can read more about Security at Stripe.
How can I get free shipping?
Join our $5.99/month Membership program and you’ll get free shipping on all your orders
When will I get my order?
You can see the estimated delivery date on your orders page.
Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address). The transit time is calculated using business days, meaning Saturday and Sunday don’t count toward the transit time. Holidays are also taken into account when calculating the transit time.
How can I track delivery of my order?
Once your order ships, you can find a tracking link on your orders page.
How will my order ship?
We ship orders using a variety of carriers including FedEx, UPS, and USPS.
Do you ship to Alaska and Hawaii?
Yes. We’re able to offer most (but unfortunately not all) of our deals to Alaska and Hawaii.
Please allow for a few extra weeks beyond the estimated delivery date of your order to account for extra transit time.
Do you ship to Puerto Rico, Guam, or APO/FPO/DPO addresses?
Unfortunately we cannot ship to Puerto Rico, Guam, or APO/FPO/DPO addresses.
Do you ship internationally?
Unfortunately we cannot ship outside of the United States.
What do I do if I think my order is lost?
If it’s past the estimated delivery date found on your orders page and you don’t have your order, please reach out to our Customer Support team via the support page.
Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.
Can I contact your Customer Support team by phone?
We don’t offer phone support.
We do have a team of customer support agents ready to help you. Please go to our support page and fill out the form. The more details you can provide the faster our team can help you out.
How do I find your reply to my support case?
If you’ve written our Customer Support team and haven’t seen a response in your email yet, you can go to your support tickets page.
If you’re having trouble with your email you’ll be able to view your support tickets and our responses there. You can even send us a reply from this page if you need to.
What emails are you going to send me?
We’ll send you email at various times, including when:
- you place an order
- your order has shipped
- your order was delivered
- our team responds to your support ticket
We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.
How can I change my email address?
To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.
I can't find an email reply to my Customer Support ticket. What should I do?
If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.
This is where we’ll contact you back.