Our team can help you better if we know the type of issue you’re having.
The more details you provide, the better we can help.
Why do you restrict how many of something I can buy?
We limit the purchasing on our deals to small quantities to ensure that more people can get them, and reduce the chances another store is buying them to resell.
What's my order number?
We do this a little differently. Your order number is three random words instead of a number. You’ll find it in your order confirmation email (or on your orders page).
How do I cancel my order?
You can cancel an order for one hour after it was placed by visiting your orders, clicking “Cancel” and confirming by clicking the “yes” button. After one hour has passed, it is probably too late to cancel, but you can use the support form to make a cancellation request.
How do I change my order?
We cannot make changes to an order once it’s been placed. You’ll need to cancel the order and re-order with the corrected information or item.
What’s your phone number?
We don’t currently offer phone support. We do have a team of customer support agents ready to answer you. Please fill out our support form with any questions or concerns and we’ll help you out.
How will my order ship?
We select the most cost efficient shipping method for every deal, whether that’s US Postal Service, UPS, or FedEx. If you’d like your order sooner, eligible deals have enhanced shipping options.
When will I get my order?
You can see the estimated delivery date on your orders page, or in the confirmation email you received after ordering. Your order will generally arrive in 2 to 3 weeks.
How can I track delivery of my order?
You’ll get an email when your order has shipped and you can find a tracking link on your orders page.
What do I do if I think my order is lost?
If it’s past the Estimated Delivery Date range on your orders page and you don’t have your item, please reach out to our customer support team via the support page.
Do you ship internationally?
Sorry, we don’t currently offer international shipping.
Can I sign in with Facebook?
Yes, if you’d rather sign in with Facebook instead of creating another username and password you can click the blue “Sign in with Facebook” button on the sign in page.
Note: signing in with Facebook does not connect us to your Facebook page.
How do I join your membership program?
There’s two ways to join our membership program.
- Go to the Membership page and click the Become a Member button.
- While placing an order, select the shipping option that says “$4.99/month: Free standard shipping on all orders. One-click cancel, anytime.”
I forgot my password, how can I sign in?
Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.
If you signed up via Facebook, you can use the blue “Sign in with Facebook” button on the sign in page instead of entering your password.
How can I change which credit card is being charged for the membership program?
We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.
You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.
How can I change my default payment settings?
Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.
You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.
How do I cancel from your membership program?
We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.
Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.
How do I ship to a different address?
If you’d like to ship to an address that is different from your billing address; enter the shipping address first, then uncheck the box that says “billing and shipping are the same” and enter your billing address.
What is VMP?
VMP was the name of a previous membership program we offered. Current VMP members can remain grandfathered into the program and may continue their benefits as long as they maintain membership. Since we’re closed to new VMP memberships, any cancelations are final.
Do you ship to Alaska, Hawaii, Puerto Rico, Guam, AFO/APO?
While most items ship to AK & HI, we do not ship to Puerto Rico, Guam, AFO/APO addresses.
What emails are you going to send me?
We’ll send you email at various times, including when:
- you place an order
- your order has shipped
- your order was delivered
- our team responds to your support ticket
We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.
How can I change my email address?
To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.
I can't find an email reply to my Customer Support ticket. What should I do?
If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.
This is where we’ll contact you back.