Microlife Blood Pressure Monitors
5So, last week, Meh sold some fairly inexpensive "new" blood pressure monitors. A few of us received broken Blood Pressure monitors and they were definitely not new units. I sent an email to Meh on Sunday to let them know and got a reply yesterday that I needed to contact Microlife directly.
Yesterday evening, I got a hold of Microlife and they offered to send a return label and repair or replace the unit. They seemed concerned over the quality of what I received and I was told they'd escalate the issue. Yeah right, I've heard it all before. No big deal, as long as I get a new unit.
This morning I got a voicemail from Microlife asking me to call back and speak with the head of Customer Service because they had some questions about the unit and the source I got them from.
So I called back and got a hold of Louise. She was very helpful and offered to send me a new one free of charge. She also said Microlife is pretty sure that Meh bought these through channels unknown to them. The lot number of my unit dated it to 2009 and it was in a batch of bad units that were sent to be destroyed long ago. She seemed pretty miffed about it, to be honest. Bad press goes a long way and she assured me that Microlife would never sell these units and that they do not in any way represent the company's level of quality.
If you purchased one of these units and it's defective, Meh won't be able to help you with it. Instead, call Mircolife at 1-800-568-4147 and they'll help you get it sorted out.
Long story short, they're trying to get a hold of someone at Mediocre/Meh to work it out and track down the channels from which these defective units were obtained. Maybe @snapster can contact her directly via email: Louise@MicrolifeUSA.com or her direct number at 1-800-905-9499
- 9 comments, 8 replies
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@capguncowboy, thanks for sharing this. We're looking into this now.
@hollboll I knew you would :)
Just an update here. We've reached out to our vendor to ensure that all issues will be fully covered. If you have any problems with your blood pressure monitor, please reach out directly to our support team and we'll get you taken care of.
cc: @capguncowboy
just checked mine out -- works like a charm and was very nicely packed, with batteries and ac adapter...
@capguncowboy do I need to confirm to my kids I am not a zombie???
@mikibell it's best they don't know. Otherwise, they'll lock you up. they'll know when they need to know.
This shit is fine for knives and speaker docks, and it's hilarious when the LED rope guys scream about it, but medical equipment? That's a whole new level of mehness. This sort of thing can really cause problems for medical equipment manufacturers.
This matter may seem clear cut from a customer support perspective but what is represented above is unfortunately the fault of Microlife in one way or the other. Do they have a shady business partner? What's the real story with these units? We will find out.
https://mediocre.com/forum/topics/where-are-you-getting-the-microlife-product-you-are-selling#56e988f4401ab9700eb1b1a8
@snapster Sorry, I wasn't implying that Meh.com knowingly did anything wrong. I even did my best to make that clear in my post. When I spoke with Louise, you could tell she was angry with the situation and I attempted to give some background on your business and integrity as a business owner.
I'm not at all upset with Meh about what happened. All is good. I just wanted to let you guys know what was being said to people when I called and spoke with Microlife.
I love the transparency here and appreciate that you guys are willing to share the background details with us. thanks for that
@capguncowboy Thanks but you're totally in the right to post and even to suggest that we should have known if there is a quality issue as is so broadly suggested by their rep. It is simply our responsibility to know this no matter how reluctant we are to be in the conventional retailer role.
Let's hope that there is some over-dramatization or poor assumption made on Louise's part as to this being part of a batch to be destroyed. If they will assist us in tracking down the supply chain path then we can ferret out any false claims going on and help them put a stop to them or take legal action ourselves.
So far, there are statistically average reports in balance with the 1k units shipped (~2%). I guess I should say we'll keep an eye on that so as to avoid any puns about monitoring. Our blood pressure is high enough already.
@therealjrn i think that's his process. Or maybe he just clicked the wrong 'reply' link. Don't worry. I got the point
@capguncowboy It makes it confusing trying to figure out what is meant is all. No biggie. Seems there is some tension going on.
@capguncowboy @therealjrn oops, seems I was talking to myself there for a moment, just like IRL. fixed.
30 minutes, and no one's posted a popcorn GIF yet?
@walarney I even tried to make it all cliff-hanger like
I dug mine out to check it out after reading this thread. Mine works great! Thanks Meh!