What Meh Customer Support does and doesn't do

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In an effort to bring down the number of customer support requests our small team is handling and reduce the time it takes for us to respond, we want to clarify what our customer support team can and can’t help with and what self service tools are available to you. I also want to emphasize that the absolute best way to contact our CS team is through https://meh.com/support.

What we don't do

Order changes, cancellations, and address changes.
We get a lot of these. Like, way way too many. Here’s why we can’t really help with these: shortly after placing an order on the site it goes into our backend order processing system to be prepared for shipment. We wait until the day after an event ends to print those shipping labels, and sometimes if it's busy it can be two or three days (not counting weekends, because we don't ship on weekends). So by the time we see your request to fix your typo’d address or whatever, it’s too late and that order is already processed.

This goes for cancellations as well, as of later today you have a solid hour to decide if you really want the thing or not but you can’t mull it over all day and then decide to email us to cancel your order. We don't do buyer's remorse and again, it could be a couple days before we get to that email and chances are the unwanted thing is already on its way to you. It's your problem now.

Lastly, order changes are significantly harder for us to do than for you to cancel your order and do it right so we don’t do those either. It's hard y'all, real hard. You'd think that it would be simple to change the color of something you just ordered, but our mediocre system isn't set up for it right now.

The good news is you can resolve all of these issues without ever bothering with us knuckleheads! During that soon-to-be hour-long window after you’ve placed your order, you can cancel it yourself from your Orders Page! That’ll let you purchase again if you mistakenly bought the Georgia red option instead of the purple one you really wanted, or decided against sending that sick knife to grandma’s house and wanted it shipped to your secure, totally isolated apartment instead. Doing things this way will give you the best chance to actually get what you really want, you shouldn't trust us to do it for you because so many things could go terribly, terribly wrong.

What we do do

Offer the best possible support we can, as quickly as we can (which is admittedly pretty slow right now), from real life human being people, with real lives and families, that are allowed to be funny and snarky and real instead of robotic and lame and dumb.

Other things to note

Tracking numbers – will show up on your Orders Page after the item has shipped, sometimes it can take a day or two for those to be uploaded to the system so don't freak out if it doesn't show up right away. There have been times when tracking numbers weren't showing up properly but we are working hard on solutions to prevent that in the future. Be patient, your package will show up.

Address validation errors – the vast majority of these errors are caused by inputting incorrect information in the address lines or making a simple typo. For you apartment dwellers most of the time you enter your street address in line one and your apartment number in line two, if you receive an error try flipping them by putting your apartment number in address line one. Also make sure to input your address exactly the way it appears on your bank statement.

The other common error is incorrect zip code. Zip codes are super important for shipping and if you enter that wrong your package will wander the vast countryside sad and lonely with no place to call home. If you don’t know what zip code you live in, well you’re on your own. If you’ve triple-checked all of that and are still getting address errors then feel free to hit us up at https://meh.com/support and we can dig deeper, but know that it’ll likely be a few days until you get a response.

VMP renewal errors – there are three common reasons for this to happen: your card gets denied, it expires, or your zip code changes. When that happens you'll need to purchase VMP again here.

Multiple emails – know that you probably won’t get a response the same day. Sending more emails checking up on the status of your first email won’t really do anything other than make us sad inside. We’re responding to everyone as soon as we can and in the order we receive them. Sure, if you left out some information that would be helpful or something like that then feel free, but if you’re just checking in on why you haven’t had a response…please don’t.

TL;DR: Don't hit us up to fix stuff you can fix yourselves because

Make sure all of your information is correct when you check out and that you really want the thing you order in the right color.