Meet Meh: Customer Support

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Introducing something we want to do semi-regularly around here that’ll give you some insight inside the mediocre minds of the people that make Meh tick: Meet Meh!

First up we have @MEHcus

and @hollboll

of our Customer Support team.

What would you say ya do here?
@MEHcus: A little bit of a lot of things. I try to find fun ways to send you folks stuff that you may or may not want. There's some super awesome number crunching for trend spotting nonsense. I get the pleasure of figuring out ways to fix our screw ups. And in general oversee the general CS dynamics of meh and all that implies.
@hollboll: Uh I do lots of pointing people to the right resource, send tons of emails, work with returns, and occasionally get to participate in the rambling off-topic email conversation. Also, avoiding things being thrown at me by @moose @MEHcus and @jont.

Do you have a favorite customer service story (from either perspective)?
@MEHcus: A guy ordered a black speaker from us. We sent him a white one instead because stuff happens. He wrote in and informed us of our screw up and of course it turned out that we didn't have any more black ones to send him. He then proceeded to make the mistake of telling us to just send him a sharpie. So naturally we did. Complete with a hand drawn set of instructions for how to turn said white speaker into a black speaker using the aforementioned sharpie. Thankfully he was a good sport about it and colored it in for all to see.
@hollboll: There's been several super strange/awesome/random email conversations. There's a few that stand out. This one, one very long conversation where we sent different movie quotes in a bunch of languages to each other. Then again this morning I was advised by someone not to look up roomba porn. It's lots of fun. Oh, also sending this.

Is there anything you want people to know about sending in support requests?
@MEHcus: Stop doing it. Now. Also I don't speak Korean.
@hollboll: I think one thing would be that you can write one email about multiple issues, you don't have to send in individual emails for each issue. Also, it's cool to crack a joke or send a video along with the request for tracking number, I'll try not to be a robot back.

What’s your super power and/or "spirit animal"?
@MEHcus: I have abnormally large feet and Kangaroo's have pretty big feet. I've also always thought it'd be pretty kick a to have a pouch. So Kangaroo it is.
@hollboll: Liz Lemon- spirit animal
Super power- being a functional introvert?

Do you have (or want) any pets?
@MEHcus: My lady friend has a little Maltipoo which I get the pleasure of picking up after. That counts, right?
@hollboll: 2 cats, Swiper and Blue.

What’s your favorite thing right now?
@MEHcus: I like stuff better than things.
@hollboll: Like a thing I own? I love my DSLR and my iPhone. Favorite thing to do? Besides binge watching Netflix and sleeping, I'd say cooking and playing with my cats.

What are your biggest pet peeves?
@MEHcus: Am I allowed to go on a bit of rant here? Because I don't like it when people ask me what my pet peeves are and then get mad at me when I offend them for mentioning several things which they do that happen to be pet peeves of mine. This in and of itself is a pet peeve of mine. Shall I continue?
@hollboll: When people make flying robot attack bots go near me. That and dealing with people when they get behind the wheel of a car in general. Also, any kind of bug. Also, when drive-thru gets your order wrong and you don't realize until you get home.

Do you have any hidden (or not so hidden) talents?
@MEHcus: I've often been told my whistling style sounds like a walking Disney movie.
@hollboll: I love to bake, but past that my elbow bends at more than a straight line. Um, and I really like puzzles?

Favorite animated .gif?
@MEHcus:
@hollboll:

What’s your favorite part about working for Mediocre Labs?
@MEHcus: The people. Nobody here completely sucks and bothers me to the point that I want to avoid them.
@hollboll: Well it's totally corny, but the people I work with (community and co-workers), you guys are hilarious and keep things exciting.

What’s something that happened to you recently that made you say or feel ‘meh’?
@MEHcus: You know how vehicles are supposed to be leak proof? Well mine forgot. And then one day it rained. A lot. Due to my car forgetting to be leak proof I now have a passengers side floor board full of water after rain storms.
@hollboll: Most recently, I'd say waking up this morning.

Do you have a favorite product we’ve sold (even if you didn’t buy one)?
@MEHcus: X-Kai mini's. I've got 3 of those little suckers and they are fantastic.
@hollboll: Actually, I'm really excited to try out the deep fryer I ordered. :)

What’s your favorite Meh video series?
@MEHcus: I refuse to answer this question until a Roomba vs. Neato death match video is the video of the day.
@hollboll: Right now it's the Knife is for slicing/ Spoon is all you need videos.

Anything else you’d like to tell our lovely community?
@MEHcus: You guys are pretty alright in my book. Thanks for the patience in sticking with us as we've worked thru our growing pains. Keep spreading the word and let's make meh as meh as possible. Think about how many other people out there are as meh as us, don't you think they deserve to have a meh home too?
@hollboll: Uh, hi? Idk, feel free to ask me whatever. :)

This is a new thing we're doing so I'd love to hear whatever feedback you have (question suggestions, the department you want to learn more about next, etc.).