Is anyone having trouble reporting problems with an order? I have been trying to post a ticket for 5 days and keep getting an “oops” message with a YouTube problem jingle. How do you get around this?
@ChadP I tried on an iPhone, iPad, my laptop and most recently my desktop at work. That’s what prompted me to reach out to the community forum. All produced the same result.
@ChadP The iPhone and iPad were both restarted, and in fact experienced an update in the period that this happened. (It happened before and after.) The laptop had been off and was turned on. My desktop is on another network. It was not restarted but it is hard to believe that four different devices on separate platforms and networks would have the same issue and it be on this end. I am just glad you reached out on this message board. Thank you!
Thank you to Meh (especially Chad)! My issue has been resolved and it would not have happened if Chad had not been monitoring the forum.
I have rarely had an issue in my 5+ years of membership, but in those rare cases, Customer Service has always gone above and beyond to rectify them. This is no exception! Awesome!
This was a much happier customer service issue than a few others recently…
Good job @ChadP for being on the ball and making the right things happen!
Good job @steffi59 to being patient, reasonable, and not a jerk (or idiot)!
So much better than ███ or █████ recently, or ████ years ago… (self-censoring their names, because I don’t want to accidentally memorialize them or their raving)
Can you send me a screenshot? chad at mercatalyst dot com
Here’s a screen shot of the error I keep receiving. I can also send a screen shot of the ticket I am trying to send.
Here’s a screen shot of the “ticket” I am trying to send:
@steffi59 Safari on an iPhone? Can you try on a desktop?
@ChadP I tried on an iPhone, iPad, my laptop and most recently my desktop at work. That’s what prompted me to reach out to the community forum. All produced the same result.
@ChadP My laptop and desktop are windows.
@steffi59 Have you cleared cookies and cache and restarted and all that?
@ChadP The iPhone and iPad were both restarted, and in fact experienced an update in the period that this happened. (It happened before and after.) The laptop had been off and was turned on. My desktop is on another network. It was not restarted but it is hard to believe that four different devices on separate platforms and networks would have the same issue and it be on this end. I am just glad you reached out on this message board. Thank you!
Thank you to Meh (especially Chad)! My issue has been resolved and it would not have happened if Chad had not been monitoring the forum.
I have rarely had an issue in my 5+ years of membership, but in those rare cases, Customer Service has always gone above and beyond to rectify them. This is no exception! Awesome!
VAN MURALS! GROUND SQUIRRELS! SPIT CURLS! AWESOME!
This was a much happier customer service issue than a few others recently…
Good job @ChadP for being on the ball and making the right things happen!
Good job @steffi59 to being patient, reasonable, and not a jerk (or idiot)!
So much better than ███ or █████ recently, or ████ years ago…
(self-censoring their names, because I don’t want to accidentally memorialize them or their raving)