Today, I had a really bad day.

Barney thought this was worth mentioning said

Actually, since the end of last September when my mother had a stroke, I've had a "bad day". However, right now, I need some help from some of you knowledgeable Mehniacs. I'm fighting my Mom's long term care insurance company. They have been jerking me around since last November. They have "lost" my claim forms twice and I have now filed for a third time. I get the feeling that they are not going to pay. Any suggestions as to someone or somewhere I could contact to help light a fire under this company?