@RiotDemon If you were to refer to picture 9, you will discover the source of her bliss. The vacuum detaches to convert to a magic wand with the brush clitoral stimulator attachment. Genital, I mean gentle suction combined with subtle vibration distributed by the soft bristle is what surely is responsible for her euphoric grin.
meh uses the shittiest slowest shipping I have ever witnessed in the modern shipping era. (yes I made that up) It will essentially be less than 2 hours from my house for an entire week. A week. Expected to see the expected delivery date move up from Friday as that seemed ridiculous, however, just got a notice it was moved. To Saturday. Da fuq. Again a week. I didn’t know Fedex had such a slow level of service…somehow Meh has brought back 80’s shipping.
@TurtleTamer So, just to follow-up, Meh did get back to me Tuesday last week and told me to go through Shark warranty service. The Shark guy on the phone was straightforward, and after a couple simple tests I had, of course, tried already, he said they’d replace it. No shipping cost for me either way, so that was nice.
Now, the guy at Shark said they’d ship as soon as the tracking said we’d shipped it, but that turned out to not be true. The actually received it last Friday, but did not ship the replacement until yesterday (Tuesday), a week later than when the guy on the phone said they’d ship.
So, customer service has been completely meh, but I guess I should have expected that. Hopefully the replacement (due to get here this Saturday) works, and stays working.
Received mine Thursday and while it appears all parts are present, I can’t for the life of me get the handle to set into the base so I can insert the fastening screw…
Either the stem is longer than it should be or the port is too shallow. Whichever it is, the line on the handle that should be flush with the base (when fully inserted) sticks out a full 1/2 inch. I feel like there should be something obvious to adjust but neither the instructions nor Shark support could help.
Also waiting on Meh.com support to follow up on this since contacting them Thurs, I’d really like to start using the thing I purchased…!
@iheartbaio I had the same problem. The handle hole was drilled 1/2" off. Call the 1-800 number on the instruction manual. Say you bought online within the last week. They’ll ship you a replacement handle free within 7 days. (or so they say) ((Or redrill the hole yourself))
@gsusfreak@iheartbaio Kinda shitty that they have been getting back to people who make forum threads to complain faster than those who don’t (I’m assuming faster at least since @hollboll has verified that person was responded to) but there’s an alternate solution on this thread:
I had the same problem. The handle hole was drilled 1/2" off. Call the 1-800 number on the instruction manual. Say you bought online within the last week. They’ll ship you a replacement handle free within 7 days. (or so they say) ((Or redrill the hole yourself))
Thanks for hanging in there, everyone! We were getting a few details sorted out with our supplier, but we just heard back with a resolution. If you have reached out to us, you should be hearing back today!
I am the Mediocre guy that deals with SharkNinja in acquiring those brands to sell to our customers. My sincere apologies for the problems some of you are having with your steamers. Having just spent most of this past Thursday with my SharkNinja rep, I can assure you that we and SharkNinja will take care of the dozen or so customers that received their units that had issues. My rep asked that we send a list of issues directly to him so he can escalate, which we did yesterday. I’ll follow up with him and @galmaegi & @hollboll Monday a.m. and we’ll keep y’all posted. Thanks for your patience.
@studerc no need to be worried. I forget what issue you are having with your unit, but Shark should be shipping parts out to all who need them and we’ll be replacing the 5 or 6 units that were DOA or DSAA ( Dead Soon After Arrival).
Just got around to opening mine to set it up…something is rattling around the main unit (in an area I can’t see). It’s like a rain stick! It sounds like a free floating screw or two are in there. Guess I will be getting ahold of shark this week Edit: just saw others being asked to contact meh support, I will do that
@SkyyPunk sorry for the delayed response. The rattling you hear is the water pick-up hose inside the water tank. You should be able to look in either of the the water tank windows and see it moving around in there. Put some water in there and it shouldn’t rattle.
@Jdub Sorry for being unclear - I thought about mentioning that in the original post, but it is not the pickup hose. For example, turning the unit over, you can hear stuff on the inside tumble its way down well after the pickup hose stopped moving in that windowed area
I’m still sitting on a unit I can’t use and have had a struggle getting proper support from meh.com’s customer service regarding it.
Each communication is only after I’ve sent a follow up email to inquire further, and all I’m given is a vague explanation that Shark or Ninja CS will email me with my options soon (two weeks on and no contact from said CS).
My problem as I’ve mentioned before is the screw hole on the handle sits about .5" higher than the hole on the base when inserted.
I’m fairly certain I won’t be purchasing from meh.com again with the lack of proper support on a out-of-the-gate defective unit. Which stinks because I’ve had friends talk positively about the site.