@opshannon@vinuash -until my VA check comes, {this month it 's on Fri because the 1st is on Sat} Iâm also too financially straped, so if you wanna Go Fund Me too, you wil be greatly appreciated!!
@opshannon@vinuash
Gotta love the gfy or go fund me page?
I wonder if that would work. Start a go fund me for the new iPad Pro because it would be an absolute necessity!
I like mine. Solves the charging and cords and stand taking up space on my counter by not using a rechargeable battery. I guess you have to get the subscription for replacement heads separately?
i have one of these to bring when i travel (my regular sonic brush (received in the very last fukobukuro) is far too big).
itâs a toothbrush. it gets the job done pretty well and doesnât poke holes into the side of my cheeks. itâs also never electrocuted me or tried to eat the last mozzarella stick.
I bought the slate model for $40 a week ago, how dare you give me buyers remorse. Does meh offer price match?
As a side note for the curious: I really like mine, my mouth feels cleaner than with my normal brush and the timer really makes me brush longer than normal which is for the best. The case is a nice bonus and $5/3mo for refills on the brush head and battery is cheaper than if I replaced my normal brush at regular intervals like Iâm supposed to anyway.
@Flurbb Iâm sure if you write a letter to customer service demanding that meh charge you $40 for this toothbrush, that they should be able to work something out for you.
@Flurbb- Flurbb, you need to ask the place where you bought your TB; they are the oneâs who could give you a âprice matchâ price. A good stratagy is to infer that if they wonât you may just return it & get All your dam cash back!ÂĄ
@deathbynoodlez Hey there was someone here that for months yelled about no electric toothbrushes. I canât remember who that was. Was sort of expecting them to be acknowledge in the write up as a blame for the sale of this product.
Iâve used a Quip for about a year and I love it. It provides some extra brushing power without feeling like my teeth are being assaulted, although I sometimes wish that it were a little more powerful. The 30-second timers are also very useful and prevent me from spending 1.95 minutes on the bottom right part of my mouth. My dentist also approves, which is nice.
@shawn_mitch-,You love to brush your teeth, or this Quip device to brush them? Either you need a Hobby, or maybe I should notâve gotten all my teeth pulled out!
I would order some of these, Meh. I really would. Except youâd probably eventually realize you screwed something up and then cancel my order (just like the last time). Youâd call it an honest mistake of course (just like last time), but we both know that your âerrorâ would be nothing more than an empty, soul-dead attempt at taking out your frustration regarding your own flaccid inadequacies on me, in the futile hope of gaining a modicum of self respect (just like the last time). It wonât work, Meh. I wonât be party to it. You can thank me later. After the counseling. And the drinking (just like the last time).
@genemct A little like a witch. Except that my skin is less green and my hat is less pointy, and I donât really ever make evil potions anymore. And the only thing I use my broom for is sweeping.
@genemct So⊠I hadnât read down in this thread, and your comment seemed like a delightful non sequitur with no basis in reality. My kinda comment!
Then I read further and I now see why you asked me what you did. That has led me to do a bit of soul searching, and I guess I now have to come to terms with the idea that I just might be a witch.
I have one of these, and I can confirm it is, in fact, a toothbrush.
My main issues with it:
The handle is perfectly round, so occasionally I have to take it out of my mouth to make sure Iâm not brushing with the corner of it or something.
The whole Quip company/brand has this vibe about it like they are trying too hard to make a toothbrush more than it is. Like some people sat down in a conference room and said âhow can we turn toothbrushes intoâŠâ pause, touch fingertips together⊠âan experience?â
Otherwise itâs pretty much the same as the Colgate vibrating toothbrushes I replaced with it.
I think of my teeth as 6 âsectionsâ (front, behind, top). So
I restart its 4x30 second cycle so I can get six brushing periods. If that makes any sense.
I own a Sonicare Diamondclean and I ordered the cheaper blue plastic Quip just to have as a second toothbrush for travel, etc. Itâs fine, but just fine. They position themselves as competitors to the more expensive brushes, but in my experience, the Sonicare is much more effective, to the point where my hygienist is mad that I donât floss because the brush works well enough that I can get by without it. Being lazy (see: flossing habits), I also appreciate that I donât need to do up-down motions to brush with the Sonicare, which Quip recommends in their manual.
I also find their ârecommend a dentist for us to partner with so we can hound them with phone calls and fliersâ form of marketing pretty skeezy.
So⊠good for a travel brush, and it beats the crappy mechanical ones you can buy at CVS that feel like theyâre destroying your gums. I recommend a well-reviewed Oral B or Panisonic or whatever (Sonimart?) as a main toothbrush, however. And donât support Quipâs business practices. Just buy a bunch of them on Meh and use the spares for replacement heads!
@harveydanger Thanks for the comparison. I wasnât sure what to think of the Quip, as some sing its praises whole others say itâs so weak the vibrations are just a glorified timer.
Never planned to ditch my Sonicare but good to know.
Iâve been using Quip for over two years. Like the most the others say, I generally really like it a lot.
It is just a basic vibrating brush, though, not anything fancy like some of the others can be. But thatâs what Quip set out to do when started their company, and thatâs what theyâve done quite well (IMO). I give this a solid recommendation.
Thereâs a flat button on the tapered/sloped end, where the body transitions to the brush, @Achromatter. Generally speaking, itâs a nicely designed piece, from a minimalistic industrial design point of view.
@phendrick I think the dentists are âallusiveâ in the sense that theyâre being alluded to in the statement.
Iâll freely admit that I googled to see if âallusiveâ was actually a word and not just a typo for illusive or elusive, and Iâm glad I did! Itâs pretty interesting in that all the definitions and usage examples I can find suggest that itâs proper use is specifically to describe a statement containing an allusion. I.e., the sentence, âWhat it will learn there, among the allusive dentists is anyoneâs guess.â is itself allusive, because it alludes to the members of the ADA, but the usage of allusive in that sentence would seem to be grammatically incorrect.
I wonder if there are other examples of adjectives that are only designed to interact with specific types of nouns?
(I donât have direct experience with either the Violife of this brush, but based on what Iâm reading here and elsewhere, it sounds like theyâre probably pretty evenly matched in effectiveness, with the Quip potentially edging out the win due to the timer that tells you when to move on.)
Anyone have experience comparing these Quip brushes to the seemingly similar Oral-B Pulsar Iâve been using? They appear to be basically the same concept, albeit with replaceable brush heads and batteries. (The Pulsar is meant to be disposable)
I wanted one of these but got the Violife at the mediocre property morningsave.com. The Violife is 22000 vibrations vs this ones 15000. More is better, based on the pursonic we have (from meh). So, no.
I feel bad, though, as my wife is down on meh but today she was talking about wanting one of these.
Iâve had the Violife, Philips Sonicare Black Diamond AND Quip. The Violife, as far as Iâm concerned, is at the bottom of the pack. It barely cleans anything and they break easily.
The Sonicare is the best, but brushes are $30 for two at WalMart, and although it comes with a travel case, itâs not that portable because the case is big and smells after a while when you are traveling because the brushes never get dry.
Quip solves ALL these problems because it is compact and battery-operated so you can carry it with you all the time. The cover is vented, so the brushes dry adequately.
I use my Sonicare at home, and the QUIP when I am on the road. It isnât the greatest toothbrush ever invented, and I doubt I would use it every day, but it gets the job done. For $14, itâs a good stocking stuffer or present for somebody you donât like but have to buy a gift for (coworker, annoying cousin, etc.).
@comics360 PSA: you can by generic brand brush heads for the sonicare that are practically identical and much cheaper on Amazon. Last pack I bought was 6 for $20
@comics360@frozenshades you can also dry the Sonicare quickly. After brushing, try turning it on for a split second to buzz the water on the head into the sink, and then wiping the handle with a hand towel. Mine stays dry this way, even when traveling.
I just realized - it says NOTHING about the replacement brushes, which is their big selling point! When you buy from QUIP, they send them for $5 (along with a battery). How is this going to work?
Okay, so I know I hesitated on this, and now itâs sold out, but I donât see the 4PM message. Will there be a 4pm release for slow pokes with V badges??
Sorry, we had some things come up that made it so we couldnât do the 4pm release. Hopefully Iâll eventually have a good story for you about it all!
@dave so we wonât be able to get it? I also looked and thought it was because I wasnât signed in but I was. Is there any way to get it. I didnât even think to look in the forum.
@dave@mehrrychristmas Those of us with orders had them canceledâŠIâm not sure if Meh wants those of us with that info to let it out though. Letâs just say itâs best to leave it alone.
@dave@guyfromhawthorn@mehrrychristmas You know when they say, âa deal so good it must of fallen from the back of a truckâ. ? The toothbrushes were from a back of a truck.
My order was cancelled randomly today. Did this happen to anybody else?
EDIT: Looks like the toothbrushes were stolen from a distribution center. Email from Meh:
Last Thursday, during our Quip toothbrush event, Quip contacted us and asked us to shut down the sale. They had concerns that the inventory had been stolen from a Quip distribution center. We immediately shut the sale down. Since then, weâve been working with them to determine more details and ideally work out a solution allowing us to fulfill our orders, but thatâs looking less likely.
At this point, our best solution is to cancel the orders, refund your money, and continue working on a potential future solution. Weâll keep you up to date on any new details. Weâre sorry for the hassle, but weâre not quite ready to give up on the quest for clean teeth.
@zachdecker Youâre lucky. I didnât receive one. I got the email about the order being canceled, so I submitted a ticket asking why. Then I came to the forum and found out why.
So this was the deal that made me sign up for the $5 free shipping. Are they going to give me back my $5 too or did I just buy a month of free shipping , nothing I want
@davidwr99 I mean they are refunding our orders, so I donât think weâre paying any price (other than some wasted time). Maybe theyâll email a coupon for the inconvenience?
Working at Meh must be⊠interesting. This is a great story (unfortunate event, funny because itâs not me-I got to Google spelling to shadenfreude). Never have this kind of fun with Target (although they must have inventory issues)
Iâve been working on this for 3 full days. This is just the start of our solution â we didnât want to complicate the email but thereâs more playing out and we needed to not hold anyoneâs money while we see things through.
@snapster I think the only recourse would be some of that leftover candy corn that has to be haunting the warehouse. Full speed in the other direction.
@snapster If I was the only mehster involved, weâd be square. You guys are the best, and Iâm sure youâll send us something for the troubles, but it sounds like you and Quip are the real victims here.
I get a kick out of this place every night. Iâm glad you do what you do. And Iâm sorry someone took advantage of you. Best of luck to you.
Even though the deal seemed too good to be trueâsuch a great price for a hot, new item which is widely advertised but not widely distributed, not even through AmazonâI ordered six for stocking stuffers.
And now it turns out they might have been REALLY hot.
@richrauch ugh. So your situation was my basically my worst case extremely-pained-customer scenario for empathy alignment. Not that everyone needs to claim gifting-frustration to have our full resolution but I am inspired to make this right at that level.
On the bright side, at least they werenât teddy bears for orphans.
@richrauch@snapster similar here. Bought one for myself and then realized stocking stuffers for my kids hoping to help with braces and going into braces (two in and one about to start). But definitely know that meh always does the right thing (even if they donât want to admit it).
@brdubb@richrauch@snapster Me too! My wife said that copper colored toothbrush was the only thing she wanted in her stocking this Christmas⊠Well, not exactly, but she did request it, and I gladly obliged. Such a sad state of affairs . SeeâŠ
@therealjrn I donât remember what I paid for it here, but it was about the peak of stocking stuffer territory. For that price I would have to wrap it, and Iâm pretty sure my wife would think thatâs a wee but much for a toothbrush. She is relatively pragmatic for a woma⊠er, Cancer.
@salaosantiago You donât tell her what you paid silly. Youâre lucky she doesnât want one of those âDecember to Rememberâ cars with the big red bows on them that come around every year.
What? But I already threw out all of my old toothbrushes (teethbrush?)! I hope the same thing doesnât happen today because I already threw out all of my old whateverâs on sale today too!
This whole toothbrush ordeal has left a bad taste in my mouth! Iâm not sure Iâll ever purchase anything from here again and certainly not a Quip toothbrush!
@cinoclav Easy nowâŠI had to reread the post @TuxFL threw up thereâŠI prefer to think it was an attempt at humor that maybe wasnât executed with precisionâŠ
If I had a failed toothbrush order that would leave a bad taste in my mouth too!
Iâm surprised that meh hasnât struct up a deal with quip to get the brushes out at a close to price to the orders that were made, or a voucher to be redeemed on quipâs site. I think quip is in the razor blades business and wants people paying $5 every 3 months for the refills endlessly seems like a great way to pick up some customers and get goodwill and PR at little to no cost for both companies.
weâve been working with them to determine more details and ideally work out a solution allowing us to fulfill our orders, but thatâs looking less likely.
Is there going to be an official update on what happened? I just saw that order wasnât showing up in my order history and came to this thread and saw the bad news
@ballaX54 There was an official update via email. Check spam folder etc. Here it is for your convenience though:
Last Thursday, during our Quip toothbrush event, Quip contacted us and asked us to shut down the sale. They had concerns that the inventory had been stolen from a Quip distribution center. We immediately shut the sale down. Since then, weâve been working with them to determine more details and ideally work out a solution allowing us to fulfill our orders, but thatâs looking less likely. At this point, our best solution is to cancel the orders, refund your money, and continue working on a potential future solution. Weâll keep you up to date on any new details. Weâre sorry for the hassle, but weâre not quite ready to give up on the quest for clean teeth.
@ballaX54 refunds are either already run or being run this morning. As far as the narrative, this is still happening in the present-tense so no recap yet.
edit: CS has confirmed refunds are processed on our end
@snapster Matt, The scenario Iâve come up with is a rogue warehouse manager at Quipp thought he could get rid of the old package inventory at cost to you guys while the marketing team thought they could merely repackage in the new format and sell as normal. Am I close?
I canât wait for the movie version of Toothbrush Gate to be released.
A group of plucky Meh employees led by Irk break into a quip warehouse and steal a bunch of toothbrushes. There is a car chase as elite toothbrush security guard division, the retainers, chase Irk and his gang through the streets of Southern California⊠Ending with a car crash and the pursuing car bursting into minty fresh flames.
Irk and gang think they get away with it only to find out that the president of Quip is the current scapegoat for Meh and checks meh every morning.
Meh HQ are surrounded and after a long shootout in which everyone except characters played by high paid Hollywood actors die. Irk reluctantly surrenders his bounty of toothbrushes.
I would pick Irk to be played by Danny DeVito in the movie.
There is no need for make up coupons. Shit happens, they sell them at Target or online, there is even some online codes to reduce replacement heads. I say those that complain she get a bag of candy corn and some figit spinnersâŠ
[moderator note - youâre at the end of a thread of a previous Quip event which was updated by @snapster with information to previous buyers. The discussion thread for the current event on December 14th is here]
â
For those that are interested in following along, we havenât stopped working on this event. Our priority has been to determine the best outcome for our customers. I tried for over a week to be able to ship the product you ordered, or find another resolution that would help you, starting with this email to Quip:
While waiting for their response, I also checked in with the NYPD and tried to confirm details about the physical theft that was alleged. Without getting too far into legalities, specifics matter when a good faith purchaser of goods (us and you) are challenged. The detective on the case acknowledged my basis for asking and agreed to call me back with more information from Quip. I never heard back. We started growing concerned about some actual facts of the claim.
Not wanting to drag things out without explaination to you, we decided to issue refunds as a first step. Before we sent everyone the email with order cancellation, I worked with Quip to make sure we agreed on how to explain the situation. I hoped to have their collaboration in an eventual solution to you. They responded with a change request saying they were not not actually sure if a Quip employee was involved, and in fact made a shocking statement that they actually had no idea how the inventory was acquired at all.
This past Monday, we filed with the courts demanding to know more about the alleged theft:
As you know by our actions, we respected the claims made by Quip at face value. We are frustrated at how Quip is handling this. We thought theyâd be aligned with us that figuring out a solution for 2,000+ potential customers would be best for all. That may eventually be the case, but weâre no longer taking a passive position to wait and see. Weâre going to continue to pursue this and will keep you updated.
@snapster thank you for the update. If you need us to assemble a squad of meh users to hit a heist on quips warehouses to even the score let us know. I just want to be the one that seduces the female security guard at the gate to let the other members of the team in.
@snapster Thanks for the update. Sounds like you handled it very well, especially offering us up as potential product reviewers/evaluators. I look forward to the next update. Keep up the good work.
@OnionSoup came for the comments. Did not disappoint.
Actually, I think weâre scheduled to be the plumbers fixing the leak on the 54th floor, carrying the contortionist in our plumbing case. They hired that Magic Mike guy as the honey trap
@JasonL@snapster The defendant has not yet been served. Quip NYC Inc. does not have a registered agent designated, so the service of process will be directly to the companies address in Brooklyn NY.
Wow, you guys are awesome! Thanks for working hard to resolve this. I grumble every time I see the Quip commercial because I really, really wanted this toothbrush. And my poor husband has a lowly Oral B electric toothbrush wrapped under the tree now as a replacement giftâŠthatâs the ultimate meh.
@jamieferrell if youâre wanting your husbandâs teeth to be clean, youâre better off sticking with that Oral-B toothbrush. Despite 20 years of marketing to the contrary, every study on electric toothbrushes has shown that the best cleaning comes from good-old-fashioned âmechanicalâ cleaning which the Oral-B is the best at (because of the weird rotating motion it uses).
If Quip is this shoddily run, Iâm not putting their product in my mouth ever. They could have easily used this as a marketing opportunity⊠âBrush with Quip like you STOLE itâŠâ instead they are being defensive and aloof. Itâs clear someone screwed up and they are attempting to cover their ass, rather than make lemonade.
@therealjrn@vfrdirk oh god. Iâm not that strong willed. Iâll drink that ass lemonade with a can, Iâd drink that ass lemonade with a ham. Iâd drink THAT ass lemonade without punch, that ass lemonade Iâd drink before lunch.
I really need to brush my teeth now, not for anxiety, just for sanitary needs.
Nothing says âSimply having a wonderful Christmastimeâ like a corporate legal dispute and a changing story by a toothbrush company! Sir Paul McCartney and his runaway Casio keyboard would be proud
The plot thickens! I am excited to hear that this story might have a good resolution; I have been angling to get some spare electric toothbrushes to keep in my luggage to spare me the indignity of remembering to pack my toothbrush every time I travel. Give 'em hell!
When I received the original email from Meh explaining the Quip situation, my first thought was that an exec at Quip suddenly got cold feet, probably in response to a complaint from an existing large customer. Regardless, a company that will lie in one area of their business will do the same in others. Quip would be well advised to straightforwardly explain what happened, deal with the fallout (both externally and internally), and move on.
Itâs quite refreshing to see the level of transparency that Meh has displayed. Thank you for that and hopefully youâre able to obtain a fair explanation for whatâs transpired.
I purchased 2 and received a refund and I was sort of bummed at the time but this whole thing has sort of made me wonder about Quip and about whether I really want to put faith in their product, given their attitude regarding this whole matter. Waiting to hear more. Thanks for being so proactive!!!
Thanks Meh! You guys are awesome! I hope Quip figures out their issue. Maybe they should put as much attention into their shipping department as they do in the design of their toothbrush.
This Quip order was my very first experience purchasing from Meh⊠as you can imagine I was disappointed to learn that my loved ones will not be receiving these under our Christmas tree this year. However, I am very impressed with your communication and transparency on this issue, thank you for your customer service. You made a crummy situation slighty less crummy.
OMG this could totally be the foundation of one of next yearâs dozens of new Hallmark Christmas movies.
This event leads the buyer to file. Buyer falls in love with the complaint-filing clerk, Sherri Adelstein. Buyer is struggling with his Jewish faith, which causes conflict betwixt himself and Sherriâs family. Through some sort of Hanukkah miracle, he finds his way back and is able to return his love, Sherri, to his arms. He puts an engagement in a dreidel and proposes a game of spin the dreidel. She finds the ring and that the game wasnât all he was proposing. FIN
Thanks Meh! I was so bummed when I got the refund but you guys rock! It will be interestingâŠIf Quip is the actual reason, Iâm thinking a story in a credible publication could be interestingâŠespecially if they are public but only if they are being sketchyâŠ
That is some kick ass customer service right there Mr. Rutledge. I am on your site mostly for the daily laugh, however I did want to impress my family with that shiny metal toothbrush in their stockings. Anyway, this is hands down above and beyond awesome service and transparency to your people and I shall forever remain loyal, toothbrushes or no toothbrushes.
@smoused At this point, I think itâs less about customer service and more about proving a point. Seems like the meh buyers secured a great deal and then Quip had sellerâs remorse and pulled some BS to try to get their inventory back. Rutledge ainât gonna let you pull that crap just because you got out businessed by a mediocre corporation.
Wow, thank you for this explanation. But I for one will not be taking my business to Quip anymore. Seems like a shady business based on lack of collaboration with Meh.
The same evening I ordered my Quip from Meh, I started a brush head subscription plan directly with Quip. After receiving the cancellation email from Meh, I immediately cancelled the plan, but not in enough time to stop the first order from shipping. Now I have a lovely Quip brush head, but no handle⊠hope it gets resolved!
@j8048188 Meh⊠it was 5 bucks. Iâll hold onto it hoping for a resolution. If none is forthcoming, I might just just bite the bullet and go full retail for the handle.
Seems like a lot of effort to say âwe were dupedâ
I have never know you guys to lie to us about anything,
well, maybe the amount of candy corn you have, but just cut ties with the quip people and move on. If anyone wants one, they can go to Target or the quip web site to buy one. Letâs get back to selling crap we donât need or want.
@somf69 Disagree. Itâs important to me that they were duped the manufacturer rather than some random scuzzball.
If it was clearly a scuzzball situation, Iâd probably go buy my intended gift from Target. But now we see the manufacturer of a health product â one requiring a subscription, no less â acting shady. Iâd rather not start a new, ongoing customer relationship with creeps, TYVM.
An appropriate amount of effort went into this post, as far as I care.
@somf69@whogots , We lucked out in that Spouse already had a Quip and loved it and has the subscription for the brush heads already. She ordered one for me from Meh and a 2nd one for someome else. We were bummed about the refund and âheistâ but hey, theyâre available elsewhere whenever we can be bothered, right? Well busy season, etc blah and we hadnât ordered anything else yet and now today! Woooo! So I get one, meh gets supported for seeming the more honest and working for US, Quip gets slapped, and no new subscription on top! All but quip get a win. We probably get the W, but at least meh gets a w. And our appreciation.
I figured it was something like this and even posted it a bit above. Matt I love the way you are handling this and your business ethics are the main reason I have been a firm believer since Woot. It makes me less sure about dealing with Quip even outside of Meh, (and remember it is a subscription based business); since they donât even agree on their own story. They should remember a dissatisfied customer on average tells 10 people!
Iâm not a Quip customer - there or here, but how you are handling this matter speaks volumes about how you conduct business. The Quip people could learn a lot from your business model!
You guys rock!!!
Did Quip sell Meh the toothbrushes and then claim they were âstolenâ so Meh wouldnât be able to sell/fulfill orders?
Is the theory that Quip saw Meh was selling the base/handle for ~50% of their typical Quip prices and freaked?
Iâm trying to maintain some level of positive intent w/ Quip but this seems so poorly done on Quipâs end that itâs hard not see these VC-backed-startups as anything more than douche factories.
@canuk@dj_m I donât wanna brush with a douche. That seems like something the ADA would frown upon. I mean I floss like 50% of the time and my dentist is like âyou should really floss three times a dayâ like they own stock in floss.
What a thing to watch unfold! I almost bought one of these brushes, but read some reviews and decided to keep using my Oral-B Pulsar instead. Phenomenal job from Meh handling the situation, and some real awkward behavior from Quip. Interesting situation, and thanks for keeping us informed!
This is all great, as it looks like mediocre is taking the appropriate action. Now, how about the stolen (per Amazon) Amazon Fire I bought on Black Friday? Iâve returned it and Meh is in the process of refunding my money and I fully expect that to go well, but it should be easier to track stolen, serially numbered computers than toothbrushes. Or maybe Iâm the only one that got a stolen one. I know, this crosses deals, but stolen merchandise may always be a problem on the Interweb.
I re-ordered as I want to support Meh especially after the way they handled this. Hereâs hoping the chinese knockoff replacements heads are available soon
Can somebody explain to me why this deal is a proof of how great Mehâs business ethics and customer service is? all these comments are gushing with gratitude and I donât see why.
They are selling the same toothbrushes that they were a few weeks ago. Not selling them would result in Meh losing money by paying for a supply that they never sell.
What is the selfless act that Meh is engaging in? Risking a lawsuit from Quip?
If anything, the âmorally soundâ thing to do would be to say âwell we bought these from Quip but theyâre a shady company so weâre not going to pass it onto you and eat the costâ. I donât begrude Meh at all for offering this. I just disagree with all these commenters praising this as some show of ethics.
@andrewkim47 I think the praise is less for their actions and more for the straightforward way they explained their actions. Most companies in awkward situations like this say nothing for fear of putting their foot in their mouth.
Iâm sort of on the opposite side of you, which is that I feel like Quip is taking way too much heat in the comments for not immediately responding, despite the fact that their original immediate response turns out to have been incorrect and everyone is all in a twist about it. Jumping to âWell this company is obviously garbage run by evil demons hellbent on destroying the American dream!â just because they made a mistake is exactly WHY companies usually say nothing. If you want companies to be more transparent, you have to cut them some slack when the guy from PR who wrote the email doesnât necessarily know every detail about warehouse logistics.
@andrewkim47 i believe it is the transparency people enjoy.
i.e., rather than cancel all the orders with an apology and nothing more, theyâve shown exactly why the cancellations had to happen, what went on/is going on, and thus, why theyâre offering them a second time. itâs unusual, but does that make it great and noteworthy? i donât know. it certainly exists to help foster more sales, as i wouldnât be inclined to buy a product a second time that i had just ordered and had canceled without explanation.
in any case, as iâm not interested in these toothbrushes it doesnât really matter to me either way although this whole ordeal has served to pass the time for a few minutes in a mildly entertaining fashion.
@jerk_nugget Thanks for offering an explanation. My rebuttal would be that itâs much easier for meh to be transparent when they offer one, and ONLY one, product for sale every day, from a single supply chain.
Contrast that with an Amazon that deals with god-knows-how-many products and just as many supply chains.
Like if Amazon cancelled their entire order inventory for 1 day, you better believe theyâre going to offer an explanation for it.
@andrewkim47 sure, but IME even companies in similar size to meh - hell, even just individuals selling stuff on etsy or ebay or whatever - arenât always as honest with their customers as in this instance. (but maybe iâm just salty today because iâm currently going down a familiar road with a seller who claims to have shipped something that they did not, and wonât simply own up to whatâs going on and instead has been totally silent in the face of several customers wanting answersâŠbut thatâs another story.)
still, i donât think this isolated incident means meh is company of the year (sorry meh) or that it earns them the âmost honest company overallâ award or anything, itâs just a rather unique experience so as to be notable. does that really mean anything on a larger scale, or that this level of transparency would extend to any and all mishaps? again, idk that iâd go that far. it is a nice gesture, though.
@ManBehindPlan Nothing you are responsible for. The case number (which you provided) is what did it for me. I had tried entering it without the punctuation.
I am waiting for the text of the complaint to be available to read!
@adamselby@ManBehindPlan@sammydog01@snapster
I wonder what Mediocre is asking for. They have sold the toothbrushes already in the second sale. Maybe snapster will post the complaint.
Latest updates seem to be in the other thread, including, it reads to me, a restraining order (edit: injunction, not restraining order? Not sure the difference.) against mediocre preventing them from shipping.
Specs
Whatâs in the Box?
1x Toothbrush Handle
1x Toothbrush Head
1x Mountable Toothbrush holder
1x AAA Battery (Energizer, Expiration 2028)
Price Comparison
$35 - $50 at Target
Warranty
90 day Mediocre
Estimated Delivery
Monday, July 20th - Monday, July 27th
Meh because Iâve bought many electric brushes over the years and never use them regularly. People do seem to like this one though.
Iâve heard about this on pod casts. Iâm too poor to buy one still but I think it has a cool logo
@vinuash Youâre too poor for $15? Can we start a Go Fund Me to help out?
@opshannon @vinuash -until my VA check comes, {this month it 's on Fri because the 1st is on Sat} Iâm also too financially straped, so if you wanna Go Fund Me too, you wil be greatly appreciated!!
@opshannon I just bought a new mattress so tooth brushes are out of the deal
@opshannon @vinuash I could never get a mattress to fit in my mouth.
@OnionSoup take smaller bites
@opshannon @vinuash
Gotta love the gfy or go fund me page?
I wonder if that would work. Start a go fund me for the new iPad Pro because it would be an absolute necessity!
This is beyond tempting. Damn you meh. All your fault @dave
/youtube Conway dentist
Classic!
@jst1ofknd there are not enough likes in all of the interwebs to do justice for this clip. thank you.
I was gonna think of a quip for lolz, but nothing is coming to mind.
I like mine. Solves the charging and cords and stand taking up space on my counter by not using a rechargeable battery. I guess you have to get the subscription for replacement heads separately?
@OneMHz- FYI, It mentions something about that in the extended description, or âMore Product Specsâ section!! Check It Out!!
@OneMHz I think Target carries Quip, fwiw.
i have one of these to bring when i travel (my regular sonic brush (received in the very last fukobukuro) is far too big).
itâs a toothbrush. it gets the job done pretty well and doesnât poke holes into the side of my cheeks. itâs also never electrocuted me or tried to eat the last mozzarella stick.
@carl669 Caaaaaaaaaaaaaaaaaaaaaaaarl!
@lichme liiiiiiiiiiiiiiiiiiiiiiiiiiiiiiich!
@carl669
I too own a Quip and can confirm: it is a toothbrush.
I bought the slate model for $40 a week ago, how dare you give me buyers remorse. Does meh offer price match?
As a side note for the curious: I really like mine, my mouth feels cleaner than with my normal brush and the timer really makes me brush longer than normal which is for the best. The case is a nice bonus and $5/3mo for refills on the brush head and battery is cheaper than if I replaced my normal brush at regular intervals like Iâm supposed to anyway.
@Flurbb Iâm sure if you write a letter to customer service demanding that meh charge you $40 for this toothbrush, that they should be able to work something out for you.
@ciabelle @customer_service $40 or meh
@Flurbb- Flurbb, you need to ask the place where you bought your TB; they are the oneâs who could give you a âprice matchâ price. A good stratagy is to infer that if they wonât you may just return it & get All your dam cash back!ÂĄ
@Flurbb it also feels cleaner than using no brush, so⊠win-win!
Why are these back! I just want pop sockets!
@deathbynoodlez Hey there was someone here that for months yelled about no electric toothbrushes. I canât remember who that was. Was sort of expecting them to be acknowledge in the write up as a blame for the sale of this product.
No purple option?
Mr. Tony first.
Iâve been looking at this online for months! Damn you Meh. Now I have no excuse! In for 2.
Iâve used a Quip for about a year and I love it. It provides some extra brushing power without feeling like my teeth are being assaulted, although I sometimes wish that it were a little more powerful. The 30-second timers are also very useful and prevent me from spending 1.95 minutes on the bottom right part of my mouth. My dentist also approves, which is nice.
@shawn_mitch-,You love to brush your teeth, or this Quip device to brush them? Either you need a Hobby, or maybe I should notâve gotten all my teeth pulled out!
I would order some of these, Meh. I really would. Except youâd probably eventually realize you screwed something up and then cancel my order (just like the last time). Youâd call it an honest mistake of course (just like last time), but we both know that your âerrorâ would be nothing more than an empty, soul-dead attempt at taking out your frustration regarding your own flaccid inadequacies on me, in the futile hope of gaining a modicum of self respect (just like the last time). It wonât work, Meh. I wonât be party to it. You can thank me later. After the counseling. And the drinking (just like the last time).
@shahnm but but but they have BATTERIES in them. You could use them to clean the other batteries and the inside of your fridge.
@Kidsandliz @shahnm Yea, and if you are Lazy you can use it to clean Jewelry. Use Go-Jo instead of toothpaste!
@shahnm wow⊠Are you like a witch or something???
@genemct A little like a witch. Except that my skin is less green and my hat is less pointy, and I donât really ever make evil potions anymore. And the only thing I use my broom for is sweeping.
But I do floatâŠ
@genemct So⊠I hadnât read down in this thread, and your comment seemed like a delightful non sequitur with no basis in reality. My kinda comment!
Then I read further and I now see why you asked me what you did. That has led me to do a bit of soul searching, and I guess I now have to come to terms with the idea that I just might be a witch.
Iâm sure it has its perksâŠ
I have one of these, and I can confirm it is, in fact, a toothbrush.
My main issues with it:
Otherwise itâs pretty much the same as the Colgate vibrating toothbrushes I replaced with it.
I think of my teeth as 6 âsectionsâ (front, behind, top). So
I restart its 4x30 second cycle so I can get six brushing periods. If that makes any sense.
You are lying through your teeth.
In for 2.
/giphy opaque-skillful-land
I own a Sonicare Diamondclean and I ordered the cheaper blue plastic Quip just to have as a second toothbrush for travel, etc. Itâs fine, but just fine. They position themselves as competitors to the more expensive brushes, but in my experience, the Sonicare is much more effective, to the point where my hygienist is mad that I donât floss because the brush works well enough that I can get by without it. Being lazy (see: flossing habits), I also appreciate that I donât need to do up-down motions to brush with the Sonicare, which Quip recommends in their manual.
I also find their ârecommend a dentist for us to partner with so we can hound them with phone calls and fliersâ form of marketing pretty skeezy.
So⊠good for a travel brush, and it beats the crappy mechanical ones you can buy at CVS that feel like theyâre destroying your gums. I recommend a well-reviewed Oral B or Panisonic or whatever (Sonimart?) as a main toothbrush, however. And donât support Quipâs business practices. Just buy a bunch of them on Meh and use the spares for replacement heads!
@harveydanger Thanks for the comparison. I wasnât sure what to think of the Quip, as some sing its praises whole others say itâs so weak the vibrations are just a glorified timer.
Never planned to ditch my Sonicare but good to know.
It looks like a tampon. Iâm not brushing my teeth with a tampon.
Sounds like you have deeper issues than dental hygiene
@OnionSoup on the plus side- if your gums bleed, it means youâre not pregnant.
@OnionSoup @haydesigner @alacrity The taste is different.
@alacrity thatâs a good thing because I use a mouth based IUD to floss with.
@OnionSoup came here to say that, already saidâŠyou get a star!
Iâve been using Quip for over two years. Like the most the others say, I generally really like it a lot.
It is just a basic vibrating brush, though, not anything fancy like some of the others can be. But thatâs what Quip set out to do when started their company, and thatâs what theyâve done quite well (IMO). I give this a solid recommendation.
@haydesigner How does it turn on and off? I donât see a switch anywhereâŠ
Thereâs a flat button on the tapered/sloped end, where the body transitions to the brush, @Achromatter. Generally speaking, itâs a nicely designed piece, from a minimalistic industrial design point of view.
@Achromatter Looks like the logo at the bottom of the head (top of the handle) serves as a button. Just a guess.
@haydesigner Thanks.
So the difference between the all-plastic & the metal-handled models isâŠ$5 more, just for looks? Will my teeth know the difference?
@Kerig3 do you chew on the handle? Then yes
Can anyone offer an opinion of how these compare to the Violife brushes offered back in September, as far as teeth cleaning proficiency?
@phendrick Yes, probably. It is very likely that someone can do that.
@phendrick I think the dentists are âallusiveâ in the sense that theyâre being alluded to in the statement.
Iâll freely admit that I googled to see if âallusiveâ was actually a word and not just a typo for illusive or elusive, and Iâm glad I did! Itâs pretty interesting in that all the definitions and usage examples I can find suggest that itâs proper use is specifically to describe a statement containing an allusion. I.e., the sentence, âWhat it will learn there, among the allusive dentists is anyoneâs guess.â is itself allusive, because it alludes to the members of the ADA, but the usage of allusive in that sentence would seem to be grammatically incorrect.
I wonder if there are other examples of adjectives that are only designed to interact with specific types of nouns?
âŠBRB, emailing A Way with Words.
@Aspirant_Fool @phendrick Wow! I LOVE the Way with Words website! Thanks so much for the link.
@phendrick @stmsoap I replied to the wroooong comment. Sorry phendrick!
(I donât have direct experience with either the Violife of this brush, but based on what Iâm reading here and elsewhere, it sounds like theyâre probably pretty evenly matched in effectiveness, with the Quip potentially edging out the win due to the timer that tells you when to move on.)
Allusive? Elusive, maybe?
@stmsoap The reference to the dentists was transient and fleetingâŠ
are these a kick-start or a pull-cord start like a chainsaw?
@alacrity bluetooth.
Anyone have experience comparing these Quip brushes to the seemingly similar Oral-B Pulsar Iâve been using? They appear to be basically the same concept, albeit with replaceable brush heads and batteries. (The Pulsar is meant to be disposable)
/giphy highfalutin-incidental-band
I wanted one of these but got the Violife at the mediocre property morningsave.com. The Violife is 22000 vibrations vs this ones 15000. More is better, based on the pursonic we have (from meh). So, no.
I feel bad, though, as my wife is down on meh but today she was talking about wanting one of these.
I bought the pursonic that meh offered a year or so ago, but Iâve fallen out of love with it. Letâs hope this brush is better.
Do these make good dildos?
@Fen_Star You tell me.
Yay! AAA Batteries for sale again. Make a little space in the fridge for these.
Darn it, I just bought one of these about a month ago. Sad trombone
Iâve had the Violife, Philips Sonicare Black Diamond AND Quip. The Violife, as far as Iâm concerned, is at the bottom of the pack. It barely cleans anything and they break easily.
The Sonicare is the best, but brushes are $30 for two at WalMart, and although it comes with a travel case, itâs not that portable because the case is big and smells after a while when you are traveling because the brushes never get dry.
Quip solves ALL these problems because it is compact and battery-operated so you can carry it with you all the time. The cover is vented, so the brushes dry adequately.
I use my Sonicare at home, and the QUIP when I am on the road. It isnât the greatest toothbrush ever invented, and I doubt I would use it every day, but it gets the job done. For $14, itâs a good stocking stuffer or present for somebody you donât like but have to buy a gift for (coworker, annoying cousin, etc.).
@comics360 PSA: you can by generic brand brush heads for the sonicare that are practically identical and much cheaper on Amazon. Last pack I bought was 6 for $20
@comics360 @frozenshades you can also dry the Sonicare quickly. After brushing, try turning it on for a split second to buzz the water on the head into the sink, and then wiping the handle with a hand towel. Mine stays dry this way, even when traveling.
Quippy dippy doupie poopie
I just realized - it says NOTHING about the replacement brushes, which is their big selling point! When you buy from QUIP, they send them for $5 (along with a battery). How is this going to work?
@comics360 you can subscribe to a refill plan at getquip.com
Elusive, not allusiveâŠ
@xterraguy Also the closing comma after the elusive dentistsâŠ
I guess I have to be one for my Mom @ Morning Save if yâall have any left to give them!
Bought 3 for stocking stuffers!!
Bought 2
/giphy loosely-addicting-street
@sinless uhhhh
Giphy appears to be developing a snarky sense of humor.
I guess with all his Amazon money, Jeremy Clarkson hired the Quip hand model to be his personal dental hygienist (please reference the last picture).
yay! i made it into the daily
spamemail.life goal #623
We will see if this thing works!
/giphy unadvised-dangling-buffalo
/giphy ready-convenient-tarantula
@abamon81
@abamon81 So convenient!
Calling @ELUNO
@RiotDemon HOORAY!
Man, I love electric toothbrushes. And Iâve been bugging my husband to try one. In for two.
/giphy lacking-underwhelmed-loris
@whogots Who is this person and why do I only get pictures of her instead of lorises?
@whogots I mean, honestly, Giphy.
@whogots Thatâs Lori Greiner. Well known entrepreneur from Shark Tank and QVC.
@cinoclav Well, sheâs no loris.
Is it the current generation (2nd) quip?
@wyopitz Yup, it is!
Iâve been thinking about getting a Quip for months, great deal! In for 2
Okay, so I know I hesitated on this, and now itâs sold out, but I donât see the 4PM message. Will there be a 4pm release for slow pokes with V badges??
@ticklescratch
/giphy in your dreams!
I donât want these, but I did notice this and took it as a slap to the face.
I guess Iâm glad I got in for 2 early this morning!
/giphy equivocal-vague-assassin
Hey. What happened to the 4 pm stock??? I kept refreshing and it hasnât shown up yet?!
@sohmageek Same here. Whatâs the story?
4pm for VMPs? Still showing sold out!
Sorry, we had some things come up that made it so we couldnât do the 4pm release. Hopefully Iâll eventually have a good story for you about it all!
@dave Now that I canât buy it, I want it.
@dave so we wonât be able to get it? I also looked and thought it was because I wasnât signed in but I was. Is there any way to get it. I didnât even think to look in the forum.
@mehrrychristmas it sold out. Unless they get another deal, itâs gone.
@dave I couldnât find meh encore on morningsave either. Has it been discontinued?
@dave @mehrrychristmas Those of us with orders had them canceledâŠIâm not sure if Meh wants those of us with that info to let it out though. Letâs just say itâs best to leave it alone.
@dave @guyfromhawthorn @mehrrychristmas You know when they say, âa deal so good it must of fallen from the back of a truckâ. ? The toothbrushes were from a back of a truck.
So why these? Annual cost looks much bigger than a SonicaireâŠ
@rustyh3 if youâre worried about cost, why not just use a normal toothbrush? are we so lazy now that we canât even brush our teeth without help?
My order was cancelled randomly today. Did this happen to anybody else?
EDIT: Looks like the toothbrushes were stolen from a distribution center. Email from Meh:
@jensyfrenzy Yep
So did everyoneâs orders get cancelled then? This is quite an unusual turn of events!
@jpc agree. Super bizarre⊠guess Iâll just stick with mediocre dental hygiene
@jpc Could be worse. Could be Foscam cameras instead of LED lanterns. Could be boxes of leaking batteries.
@jpc yes. Scandalous scandal. Toothpaste Gate.
@jpc @OnionSoup Surely you mean âColgateâ?
Yes, all 3 of my orders cancelled with the explanation of possible stolen goods.
The three separate cancellation emails were terrific.
These repeated bad experiences with recent meh purchases almost make me want to stop checking the site every day and buying things.
@zachdecker Youâre lucky. I didnât receive one. I got the email about the order being canceled, so I submitted a ticket asking why. Then I came to the forum and found out why.
So this was the deal that made me sign up for the $5 free shipping. Are they going to give me back my $5 too or did I just buy a month of free shipping , nothing I want
@cdf12345 write in to support. We can get it canceled for you.
silly meh! you canât fence stolen goods until you hit 90 speech.
Wtf?? This is BS. Meh bought stolen merchandise and we are paying the price for their mistake.
@davidwr99 I mean they are refunding our orders, so I donât think weâre paying any price (other than some wasted time). Maybe theyâll email a coupon for the inconvenience?
@jensyfrenzy My teeth are paying the price by not being Quipped⊠Lol I was kidding. Relax people
Working at Meh must be⊠interesting. This is a great story (unfortunate event, funny because itâs not me-I got to Google spelling to shadenfreude). Never have this kind of fun with Target (although they must have inventory issues)
@naropa
@naropa
@naropa
oh a coupon would be nice, we were looking forward to trying these out. Oh well, we get it.
@guardian_44 There will very likely be a coupon coming, we just had to get this piece out first. Still a lot of moving parts.
@ChadP @guardian_44 Honestly, as much as I love coupons, you donât owe us anything. You took a bigger hit as a company than I did as a consumer.
Sorry this happened. Hope the evildoers get caught.
can we get this turned into a lifetime tv movie?
Man, some of you are so fucking entitled.
Meh is doing the right thing here, all around.
Meh may be stuck for the purchase price of the toothbrushes. They are the real victims here.
Hope they can find and prosecute the criminal seller.
One of the more Meh things I have had happen to me on this site! OK @tnhillbillygal this one is on you too!!!
@readnj Well, I was waiting for that! Brushing your teeth is overrated anyway.
/giphy hillbilly goat
Meh
Without these toothbrushes I donât know what I am going to put my 144 AAA Lucas batteries into.
(besides the refrigerator)
Iâve been working on this for 3 full days. This is just the start of our solution â we didnât want to complicate the email but thereâs more playing out and we needed to not hold anyoneâs money while we see things through.
@snapster I think the only recourse would be some of that leftover candy corn that has to be haunting the warehouse. Full speed in the other direction.
@Bluedragon07 Or fidget spinners.
@snapster The community has faith in you, and I know youâll make it right the best you can.
@snapster If I was the only mehster involved, weâd be square. You guys are the best, and Iâm sure youâll send us something for the troubles, but it sounds like you and Quip are the real victims here.
I get a kick out of this place every night. Iâm glad you do what you do. And Iâm sorry someone took advantage of you. Best of luck to you.
@Bluedragon07 @snapster you mean send the candy corn to the people that they bought the toothbrushes from???
Well, let this be a lesson! Quit buying stuff from guys in panel vans on the street!
@genemct No! If we do, the whole paneled van economy will collapse!
So it has come to passâŠ
@shahnm You couldâve told us what was going to happen and didnât! You were complicit through passivity!
@ThomasF Au contraire! I told you exactly what was going to happen. You didnât listen!
See what happens when you donât heed simple warnings??
@shahnm We didnât ask you for a full anecdote, you blasted oracle! We asked for a prediction.
Even though the deal seemed too good to be trueâsuch a great price for a hot, new item which is widely advertised but not widely distributed, not even through AmazonâI ordered six for stocking stuffers.
And now it turns out they might have been REALLY hot.
@richrauch ugh. So your situation was my basically my worst case extremely-pained-customer scenario for empathy alignment. Not that everyone needs to claim gifting-frustration to have our full resolution but I am inspired to make this right at that level.
On the bright side, at least they werenât teddy bears for orphans.
@richrauch @snapster similar here. Bought one for myself and then realized stocking stuffers for my kids hoping to help with braces and going into braces (two in and one about to start). But definitely know that meh always does the right thing (even if they donât want to admit it).
@brdubb @richrauch @snapster Me too! My wife said that copper colored toothbrush was the only thing she wanted in her stocking this Christmas⊠Well, not exactly, but she did request it, and I gladly obliged. Such a sad state of affairs
. See⊠
@salaosantiago ta-da
https://www.getquip.com/products/copper-metal-electric-toothbrush-set
You DO love your wife donât you?
@salaosantiago @therealjrn It even comes with toothpaste. What a bargain!
@therealjrn I donât remember what I paid for it here, but it was about the peak of stocking stuffer territory. For that price I would have to wrap it, and Iâm pretty sure my wife would think thatâs a wee but much for a toothbrush. She is relatively pragmatic for a woma⊠er, Cancer.
@salaosantiago You donât tell her what you paid silly. Youâre lucky she doesnât want one of those âDecember to Rememberâ cars with the big red bows on them that come around every year.
What? But I already threw out all of my old toothbrushes (teethbrush?)! I hope the same thing doesnât happen today because I already threw out all of my old whateverâs on sale today too!
@dednarts youâre supposed to have one brush per tooth, right?
@dednarts that shows a lot faith in the speed of mehâs shipping!
This whole toothbrush ordeal has left a bad taste in my mouth! Iâm not sure Iâll ever purchase anything from here again and certainly not a Quip toothbrush!
@TuxFL Well, considering youâve placed one order here I donât think theyâre too upset if you abandon ship.
@cinoclav Easy nowâŠI had to reread the post @TuxFL threw up thereâŠI prefer to think it was an attempt at humor that maybe wasnât executed with precisionâŠ
If I had a failed toothbrush order that would leave a bad taste in my mouth too!
Iâm surprised that meh hasnât struct up a deal with quip to get the brushes out at a close to price to the orders that were made, or a voucher to be redeemed on quipâs site. I think quip is in the razor blades business and wants people paying $5 every 3 months for the refills endlessly seems like a great way to pick up some customers and get goodwill and PR at little to no cost for both companies.
@cdf12345 I would never try to brush my teeth with razor blades.
@therealjrn donât mock it until you try it
@cdf12345 @therealjrn how about these?
@cdf12345
They tried.
@cdf12345 @kdemo Thanks for the patience. This work continues (in addition to continued due-diligence of their claim.)
@snapster
@kdemo @snapster the plot boldens? :p
@OnionSoup - Right idea. I was thinking âthe plot thickensâ.
You sit on a throne of lies!
@Brasssong No, it is a throne of mistakes! Itâs a big difference!
@Brasssong I watched Elf (again) tonight and finally got this.
@Brasssong @dave Iâm impressed that you dug out the reference almost a week later!
Is there going to be an official update on what happened? I just saw that order wasnât showing up in my order history and came to this thread and saw the bad news
@ballaX54 There was an official update via email. Check spam folder etc. Here it is for your convenience though:
@jdp got it. Thank you. What is the ETA for refunds?
@ballaX54 refunds are either already run or being run this morning. As far as the narrative, this is still happening in the present-tense so no recap yet.
edit: CS has confirmed refunds are processed on our end
@snapster Matt, The scenario Iâve come up with is a rogue warehouse manager at Quipp thought he could get rid of the old package inventory at cost to you guys while the marketing team thought they could merely repackage in the new format and sell as normal. Am I close?
I canât wait for the movie version of Toothbrush Gate to be released.
A group of plucky Meh employees led by Irk break into a quip warehouse and steal a bunch of toothbrushes. There is a car chase as elite toothbrush security guard division, the retainers, chase Irk and his gang through the streets of Southern California⊠Ending with a car crash and the pursuing car bursting into minty fresh flames.
Irk and gang think they get away with it only to find out that the president of Quip is the current scapegoat for Meh and checks meh every morning.
Meh HQ are surrounded and after a long shootout in which everyone except characters played by high paid Hollywood actors die. Irk reluctantly surrenders his bounty of toothbrushes.
I would pick Irk to be played by Danny DeVito in the movie.
@OnionSoup Glenn is halfway to jail already wearing stripes.
(Note I think meh is innocent but your heist movie sounds fun)
@OnionSoup Irk isnât actually in fact Danny DeVito?
@OnionSoup I hope they have a surveillance video from the warehouse and we get to see it.
There is no need for make up coupons. Shit happens, they sell them at Target or online, there is even some online codes to reduce replacement heads. I say those that complain she get a bag of candy corn and some figit spinnersâŠ
physical gifts for make things better are always good. send up crap that you couldnât sell unexpectedly!
I just randomly remembered that I bought this.
check order summary it aint there.
check here for lols.
I really want to know if the re-seller got in trouble, or it was the âhonest mistakeâ type of excuse.
the fact that Quip didnât want to work out a deal to continue the sale means they gots no faith in the product.
tough titties. now Iâm not really interested either
Working on an update here as this situation unfolds.
@snapster
@lichme @snapster
[moderator note - youâre at the end of a thread of a previous Quip event which was updated by @snapster with information to previous buyers. The discussion thread for the current event on December 14th is here]
â
For those that are interested in following along, we havenât stopped working on this event. Our priority has been to determine the best outcome for our customers. I tried for over a week to be able to ship the product you ordered, or find another resolution that would help you, starting with this email to Quip:
While waiting for their response, I also checked in with the NYPD and tried to confirm details about the physical theft that was alleged. Without getting too far into legalities, specifics matter when a good faith purchaser of goods (us and you) are challenged. The detective on the case acknowledged my basis for asking and agreed to call me back with more information from Quip. I never heard back. We started growing concerned about some actual facts of the claim.
Not wanting to drag things out without explaination to you, we decided to issue refunds as a first step. Before we sent everyone the email with order cancellation, I worked with Quip to make sure we agreed on how to explain the situation. I hoped to have their collaboration in an eventual solution to you. They responded with a change request saying they were not not actually sure if a Quip employee was involved, and in fact made a shocking statement that they actually had no idea how the inventory was acquired at all.
This past Monday, we filed with the courts demanding to know more about the alleged theft:
As you know by our actions, we respected the claims made by Quip at face value. We are frustrated at how Quip is handling this. We thought theyâd be aligned with us that figuring out a solution for 2,000+ potential customers would be best for all. That may eventually be the case, but weâre no longer taking a passive position to wait and see. Weâre going to continue to pursue this and will keep you updated.
Thanks for your support
@snapster I hope you sue those bastards for tens of dollars.
@snapster thank you for the update. If you need us to assemble a squad of meh users to hit a heist on quips warehouses to even the score let us know. I just want to be the one that seduces the female security guard at the gate to let the other members of the team in.
@sammydog01 @snapster
If they win the Photoshop contest, for âtens of dollarsâ of coupons, they can apply it to the judgement, then everybody goes home happy right?
@snapster I knew that whole âitâs stolenâ story was bs. Good to see Meh calling Quip out on their shell game. Hm⊠Toothbrush Theranos!
@snapster Thanks for the update. Sounds like you handled it very well, especially offering us up as potential product reviewers/evaluators. I look forward to the next update. Keep up the good work.
@OnionSoup came for the comments. Did not disappoint.
Actually, I think weâre scheduled to be the plumbers fixing the leak on the 54th floor, carrying the contortionist in our plumbing case. They hired that Magic Mike guy as the honey trap
@sammydog01 @snapster where can we read the whole complaint? Is it just Meh?
@OnionSoup @snapster if there is going to be a heist, Iâll offer to drive my MINI as a getaway carâŠ
@snapster Can we get a link to your full filing instead of just the snapshot of the front page?
@JasonL @snapster The defendant has not yet been served. Quip NYC Inc. does not have a registered agent designated, so the service of process will be directly to the companies address in Brooklyn NY.
Thanks for the very thorough explanation of the actions taken thus far. I hope I can get my hands on a Quip in the near future
Wow, you guys are awesome! Thanks for working hard to resolve this. I grumble every time I see the Quip commercial because I really, really wanted this toothbrush. And my poor husband has a lowly Oral B electric toothbrush wrapped under the tree now as a replacement giftâŠthatâs the ultimate meh.
@jamieferrell if youâre wanting your husbandâs teeth to be clean, youâre better off sticking with that Oral-B toothbrush. Despite 20 years of marketing to the contrary, every study on electric toothbrushes has shown that the best cleaning comes from good-old-fashioned âmechanicalâ cleaning which the Oral-B is the best at (because of the weird rotating motion it uses).
@demonbane @jamieferrell My dentist recommended an Oral-B and I love it. I donât have to mail order new heads either.
Thank you so much for actually letting us, the customers know. This does not bode well for Quip, not acting in good faith
If Quip is this shoddily run, Iâm not putting their product in my mouth ever. They could have easily used this as a marketing opportunity⊠âBrush with Quip like you STOLE itâŠâ instead they are being defensive and aloof. Itâs clear someone screwed up and they are attempting to cover their ass, rather than make lemonade.
@JKxZ mmmmâŠass lemonadeâŠ
@JKxZ @vfrdirk
/giphy ass lemonaid
@therealjrn @vfrdirk oh god. Iâm not that strong willed. Iâll drink that ass lemonade with a can, Iâd drink that ass lemonade with a ham. Iâd drink THAT ass lemonade without punch, that ass lemonade Iâd drink before lunch.
I really need to brush my teeth now, not for anxiety, just for sanitary needs.
Nothing says âSimply having a wonderful Christmastimeâ like a corporate legal dispute and a changing story by a toothbrush company! Sir Paul McCartney and his runaway Casio keyboard would be proud
I hope it goes before Judge Judy ⊠Matt would kick ass.
The plot thickens! I am excited to hear that this story might have a good resolution; I have been angling to get some spare electric toothbrushes to keep in my luggage to spare me the indignity of remembering to pack my toothbrush every time I travel. Give 'em hell!
You guys are awesome. So keep being awesome, and keep fighting to protect yourselves; somethingâs rotten in Quipmark, it would seem.
On the bright side, this puts you guys in a good light even though Quipâs not looking great. Thanks for the transparency!
When I received the original email from Meh explaining the Quip situation, my first thought was that an exec at Quip suddenly got cold feet, probably in response to a complaint from an existing large customer. Regardless, a company that will lie in one area of their business will do the same in others. Quip would be well advised to straightforwardly explain what happened, deal with the fallout (both externally and internally), and move on.
Itâs quite refreshing to see the level of transparency that Meh has displayed. Thank you for that and hopefully youâre able to obtain a fair explanation for whatâs transpired.
When is the made-for-TV movie of this coming out?
@submariner When is Matt Damon free? He likes anti-corporate greed stuff.
@naropa @submariner Nooooo! Then weâll have to spend millions to rescue Matt Damon again.
I purchased 2 and received a refund and I was sort of bummed at the time but this whole thing has sort of made me wonder about Quip and about whether I really want to put faith in their product, given their attitude regarding this whole matter. Waiting to hear more. Thanks for being so proactive!!!
Thanks Meh! You guys are awesome! I hope Quip figures out their issue. Maybe they should put as much attention into their shipping department as they do in the design of their toothbrush.
This Quip order was my very first experience purchasing from Meh⊠as you can imagine I was disappointed to learn that my loved ones will not be receiving these under our Christmas tree this year. However, I am very impressed with your communication and transparency on this issue, thank you for your customer service. You made a crummy situation slighty less crummy.
@chlschny welcome! Pull up a chair, grab some popcorn and enjoy the forums.
OMG this could totally be the foundation of one of next yearâs dozens of new Hallmark Christmas movies.
This event leads the buyer to file. Buyer falls in love with the complaint-filing clerk, Sherri Adelstein. Buyer is struggling with his Jewish faith, which causes conflict betwixt himself and Sherriâs family. Through some sort of Hanukkah miracle, he finds his way back and is able to return his love, Sherri, to his arms. He puts an engagement in a dreidel and proposes a game of spin the dreidel. She finds the ring and that the game wasnât all he was proposing. FIN
@uebergod But what will the title be?
@medz A Hanukkah Quipping. The porn knockoff will be PâŠy-Quipped
@uebergod Hallmark does Hanukkah movies? I like it.
Thanks Meh! I was so bummed when I got the refund but you guys rock! It will be interestingâŠIf Quip is the actual reason, Iâm thinking a story in a credible publication could be interestingâŠespecially if they are public but only if they are being sketchyâŠ
@kathleen1966 I bet Gizmodo or some other Gawker site would do it. (I know you said credible, butâŠ)
That is some kick ass customer service right there Mr. Rutledge. I am on your site mostly for the daily laugh, however I did want to impress my family with that shiny metal toothbrush in their stockings. Anyway, this is hands down above and beyond awesome service and transparency to your people and I shall forever remain loyal, toothbrushes or no toothbrushes.
@smoused At this point, I think itâs less about customer service and more about proving a point. Seems like the meh buyers secured a great deal and then Quip had sellerâs remorse and pulled some BS to try to get their inventory back. Rutledge ainât gonna let you pull that crap just because you got out businessed by a mediocre corporation.
Wow, thank you for this explanation. But I for one will not be taking my business to Quip anymore. Seems like a shady business based on lack of collaboration with Meh.
The same evening I ordered my Quip from Meh, I started a brush head subscription plan directly with Quip. After receiving the cancellation email from Meh, I immediately cancelled the plan, but not in enough time to stop the first order from shipping. Now I have a lovely Quip brush head, but no handle⊠hope it gets resolved!
@toddthur You should ask Quip for a refund, specifically citing them forcing the cancellation of the meh event.
@j8048188 Meh⊠it was 5 bucks. Iâll hold onto it hoping for a resolution. If none is forthcoming, I might just just bite the bullet and go full retail for the handle.
@snapster for President!
Seems like a lot of effort to say âwe were dupedâ
I have never know you guys to lie to us about anything,
well, maybe the amount of candy corn you have, but just cut ties with the quip people and move on. If anyone wants one, they can go to Target or the quip web site to buy one. Letâs get back to selling crap we donât need or want.
@somf69 I feel bad for Meh employees, but it has made the forums fun.
@somf69 Disagree. Itâs important to me that they were duped the manufacturer rather than some random scuzzball.
If it was clearly a scuzzball situation, Iâd probably go buy my intended gift from Target. But now we see the manufacturer of a health product â one requiring a subscription, no less â acting shady. Iâd rather not start a new, ongoing customer relationship with creeps, TYVM.
An appropriate amount of effort went into this post, as far as I care.
@somf69 Guh, dropped a preposition in the first sentence. âDuped by the manufacturerâ.
@somf69 @whogots , We lucked out in that Spouse already had a Quip and loved it and has the subscription for the brush heads already. She ordered one for me from Meh and a 2nd one for someome else. We were bummed about the refund and âheistâ but hey, theyâre available elsewhere whenever we can be bothered, right? Well busy season, etc blah and we hadnât ordered anything else yet and now today! Woooo! So I get one, meh gets supported for seeming the more honest and working for US, Quip gets slapped, and no new subscription on top! All but quip get a win. We probably get the W, but at least meh gets a w. And our appreciation.
Iâm impressed with how this is being handled! Kudos to you, Matt. Thank you for the update.
I figured it was something like this and even posted it a bit above. Matt I love the way you are handling this and your business ethics are the main reason I have been a firm believer since Woot. It makes me less sure about dealing with Quip even outside of Meh, (and remember it is a subscription based business); since they donât even agree on their own story. They should remember a dissatisfied customer on average tells 10 people!
@readnj 2000+ times 10 is a lot
@brdubb @readnj thatâs gotta be like a hundred people at least
@readnj two words I havenât seen go together in some time: business ethics
I didnât even order this toothbrush but Iâm getting quip ads on Instagram every time I log in. Itâs frustrating.
@RiotDemon Thatâs Big Prophy for ya.
@RiotDemon Adblock.
@RiotDemon report them as offensive
Quip Executives sit on a throne of lies !
*stuffs face with popcorn
*uses old stanky toothbrush that barely vibrates at this point!
BTW, Matt⊠I really enjoy the scrutiny you have brought upon these QUIP fools. Holla!
Itâs too bad I didnât wait for the brushes to come back to meh! When my order got cancelled i went to quip right after to order one anyway.
Iâm not a Quip customer - there or here, but how you are handling this matter speaks volumes about how you conduct business. The Quip people could learn a lot from your business model!
You guys rock!!!
So⊠Iâm still a bit confused here.
Did Quip sell Meh the toothbrushes and then claim they were âstolenâ so Meh wouldnât be able to sell/fulfill orders?
Is the theory that Quip saw Meh was selling the base/handle for ~50% of their typical Quip prices and freaked?
Iâm trying to maintain some level of positive intent w/ Quip but this seems so poorly done on Quipâs end that itâs hard not see these VC-backed-startups as anything more than douche factories.
@dj_m candidate for quote of the year: âhard not see these VC-backed-startups as anything more than douche factories.â
@canuk @dj_m I donât wanna brush with a douche. That seems like something the ADA would frown upon. I mean I floss like 50% of the time and my dentist is like âyou should really floss three times a dayâ like they own stock in floss.
So no. I donât wanna brush with a douche. Pass.
@dj_m @JKxZ in a way, you already haveâŠ
What a thing to watch unfold! I almost bought one of these brushes, but read some reviews and decided to keep using my Oral-B Pulsar instead. Phenomenal job from Meh handling the situation, and some real awkward behavior from Quip. Interesting situation, and thanks for keeping us informed!
This is all great, as it looks like mediocre is taking the appropriate action. Now, how about the stolen (per Amazon) Amazon Fire I bought on Black Friday? Iâve returned it and Meh is in the process of refunding my money and I fully expect that to go well, but it should be easier to track stolen, serially numbered computers than toothbrushes. Or maybe Iâm the only one that got a stolen one. I know, this crosses deals, but stolen merchandise may always be a problem on the Interweb.
@Frshatc Hadnât heard about those.
I was just about to put in my (re?)order but thought, âhmm do I really want to give Quip my money for the replacement heads?â No, I do not.
Very impressed with how you guys handled this situation. Things like this go a very long way in earning you repeat customers
I re-ordered as I want to support Meh especially after the way they handled this. Hereâs hoping the chinese knockoff replacements heads are available soon
@oldmantick with extra lead and asbestos!! Your teeth will have never been cleaner!
Wow. Just wow! I admire the way this situation has been handled! May good karma come your way.
Can somebody explain to me why this deal is a proof of how great Mehâs business ethics and customer service is? all these comments are gushing with gratitude and I donât see why.
They are selling the same toothbrushes that they were a few weeks ago. Not selling them would result in Meh losing money by paying for a supply that they never sell.
What is the selfless act that Meh is engaging in? Risking a lawsuit from Quip?
If anything, the âmorally soundâ thing to do would be to say âwell we bought these from Quip but theyâre a shady company so weâre not going to pass it onto you and eat the costâ. I donât begrude Meh at all for offering this. I just disagree with all these commenters praising this as some show of ethics.
@andrewkim47 I think the praise is less for their actions and more for the straightforward way they explained their actions. Most companies in awkward situations like this say nothing for fear of putting their foot in their mouth.
Iâm sort of on the opposite side of you, which is that I feel like Quip is taking way too much heat in the comments for not immediately responding, despite the fact that their original immediate response turns out to have been incorrect and everyone is all in a twist about it. Jumping to âWell this company is obviously garbage run by evil demons hellbent on destroying the American dream!â just because they made a mistake is exactly WHY companies usually say nothing. If you want companies to be more transparent, you have to cut them some slack when the guy from PR who wrote the email doesnât necessarily know every detail about warehouse logistics.
@andrewkim47 @grovberg
@therealjrn I know this is at my expense, but goddam is that top notch.
@andrewkim47 i believe it is the transparency people enjoy.
i.e., rather than cancel all the orders with an apology and nothing more, theyâve shown exactly why the cancellations had to happen, what went on/is going on, and thus, why theyâre offering them a second time. itâs unusual, but does that make it great and noteworthy? i donât know. it certainly exists to help foster more sales, as i wouldnât be inclined to buy a product a second time that i had just ordered and had canceled without explanation.
in any case, as iâm not interested in these toothbrushes it doesnât really matter to me either way although this whole ordeal has served to pass the time for a few minutes in a mildly entertaining fashion.
@jerk_nugget Thanks for offering an explanation. My rebuttal would be that itâs much easier for meh to be transparent when they offer one, and ONLY one, product for sale every day, from a single supply chain.
Contrast that with an Amazon that deals with god-knows-how-many products and just as many supply chains.
Like if Amazon cancelled their entire order inventory for 1 day, you better believe theyâre going to offer an explanation for it.
@andrewkim47 sure, but IME even companies in similar size to meh - hell, even just individuals selling stuff on etsy or ebay or whatever - arenât always as honest with their customers as in this instance. (but maybe iâm just salty today because iâm currently going down a familiar road with a seller who claims to have shipped something that they did not, and wonât simply own up to whatâs going on and instead has been totally silent in the face of several customers wanting answersâŠbut thatâs another story.)
still, i donât think this isolated incident means meh is company of the year (sorry meh) or that it earns them the âmost honest company overallâ award or anything, itâs just a rather unique experience so as to be notable. does that really mean anything on a larger scale, or that this level of transparency would extend to any and all mishaps? again, idk that iâd go that far. it is a nice gesture, though.
@andrewkim47 Iâm only here because I got tired of watching Russian dashcam videos.
@snapster wasnât kidding with the case number - found the record here. And, theyâre out $295 for the filing, which is unserved so far.
@ManBehindPlan Link seems broken⊠Can you fix it?
@bdb Hmm, looks like thereâs new information - a temporary injunction order: http://justice1.dentoncounty.com/PublicAccessDC/CaseDetail.aspx?CaseID=2611699
You can also search by the case ID 18-11338-362
Anyone going to be around the Denton court room to attend the hearing on 12/18?
@bdb @ManBehindPlan Ooh, âinjury/damages- not motor vehicleâ. I would stop by if I lived in Denton County.
@bdb @ManBehindPlan Itâs kind of tempting to go.
@adamselby @bdb @ManBehindPlan @sammydog01 âOK Google, how far is it to Denton county, Texas?â
@ManBehindPlan Thanks.
If the link is not working for anyone else, searching by that case ID did work for me.
Extra odd, once I had pulled up the information with the search, the link started working.
@bdb That sounds like extra-fun Browser issues time - maybe a cache issue. Sorry to hearâŠ
@ManBehindPlan Nothing you are responsible for. The case number (which you provided) is what did it for me. I had tried entering it without the punctuation.
I am waiting for the text of the complaint to be available to read!
@bdb @ManBehindPlan I think itâs just the ancient shit website more than likely.
Update for anyone having issues/being lazy about looking it up:
@adamselby @bdb @ManBehindPlan Does that mean they didnât do anything today except putting it off until January?
@adamselby @bdb @sammydog01 Iâm no lawyer, but I did stay at a Holiday Inn Express last night. I expect you are probably correct, in that they just pushed the calendar - especially considering Quip didnât get served yet.
By the way, could you imagine the grin on the lawyerâs face when he filed this?
Clerk: âDid you say that the corporation was mediocre?â
Lawyer: âThatâs right - itâs A Mediocre Corporationâ
@snapster - still trolling with irreverence.
@adamselby @ManBehindPlan @sammydog01 @snapster
I wonder what Mediocre is asking for. They have sold the toothbrushes already in the second sale. Maybe snapster will post the complaint.
Ok so you refunded me because these werenât available and now you have them up again?! Whatâs going on?
@meggerah You should probably read the stuff at the top of the page you just commented on.
Bought just because of the whole red box rabbit hole I just spent an hour reading. Consider it my tip, Meh
/giphy lilac painted sycamore ('cause I canât spend more time figuring out /buy codes for the different colors)
/giphy lilac painted sycamore
Latest updates seem to be in the other thread, including, it reads to me, a restraining order (edit: injunction, not restraining order? Not sure the difference.) against mediocre preventing them from shipping.
https://meh.com/forum/topics/quip-electric-toothbrush-1#5c1ab7ac3e240a008d6bd6c9