Opened a shipment on Friday that was … well meh as far as being complete. Put in ticket. It’s Wednesday evening, not heard anything. Never taken so long… EVER.
I even put a ticket in yesterday to ask if they had seen my ticket, LOL.
Yes, while we happily grew with the addition of @woodhouse, and have just gotten everyone else back in, we also had some big events over on MorningSave.com so we’re still a bit behind. Everyone’s working hard, so we’re hoping to catch up soon, but I understand that it can be pretty frustrating right now.
Just popping in to remind everyone that sending multiple tickets will oftentimes cause a longer wait, since we have to track each one down individually. Please bear with us, we want to help you all! It just might take longer than you’d expect for the moment.
If I submit an endless # of support tickets about unfathomable linked complaints, can I force time to go into a Groundhog Day type loop at the various Mediocre Labs offices?
@makhay Try searching your tracking number in Google and going by USPS. Sometimes things get jumbled in the handoff between FedEx and USPS. If that doesn’t help, tag me in a comment and I’ll take a look.
@Cerridwyn I just responded to your case. I should have written you back after writing that above message - sorry to have kept you waiting even further. Feel free to write me directly - dave@mediocre.com if you have any other questions.
@dave thank you kind sir! I always have nothing but good things to say about meh customer support… ok. I’ll give you that you have a quirky bunch I’m looking at you @galmaegi but you guys know I love ya! You too @woodhouse aka Paul Bunyan (I didn’t pick it but I’ll keep it going!)
Btw I mean quirky in a good way… I’m very quirky and proud of it
They are only DOA to certain people.
Over the last week they got a lot of tickets. They’re
slowlytackling them.It also didn’t help that for a little while they were down a person.
Yes, while we happily grew with the addition of @woodhouse, and have just gotten everyone else back in, we also had some big events over on MorningSave.com so we’re still a bit behind. Everyone’s working hard, so we’re hoping to catch up soon, but I understand that it can be pretty frustrating right now.
In other words
/giphy it’s just a flesh wound
@dave DOA Dave On Acid?
@dave even if that was in the automessage instead of next business day.
I mean, how Mediocre
@dave sell morningsave to Amazon so support can focus on meh.
when @hollboll leaves for one week. tsk, tsk.
There’s 2.75 people working in support right now. 1 just got back from vacation and they’re just now letting @woodhouse touch the stapler.
@Thumperchick He’s learning faster than I thought he would.
@Barney That’s why he gets .75!
@Thumperchick you sure that’s safe?
@Barney Thanks…I think?
@woodhouse @Barney @Thumperchick
You know what, that goes for both of you.
@woodhouse what flavor is it?
@sohmageek The stapler? Kinda tastes metallic.
@woodhouse
I love that song!
Ah, Profesor Jirafales. You are the best.
Just popping in to remind everyone that sending multiple tickets will oftentimes cause a longer wait, since we have to track each one down individually. Please bear with us, we want to help you all! It just might take longer than you’d expect for the moment.
@woodhouse Thank you for saying this so that I do not have to.
@woodhouse Good to hear you’re not dead.
/giphy not dead yet
@sammydog01 I was looking for Monty Python but this is as close as I’m going to get.
@sammydog01 Not dead, just incredibly busy!
@connorbush
I just want to remind people that we are not intentionally ignoring them or avoiding them!
@woodhouse It’s not too early to ask for that raise.
@cinoclav Hey, that’s not a bad idea!
@woodhouse and we should believe you?
@Cerridwyn I’m not telling you what to do. You certainly don’t have to believe me if you don’t feel like you should.
@woodhouse I as trying to be funny, guess it fell flat
/giphy fell flat
@woodhouse I better submit a third ticket telling you to ignore the second one.
@medz You know we once goated a mehmber for writing into support 18 times because he forgot his own address.
@woodhouse
If I submit an endless # of support tickets about unfathomable linked complaints, can I force time to go into a Groundhog Day type loop at the various Mediocre Labs offices?
@f00l
@woodhouse
You have to start a line w the / command
/giphy groundhog
@woodhouse
you fixed it. But my giphy is too good to toss, so it stays.
Now about that time loop: desirable or undesirable to the employees contained within?
@narfcake Who was that? I have forgotten…
@Kidsandliz Hi, @ryaneil! Are you still around? You know your address now, right?!?
@narfcake Most days, I still wander into random houses at the dinner hour though
@Ryaneil Don’t stop by here- its leftover night. Try tomorrow.
I still have not gotten a shipment that seems like its in FedEx purgatory… no support from Meh.
@makhay
Have you tried reaching by reference via FedEx?
@makhay Try searching your tracking number in Google and going by USPS. Sometimes things get jumbled in the handoff between FedEx and USPS. If that doesn’t help, tag me in a comment and I’ll take a look.
@woodhouse USPS cannot find the tracking number.
@makhay Okay, I’m taking a look now.
@snapster
it’s been over a week now.
are you all that far behind at responding to support questions?
@Cerridwyn I just responded to your case. I should have written you back after writing that above message - sorry to have kept you waiting even further. Feel free to write me directly - dave@mediocre.com if you have any other questions.
@dave thank you kind sir!
I always have nothing but good things to say about meh customer support… ok. I’ll give you that you have a quirky bunch 
I’m looking at you @galmaegi 
but you guys know I love ya! You too @woodhouse aka Paul Bunyan (I didn’t pick it but I’ll keep it going!)
Btw I mean quirky in a good way… I’m very quirky and proud of it