@katbyter doing statements right doesn’t appear to correlate to good customer service in our experience.
Good customer service: Amex & Discover. That’s about it for credit card companies.
Good statements: Chase & Citi (Costco). Discover approaches but fails.
Bank of America fails on both fronts. They generally detest customers. The sole thing they do pretty right? Their phone app. But they can’t help showing their customers they detest them with the addition of the truly irritating AI “Erica”. (Somebody at BoA gave the entire customer service budget to the App team and ignore all other customer service.)
The absolute worst Credit Card customer service: Target and Sam’s. Both also horrible online. Sams doesn’t even keep more 12 months of statements online. You have to request they mail them!?!? It feels like an old crusty mainframe experience.
Gmail app and webmail interface. I mean, it’s never been great, but at least it was usable 3 iterations ago. You’d think after nearly 15 years, and probably as many versions, Google would eventually get it right.
Example 101: their original “program”, Gmail. Try to change a setting. Still a chaotic disaster after all these years. Like they threw all the settings in a laundry basket and poured them out on the table.
Clean, simple user interface with the features 98% of users actually use: outlook dot com.
TV show lineups. It seems that every time I find a show entertaining and/or interesting it will either be moved opposite the only other show I find entertaining and/or interesting or it will be outright cancelled. (Firefly for example)
My usual freeway entrance and exit ramps on our town’s main bypass.
Redesigned three times in the last 20 years or so. And they still don’t have them done worth a flip. Now the entrances are laid out just before the next exit. (So you have to enter just as other drivers are trying to exit, so be prepared to jostle for that right-hand freeway lane. And you have to drive pretty far at lower speed before you can speed up on the entrance ramp. And the exits are earlier now – I drive past them from habit in the left hand lane if I am not really watching out.
(They must think they have extra taxpayer money to burn through.)
Microsoft Windows operating systems !
Started with Windows 2.0 .
Suffered through (and paid$$$ all the ‘upgrades’ through the frustrating 9x builds). XP finally worked great, but has dangerous security holes. Win 7 is my anchor. I am sure they will kill it off but I’ll hang with 7 till then.
@aetris@Zebra I started with 3.0, in 1991, and remember getting really excited about 3.1. I think back on what I had to do, to get anything done and I wonder how we ever survived.
Oh, how times have changed.
@Zebra Ubuntu is far worse. The switch to “Unity” (because we’re going to make phones run on Ubuntu!) was even worse than Microsoft’s “we’re going to make everything look like a phone” mess of Windows 8.
It’s taken years, but both have finally come to their senses, somewhat. More likely it’s the fact they could sell ANY phones with either Windows or Ubuntu.
@Zebra Oh make no mistake, Microsoft wants Windows 7 dead, dead, dead, dead. Official support continues for Win 7 until January 14, 2020, but MS wants it dead yesterday.
First there were the ever more aggressive pushes to get people to take the free upgrade to Win 10. Then there was pulling availability of new Win 7 licenses. Then there was the behind the scenes arm twisting to get Intel (and probably others) to stop making Win 7 drivers available for newer hardware. And since that wasn’t enough, they released a special “update” for Windows 7. It’s only purpose is to pop up a scare window that says “This hardware is unsupported”, even though it runs just fine.
@2many2no I hear you on this one. I had been shopping at the same grocery store for about 9 years. Knew where every single thing would be that I wanted. They completely redesigned the store about a year ago. I’m still learning it. I wanted to cry.
@2many2no@blaineg I’m wondering what they charged him with. Criminal mischief? And if he didn’t work there and have access to a forklift, just how did he create a labyrinth? And how does one create a pedestrian labyrinth with no exit? Are people incapable of retracing their steps? Is there an oubliette at the end?
@2many2no you likely realize they do this not simply for realigning merchandise… It is an attempt to break your habbits and get you to buy stuff you previously ignored.
An aside: Costco is disappointed if your cart contents don’t break triple digits dollars. One reason you don’t see single packs of things that would otherwise be less than $5.
Costco, more than Sam’s, seems to enjoy feeling out how far they can push you with package sizes.
Look at batteries. It wasn’t that long ago that AAs were 36 packs. Now they’re 72 packs. Ruffles at Costco: 28 oz. At Sam’s they recently, mercifully, reduced from 18 oz to 16 oz.
As our kids move out, we’ve been discussing sharing a membership with neighbors. We have relatives already doing so.
The point: Given aging demographics and smaller families, Costco might want to “redesign” their ever-bigger model. (We find we now buy more staples at Sam’s even with their 1% vs Costco’s 2% reward on their cards.)
@RiotDemon@therealjrn The GUI usta look like this and any Word feature was accessible with 2 or 3 mouse clicks. Then they decided that drop down menus were so 1980s and we got the ribbon and it only take 4 or so clicks after scrolling over the whole screen.
I have a network of 5-600 computers that run manufacturing and test equipment. I’m stuck with supporting operating systems back to Windows XP. I need lots of slots for PCI & PCI Express cards. I need serial ports.
Every 6 months or so, a new wave of motherboards comes out, removing at least one feature I need. The latest abomination is having only 4 slots on a full-size ATX board, where the standard is 7 slots. Now there’s multiple M.2 SSD slots, or worse, empty space, taking up the space where there should be card slots.
@blaineg So you’re buying new motherboards to load XP onto new machines to run large scale manufacturing systems. Why are you using general purpose consumer-grade products in an industrial setting, and expecting components to be tailored to your specialized needs? A specialized need is best served by specialized equipment.
Look for industrial use backplanes and rack-mountable features. Need lots of slots? Look at “Mining” motherboards if you’re stuck with generic consumer-grade equipment. e.g. the Asrock H110 Pro BTC+ has 13 PCIE slots. Also, if your apps are winXP, you might be better off running Linux as a base OS and run XP in VMs (or even under Wine). Linux is much better at I/O and scale for industrial and SCADA use.
If you want to run with the big dogs, you gotta get out from under the porch. There us no such thing as a free lunch. You just can’t buy a motorcycle and expect it to do the job of a 1/2 ton truck.
@blaineg@mike808 The main reason people want to run consumer-grade PCs for industrial applications? They are cheap, cheap, cheap. I write OEM SW for use in industrial/manufacturing settings, and I can’t believe the cheap crap platforms some of our customers expect to use in performance-critical applications. And then they blame the software if it doesn’t perform.
@mike808 I’m fine on XP support. The need for it is slowly going away. (It’s customer driven, some are still running systems on XP, and want us to test on what they’re running.) And I built up a sufficient stockpile of boards and CPUs that support XP.
We do use industrial PCs in a few applications, but the price penalty can be 2x - 10x more than mainstream hardware. Mining motherboards are useless, I still need some PCI slots. And the mining boards I’ve seen are stacks of x1 PCIe slots, I need at least x4 slots.
I have zero control over OS choice. Customers and management decide what we’re going to be running, and then it’s up to me to provide the hardware. I’m starting to see a slow shift towards Linux, so there are some bright spots.
Win 7 is the current headache. Though it’s still officially supported for another year or so, hardware with 7 drivers is vanishing fast.
I’m really just moaning about being stuck on a much slower cycle than the rest of the world.
“Nobody needs 7 expansion cards” - Guffaw!
“PCI slots are extinct” - Ha!
“Serial ports are dead” - Snort!
And I’ve got both the truck and the motorcycle. The truck’s job is to haul the dirt bikes.
@mike808 Yea, I’ve seen a lot of cheap crap from equipment vendors. One of the worst offenses has been using Home versions of Windows to save a (very) few bucks. On a system than needs to be joined to a domain??? Fortunately those vendors have gone out of business.
I use good quality stuff because it saves a lot of trouble 5-10 years down the road. And I’ve got plenty of 10+ year old systems still running.
@edwardsm6@sammydog01 I do find it funny when the waist is super high, but then the butts are hanging out the back. A few weeks ago at the mall there was two girls, maybe 17/18 and literally, half their ass was out, but their belly button and way more was covered.
Shampoo. Seriously. Took years to find one that wouldn’t dry my hair or strip the color. One day it says “new and improved” which really meant totally different and terribly awful. So shocked when I washed my hair and found that it didn’t really clean my hair and left it oily. So pissed. It’s taken a good 5 years to finally find a replacement. And dozens of products. I’m glad Sephora and Target have such generous return policies.
Dog food. Great Danes have uncertain tummies. It can take months of unhappy babies to find a food they can tolerate, then the manufacturer goes and changes something and we are back to pudding poo and refusing food and the great quest for another affordable 4 star kibble.
Woot discovered I was still a mod and they took it away. Not that I did anything for years and years, but there were some useful links…mostly being able to see someones last 10 or so posts. Great to see if an old friend has been around recently. Had some more exciting stuff that I didn’t use. Saw Gimma was still a mod. Didn’t see anyone else.
Laptops, particularly MacBooks. They’ve been getting worse since the switch to “retina” screens. I don’t want novelty “luxury” upsell garbage, I want to upgrade the storage two years after buying the thing, when it makes sense to do so. I want the plausible prospect of repairing old hardware, if necessary. Bleh.
@InnocuousFarmer The same for windows laptops that insist on giving me a big HDD instead of a small 64-128GB M.2/SSD and extra SSD or M.2 slots. At least they’ve finally ditched the dvd player, but not because nobody uses them, but because they make it too thick.
Heat dissipation is still an issue. Apparently none of these “geniuses” ever took a thermal design/engineering course, or practiced with data centers before taking a swag at laptop component design.
@mike808 Windows runs on anything though. You can find a Windows laptop with hardware that is acceptable, whatever your preferences and needs. If you want macOS, it’s your choice of double-priced desk ornament or the highway.
I mean, if Apple sold a Thinkpad, I wouldn’t be complaining.