FedEx not delivering orders to customers

@MEHcus OK... First... I have to say for a few days now.. the song that says Markus fire a gun keeps playing... and I keep thinking it's Mehcus fire a gun... That being said... I know you have a great deal with Fedex smart post (It looks much cheaper than UPS) Can you talk to them about doing what UPS does however? With the UPS sure Post customers can pay an additional fee to get it delivered by UPS over USPS... Usually resulting in a 1 day earlier delivery. I haven't had any issues (mostly) with the FEDEx smart post, But I moved them to being shipped to my work. Home would be a different story.

@MEHcus

As you mentioned, occasionally things will be marked as "delivered" when it actually hasn't reached the customers home yet.

I don't know that I would have necessarily made that admission, publicly. As a business owner and one that fulfills product to the end consumer occasionally, the statement (although truthful and transparent) may invite fraudulent customer service claims of non-delivery. Plus if this comment is ever referenced in a chargeback situation, Meh would lose the open case (IMHO, IME).

@Pavlov All of your non-delivery claims will be appropriately handled in the future.

@NigelF I've never made a claim of non-delivery regarding a Meh purchase, as they have all been delivered (although it did take a month to receive my first order because you guys couldn't get your shit together - but it arrived fine once it left your warehouse).

As for any claim I may make in the future re: a Meh purchase regarding non-delivery - well, rest assured that won't be an issue either, as I'll simply not order - especially given your preemptive comment ensuring difficulty on my end if I were to actually have one.

@Pavlov All of your non-delivery claims will be appropriately handled in the future. NigelF said 3 hours ago

Fuck you. You missed your calling and should take your snarky ass to Amazon and work CS for woot.

Since I posted my comment above, I've received 14 emails (and counting) at the email addressed I publicly published on this forum, all of them calling me a heel (and much worse) and asking me what I have against Meh. Most of them were pretty damn nasty. One, although sent from an anonymous email service (Hushmail), pretty much HAD to be written by a Meh staffer as it referenced something account related I haven't spoken of in this forum or in an email to any other member - and I've searched to be certain (I did speak about it to my wife and a few friends at a dinner party - but none of them would have other salient details as were contained within) and the language was borderline threatening.

I find it amusing that I point out you guys fucked up and it is the messenger that catches the shit. All you guys had to do was roll back the damn comment. @MEHcus opens mouth and inserts foot and I'm the asshole for pointing out your fucking mistake??

I'm done with this shit.

@Pavlov wow. I thought people here liked you. Not sure why now.

@Pavlov I can't believe you got emails about that comment. I see that @NigelF 's joke may have fallen flat, but I don't think there was anything offensive in your post. Could it be one of our more trollish members spamming you?

@medz If he got a bunch of emails, and believes that one is from a meh staffer, I could understand him being upset. He was just offering a piece of friendly advice (a good one imo- there are whole groups on the internet for people trying to scam companies by saying items weren't delivered) and got a pretty unexpected response.

@Pantheist @sammydog01 @medz; @MEHcus should have deleted his comment. He blueprints for any customer a way to chargeback successfully any purchase that is mismarked as delivered by FedEx regardless of whether or not the Post Office makes final delivery. Only in the instance of the Postal Service modifying the delivery record after it has been erroneously marked as delivered by FedEx, would the customer not win. In my experience, once the tracking is marked as delivered, further updates cease / are prohibited by the system. So, any customer that has this "fortunate occurrence" can claim non-delivery and successfully receive a refund or in the absence thereof, win a chargeback if one is ultimately filed by the consumer. There is a significant portion of the buying public that given the chance, may make such a claim. @Pavlov simply pointed out the employee's error.

@NigelF's "joke" was way out of line, regardless of any email communications received by @Pavlov. It didn't just "fall flat" in my opinion, it was and is a veiled threat of retaliation for his calling out @MEHcus.

I've known @Pavlov for some time, he turned me and many others onto this site a while back and I follow the forum more than the sales, to be brutally honest, because I have yet to see something I'd like to purchase and this place is a riot, but I am only able to check in a couple times a week. I do find the forum flat out entertaining.

I phoned @Pavlov earlier today after reading this exchange and I am privy to the emails that he's received. I have to admit that I too find that one of the emails slamming him for pointing out the faux pas in the above admission from an employee has to have come from someone with direct knowledge of his account particulars. It had to have come from inside the company or someone that can access order history, etc.

The email was threatening and extremely derisive in nature.

@Pavlov, in an email sent to another member here (@studerc) of which I and many others were BCC:ed on, states the following (I asked @Pavlov for permission to post it, he said he didn't care one way or the other). My comments are bracketed:

"Yeah I just let them have it in the forum and I signed out of the gishwhes[sic] thing too - there's NO WAY this email wasn't written by someone that had access to my account / order history at Meh (staff) - and if I share it with Matt (who I know from years ago when he sold computer parts to mom and pop stores) I guarantee you that someone is going to get fired when he figures it out - and as fucked up as the whole thing is, I don't want to be THAT guy on the forum that takes out a Meh staffer. Plus I don't want to deprive anyone of [making] a living for a mistake - but it was a pretty big one . . . so if they make it [the mistake] again, it is on them and not me. And it will get around if my going to Matt or Derek or someone gets someone canned. Rather just bow out. I'm feeling better and I'll be back to work soon anyway, and my participation will dwindle when I'm on assignment / on location anyway.
Fucked up deal - but until Meh puts a person with real PR skill / experience in their forum and that person checks staff posts prior to them pressing send, it won't be the last time Meh steps in the shit."

To answer your other question, the IP / headers of the other emails were checked by @Pavlov's IT guy at Media Quake (his company). One was a duplicate, the remainder appear to be forensically different and the writing is very unfamiliar between them comparatively.

@mcgee

@NigelF's "joke" was way out of line, regardless of any email communications received by @Pavlov. It didn't just "fall flat" in my opinion, it was and is a veiled threat of retaliation for his calling out @MEHcus.

Sounded like a tongue in cheek, "oh we'll be sure to take care of yours right away" :wink wink nudge nudge: kind of thing to me.
You know, kind of like how people that are behaving in a friendly environment interact with sarcasm? I knew they should have added the sarcasm tag to the markdown.

But hey, who knows, maybe you're right, it was totally a veiled threat of retaliation. How could it not be?

Where I do agree is that emailing someone hate mail because they posted something on the forum is just petty/stupid. If you are afraid to say it here in the open, then don't say it at all.

However, it turns out though that there is this new feature on email called DELETE, you don't have to read it or have heartfelt feelings about it, it can just go away!

Someone like @Pavlov should know that the majority of the community likes him, so why should a limited few get him down? Didn't you see that long ass thread sending him good vibes? https://meh.com/forum/topics/lets-think-about-our-scapegoat-a-little-differently-this-month

Is it because he suspects a staff member sent him one of those messages? That's something that can be brought up through the proper channels, not spreading around a story of suspicion. Maybe CS would hear you out, I don't know, but unfortunately unless you have a top cyber forensics team on this case, it will probably go unsolved barring a confession from the culprit.

Fucked up deal - but until Meh puts a person with real PR skill / experience in their forum and that person checks staff posts prior to them pressing send, it won't be the last time Meh steps in the shit.

Really? So we can't let any staff member interact with the users any more? That makes sense...how?
Are you going to revoke their rights to star posts too? I mean, if one of them likes my post here, that must mean the official Mediocre Corp stance on this subject has aligned with my beliefs, right?

I know what you were getting at, but you just proposed the nuclear option when suggesting the common sense option is probably a step in the right direction. The problem for me is that I keep coming back to the fact that the statement there was because of what NigelF said, I read it over and over and still don't see how anyone was offended? Was there a hidden message I missed?

If you find this message offensive. I don't care, don't read it, don't respond, move along.

@Pavlov Just got a bounce-back on the email reply I sent to you. I'm sorry that you had to delete your email over this fiasco, the posting of which you wouldn't have to do if there was a messaging system here. Hopefully you'll return and if you want to email me from a different address I'll forward the email I wrote.

As to the emails themselves, jesus christ is all I can say to that.

Hey guys, this seems to have taken on a life of its own - and not in a good way. How about everyone step back and let this cool down. I am certain that the appropriate staffers will see it and ask the appropriate questions to figure out what happened as best they can.

No matter what your thoughts on how to deal with internet harassment, a valued member of the community feels that they were attacked - and that's genuinely not cool. Let's not make it worse.

@Thumperchick agreed. I wish they had a few staff or nonstaff "pillars of the community" that could us know lock and possibly hide thread until something can be done? There is valuable info here and not so valuable information.

@Tyguy7 I've had my packages delivered by USPS for a whole year or so... Occasionally Fedex will deliver a package, but where it gets delivered is smack in-between the post office and Fedex buildings (slightly closer to USPS) so... if it's on their way or it ends up in the wrong truck... I get it fedex delivered otherwise it's USPS...

@Tyguy7 USPS helps keeps the costs of SmartPost low, making shipping cheap for us. Since USPS is saying they delivered, it sounds like you need to raise a bit of a stink at your local post office and see what happened.

@Tyguy7 Is there any chance it might just have disappeared from your address after it was delivered?

@Tyguy7 I have had no issues with fedex or usps with my meh purchases... but if you do leave that just means better fuku chances for me!!!!!

@Tyguy7 Don't let the door hit you...

@Tyguy7 How about everyone they know, though...?

@Tyguy7 Sorry, but the FAQs do state exactly how they deliver products. It's not like it's a secret.

@Tyguy7 not trying to be a smartass... But doesn't your post office have a phone?

@unksol OMG - try getting a phone number for the local PO in a large metro area . . . easier to get democracy to North Korea. Srsly.

@Tyguy7 I'll give you the $20 to stop complaining.

@Pavlov My PO just does not answer their phone, ever, period, end of story. Some POs are good about picking up the phone, and some won't for any reason. Depends on staffing probably.

@Tyguy7 Meh isn't for everyone - sounds like you're one of the people. In order to get cheap goods to the end user, they use cheap delivery methods. Contact Meh customer service to see if they can help you, you'll get more help than here on the forums, and then spend full price at Target and get instant gratification.

@Pavlov That's a fact. Even if you find a local #, you get routed through the 800 #, which is manned by... people who's interpretation of literacy is questionable at best. Those same people have a system that is utterly useless to doing more than what you can see on online tracking.
However, if you're lucky, you can get one of them to give you a direct line phone # for your post office, where you may or may not be able to talk someone into actually looking for your missing package.

@Thumperchick My PO has exactly 1 helpful employee. Her name is Wendy. If I have anything even remotely complicated to do at the PO, if Wendy isn't there I walk out and come back the next day. The other two clerks are rude and unhelpful. But Wendy is a postal Goddess. This is why I say go to the PO. Find the helpful person. Because my PO ignores all calls.

@Collin1000 We have 2 helpful people, but they change up which days they choose to be helpful.

@Pavlov I just tried several in Chicago and Los Angeles... Just like every other post office you go to the USPS site, enter your zip, click on the office you want, there is the local number.

Maybe yours doesnt answer their phone? But if someone's going to make a fuss that they can't go in just seems logical to take 5 minutes to call. My post office answers

@2many2no Recently we had a lot of rain. I live in the country and have a dirt driveway. It has gravel but the rain had been crazy so we got ruts in the beginning of our driveway, that WE still used everyday. UPS came to deliver a package. I happen to see him down at the end of it. He proceeds to leave the package near the end of the driveway on the side. If I hadn't seen him do who knows I might have never known it was there. Anyone could have grabbed it, my dogs could have torn it up, birds could have used it for a potty..ridiculous!

@vampje Mine was awesome until the past week. Perhaps she is on vacation and will return Monday. I can only hope, cause the past week was mail nightmare

@vampje I love my mail lady! She's awesome. I love my FedEx guy and some of the UPS drivers. They change a lot. I also get excited when I get a tracking update and try to figure out what's coming!