Some scripting is helpful for reference, like an FAQ. They shouldn't be used verbatim, seriously. Stop it. Talk like a human being, not a questionnaire. I agree Irk, I agree.
Well, since Irk is a troll isn't his duty to give CSR's a hard time? Wouldn't a quick and carefree call go against all that Irk (a troll) is supposed to stand for? Before you answer please wait on the line while I get another member of the staff to assist us. click
In most call centers you can be disciplined for not following the script. Up to and including termination. It's basically about management having as much control as possible over the dumbest, rudest person who works for them. At the expense of all the other employees, and ultimately the customer themselves. Oh, and if the answer to your question is not in the database you will have to wait for the person who is allowed to use their brain to speak with you.
I used to have a phone job. Having to read scripts was never a requirement. As long as we said everything exactly the way they told us to, all was good.
When my resume was still on Monster I would get people calling me reading scripts to convince me I'd just been "chosen" to interview for phone sales jobs. One poor girl couldn't even tell me what the company did or what my job would be, she just kept repeating the same things over and over every time I asked a question.
Okay, confession time... I'm one of the assholes who writes those scripts. After the 3,000th time of, "What if xyz?" You start writing answers. The reason that is necessary, though, is that the people hired for that BDC were not well versed in the service and product they were supporting. They were, usually, fantastic on the phone, though. That's where the rift happens. In most non-metro areas, finding someone great on the phone who can think on their feet and has or can quickly learn the service or product they sell or support, is exceptionally difficult. When you do find them, they expect to be paid well, (shocking, yes?) and most companies utilizing call center settings do not like to pay "non-producing employees" more than the bare minimum. They are mistakenly considered a cost, rather than an asset. Thus, the whole system turns into ctrl+v sadness, where no one gets what they need. Damnit though, that script is really being read verbatim!
@Thumperchick haha, one of my bosses does that to me. When a customer on the phone wants to talk to a manager and doesn't realize that's him, he hands me the phone
@Thumperchick I used to be a CS Supervisor for an ecommerce company. As I had mentioned in the 'overheard at work page', we ran multiple web sites. However, we didn't have dedicated reps for each site, we answered for all of them. Couldn't begin to tell you how many times someone would call on one site looking for a product that we didn't have. Within a minute or two they'd call back on another site's line and end up getting the same rep. There would be that brief moment where you knew you had thoroughly confused them and they were now questioning their own ability to dial a different phone number. We would immediately ask them to hold and let them know we were transferring them to our 'product specialist.' We would then look around for the closest neighbor that wasn't currently on a call and transfer the customer. Once in a while the customer was smart enough to immediately catch on and call us on it.
@Fej One day I got out of the shower and heard a truck noise out front. I ran to the window (it's about head level for me, he couldn't see anything more than my head) and saw a tow truck hooking up my little Ranger to tow it away. I started shouting at him asking what he as doing and to not tow it away. Turns out he was on the wrong street. Right number, wrong street. When I calmed down, I called the company he worked for. I spoke to this guy and asked all sorts of questions, one of them being "don't you knock on the door?" "Don't you check the license plate number?" (I have specialty plates.) Frustrated with his answers, I asked to talk to his supervisor. He was the supervisor. Asshole.
Irk's underbite is starting is starting to bother me more than it should. The guy is only 6 months old, and the dental imprints on his upper lip are aging him prematurely. Will Irk survive another year?
More annoying than this is when you call in, and the message says "Please listen, as our menu options have recently changed". You don't know if your menu option changed, so you have to listen to all of them again. Or maybe they really didn't change them, and they just put that there to re-direct some calls.
@dashcloud This is helpful for someone like me that writes the phone number like this "support 1.555.555.5555 2-4-7-1-3". Letting me know I need to press 2 for English 4 for company 7 for support 1 for paid support and 3 for type.
If i worked as support and only was able to do IM support every time i will open with "statement" Name_Here ready to serve. "quarry" How may i help you today? +10 internet points to anyone who can tell me where i stole some of that from.
What bothers me is websites that have circular logic in their support pages. Like ebay... Support > What are you needing support with? > Here are some canned FAQs > Did that answer your question? No? > What are you needing support with?.... When I try a "contact us" option, I get referred to the same FAQ page. At the bottom of the page "was this helpful?" No, of course it wasn't helpful. If it was, I wouldn't still be clicking through this mess trying to find a means of emailing about my actual issue... It doesn't exist in your FAQs, so stop sending me there!
Along the same lines: "Hi, my name is {insert generic name} and I'll be your server tonight." I typically respond with, "Hi, my name is {insert MY name} and I'll be your eater tonight."
When I was young(er), I waited tables (I've had way too many jobs), but I never introduced myself that way. I always hated how canned it sounded. Not to mention, when someone introduces themselves first and then goes into a long spiel I tend to immediately forget their name. By chatting with the customer first I always developed a rapport, then finished with my name so it was the last thing to stick in their minds. I'd normally joke, "...but feel free to call me Yo or Excuse Me as that's what most customers tend to call me, especially from across the room." Make the customer smile and laugh and you're off to a good start, usually finishing with a good tip.
Long ago I worked the phones for a company that various non-profits hired to renew/upgrade their memberships. Company and also the clients dictated how far we could stray from scripts. There were a few high-dollar clients (opera,aircraft owners, etc.), that did not allow you to "drop levels" of donation-asking. Therefore I had calls that were scripted like this:
"Hello Ms X, this is Y, from Z opera guild. Thanks for donating $250 last year. We're doing great things, can I renew you at the $1000 level this year?"
"Hi Y,...my husband died last month. I wish I could renew but insurance and expenses are questionable and I lost my job as well so I won't be able to right now."
"Oh, I'm so sorry Ms X, well we are doing other great things too, so how would renewing on the phone with me right now at $750 sound?"
I was always amazed when I got in trouble repeatedly for being human and wishing them luck, confirming address, "Sorry to hear, we'll send you the info, any amount helps, but keep us in mind when things look up," etc.
That way the member usually didn't think we were total dicks, but the bosses wanted them to I guess: "Once again you did not drop to the $500 ask!" I didn't last long there.
We eat out a fair bit and have noticed the increasing frequency of wait staff (whom--notwithstanding what I'm about to describe--we generally admire, appreciate and tip well) who use scripted leading questions to try to convince us that our meal, their service and the ambiance are better than they actually are. Instead of, "How is everything?" which, sure, is generic, but at least open, they ask, for instance, "Is everything delicious tonight?" or "Is everything great?" The likelihood is, even on a good night, that not *every*thing is. But what really broke us is the waitress who asked, "Is everything perfect?" And of course she moved on before we could give her any response, let alone the response she deserved. The wife and I spent a good bit of the evening discussing how inane that question is, and vowing that we would answer it honestly the next time.
These folks, confirming Irk's suspicions, display inordinate befuddlement when the answer is, "No, dear, it isn't"-- which is odd, in that that would seem to be the answer that customers would give more often, if they're at all honest and discerning.
And, just to be clear, I think that greatness and perfection are awesome and to be pursued, but I'm willing to settle for "good" and even, let's be honest, "tolerable." But indeed, part of the pursuit of excellence ("excellent," another description we're often encouraged to affirm), is the acknowledgement that most things don't meet that standard.
@joelmw there's a steak place we used to go to in seattle. about 10-15 minutes after you get your entree (assuming it was steak), someone would come by to ask "was your steak prepared to your satisfaction tonight?". i always liked that question.
@joelmw Even the low bar of "Are you still working on that?" annoys me. If it's work, I'm done. I occasionally say as much, usually inspiring a dull stare.
@carl669 That's a meaningful exchange of critical information. It doesn't have to be singular and creative to be human. Like, "What would you like?" or even "How are you?" Again, my big gripe with wait staff scripts is the leading questions. Don't try your fucking jedi mind tricks on me, asshole. Which makes me think: maybe the answer is to play head games with people who ask leading questions. That would seem appropriate. "No, everything's not perfect. But tell me, how is everything for you tonight? Is this the job of your dreams? Do you find this work fulfilling? . . ."
@editorkid Alas, I'm the guy who's still "working on it" and they usually want to take it before I'm done. So like @carl669, I actually appreciate the question. My mama taught me to eat every last scrap. That's right, I grew up poor. Plus, yaknow, I really like food, especially animal flesh.
@joelmw I refuse to ever buy anything HP refurbed. I bought a laptop from Woot that was refurbed, and it arrived with a cd-rom drive that would not open. I called up HP support. Turns out HP support for a refurb is designed to get you to say that the problem is "physical damage" at which point they refuse to talk to you ever again about the issue. "Physical damage" is not covered by HP refurb warranty.
@SIMBM It took me a second, but I see the connection. Yes. Assholes. I've had those conversations before--not with HP per se, but other assholes trying to get me to say the thing that allows them to write me off.
@joelmw I get what you're saying. But a good server can tell whether you're done (even if you're not using the Universal Flatware Placement Code). A better server doesn't clear the plates until both or all parties are done. And I hate the phrase "working on that," even apart from its true meaning, "I can't tell if you're done or not" or "Are you still eating?" or "We need the plate, so stop flapping your lips." If eating their food is "work," they should rethink their business.
@editorkid@joelmw Having been a server I have noticed some people get really irritated with a plate in front of them if they are done eating. I have no idea how a plate of food immediately goes from "completely fine until I was full" to "this is the most disgusting thing I have ever seen please get it away from me"
@joelmw You had your time away specifically planned around the recent nominations for this month's goat, didn't you? Bet you figured December would be the 'cyber goat month from hell' and therefore you're aiming for an easier burden. Say, February... (But I'm glad you're back too.)
@Cinoclav Honestly, I forgot about it completely for several days. Which I think was best for everyone. :-) And you're on my shortlist too--the good kind (though, given what a horrible person I am, it's debatable whether that's actually good or not).
@joelmw The only one it was good for was @lisaviolet. Without your candidacy it was a clear win, or uh, loss... And I'm honored to be on your short list. While I tend to like everyone here, there are a few (including yourself) that score bonus points.
On the other side of this, when I worked tech support, I'm pretty sure I never answered a question the same way twice. I probably spent way longer on the phone than I should (I did typically amass the most minutes per month, but no one ever complained about that and I got consistently good reviews) and got to know my customers way too well, but we adored each other. And when I wasn't working with a regular, I was tackling some annoyingly intractable or bizarre issue that no one else wanted to deal with.
For huge mega corps, I can see level one being scripted, because, let's be real, a lot of the problems people have are simple and can be dealt with more efficiently that way. And as a relatively savvy user, I can tolerate a few minutes of scripted small talk (beats the elevator music), as long as I get escalated quickly enough. But beyond that, I'm all with Irk on this one.
@nadroj I do the same thing! I also have been involved in some IVR setups and call center management...so I know where it's coming from...I just don't believe the message.
Recently I had a company call me and they had the wrong number, call went something like this.
Me: Hello Them: Calling for Brandon Me: There is no one here by that name. Them: YES there is. I have a form! Me: No there isn't... you have a wrong number. Them: NO YOU ARE WRONG! Me: No you are WRONG... I don't know anyone by that name. Them: Well you need an education and I have some great deals on Blah.. whatever.
What I learned from this. A. I have a person living in my house I don't know. B. Thank god that telemarketer called to educate me!
@jennkaotic Or perhaps they ask for Brandon at every number they call, because if they ask for "homeowner" or "resident" or "the lady of the house" then people hang up. This way, they may hook a few fish who stay on to argue, or decide to listen to the "good deal" Brandon is missing out on. After saying "Sorry, you have the wrong number." I would have hung up the phone.
@c0ldfuse They addressed this at some point. I think they delay the release of youtube listing so that people have to come here to see them when they come out.
Yeah, it's not like a specific calculated delay or anything; I just upload them unlisted so they can debut on Meh, and then I switch them to "public" on Youtube in batches whenever I think of it. Sometimes it happens within minutes of the video going live on Meh. I'll switch this one presently.
@matthew I like that you don't have a script (computer script....) to set these at a certain time and more like "eeeeeeh, I might get to it eventually...." very much more meh
Reverse problem: Occasionally I get calls at work from people asking questions from a script. They keep asking when every time I have patiently explained the solution to the problem. They have an East Indian accent and can be hard to understand, but they say their name is "Brad" or "Tom". They apparently don't hear the keyword they are trying to elicit, so they ask the same question again and again. I have had to hang up more than once - "I have told you how to proceed. I don't have another answer. I'm very sorry, I have to hang up now." Coworkers have all gotten such calls and empathize when they hear someone dealing with one of these script-readers.
Some scripting is helpful for reference, like an FAQ. They shouldn't be used verbatim, seriously. Stop it. Talk like a human being, not a questionnaire.
I agree Irk, I agree.
Well, since Irk is a troll isn't his duty to give CSR's a hard time? Wouldn't a quick and carefree call go against all that Irk (a troll) is supposed to stand for? Before you answer please wait on the line while I get another member of the staff to assist us. click
"Do you mind if I put you on hold for 2 to 3 minutes while I attemt to resolve your issue?"
For the 5th time on a call.
Thank you for taking the time to make a video. We appreciate your concerns as well as your business.
In most call centers you can be disciplined for not following the script. Up to and including termination. It's basically about management having as much control as possible over the dumbest, rudest person who works for them. At the expense of all the other employees, and ultimately the customer themselves. Oh, and if the answer to your question is not in the database you will have to wait for the person who is allowed to use their brain to speak with you.
I used to have a phone job. Having to read scripts was never a requirement. As long as we said everything exactly the way they told us to, all was good.
I guess they were in denial
Just talking about scripted answers sets my teeth on edge.
When my resume was still on Monster I would get people calling me reading scripts to convince me I'd just been "chosen" to interview for phone sales jobs. One poor girl couldn't even tell me what the company did or what my job would be, she just kept repeating the same things over and over every time I asked a question.
Okay, confession time... I'm one of the assholes who writes those scripts. After the 3,000th time of, "What if xyz?" You start writing answers. The reason that is necessary, though, is that the people hired for that BDC were not well versed in the service and product they were supporting. They were, usually, fantastic on the phone, though. That's where the rift happens.
In most non-metro areas, finding someone great on the phone who can think on their feet and has or can quickly learn the service or product they sell or support, is exceptionally difficult. When you do find them, they expect to be paid well, (shocking, yes?) and most companies utilizing call center settings do not like to pay "non-producing employees" more than the bare minimum. They are mistakenly considered a cost, rather than an asset. Thus, the whole system turns into ctrl+v sadness, where no one gets what they need. Damnit though, that script is really being read verbatim!
Can I speak to a supervisor?
@Fej Sure, if by supervisor you mean that they transferred you to another same level CSR...
@Thumperchick haha, one of my bosses does that to me. When a customer on the phone wants to talk to a manager and doesn't realize that's him, he hands me the phone
@Kleineleh I wish people realized how often that happens.
@Thumperchick I used to be a CS Supervisor for an ecommerce company. As I had mentioned in the 'overheard at work page', we ran multiple web sites. However, we didn't have dedicated reps for each site, we answered for all of them. Couldn't begin to tell you how many times someone would call on one site looking for a product that we didn't have. Within a minute or two they'd call back on another site's line and end up getting the same rep. There would be that brief moment where you knew you had thoroughly confused them and they were now questioning their own ability to dial a different phone number. We would immediately ask them to hold and let them know we were transferring them to our 'product specialist.' We would then look around for the closest neighbor that wasn't currently on a call and transfer the customer. Once in a while the customer was smart enough to immediately catch on and call us on it.
@Fej One day I got out of the shower and heard a truck noise out front. I ran to the window (it's about head level for me, he couldn't see anything more than my head) and saw a tow truck hooking up my little Ranger to tow it away. I started shouting at him asking what he as doing and to not tow it away. Turns out he was on the wrong street. Right number, wrong street. When I calmed down, I called the company he worked for. I spoke to this guy and asked all sorts of questions, one of them being "don't you knock on the door?" "Don't you check the license plate number?" (I have specialty plates.) Frustrated with his answers, I asked to talk to his supervisor. He was the supervisor. Asshole.
"Maybe It Bothers Me More Than It Should"..
No, I wouldn't say that's the case in relation to the 55 million or so out there who agrees with you.
Irk's underbite is starting is starting to bother me more than it should. The guy is only 6 months old, and the dental imprints on his upper lip are aging him prematurely. Will Irk survive another year?
@belowi Ha. I was just noticing that bite mark myself.
More annoying than this is when you call in, and the message says "Please listen, as our menu options have recently changed". You don't know if your menu option changed, so you have to listen to all of them again. Or maybe they really didn't change them, and they just put that there to re-direct some calls.
@dashcloud This is helpful for someone like me that writes the phone number like this "support 1.555.555.5555 2-4-7-1-3". Letting me know I need to press 2 for English 4 for company 7 for support 1 for paid support and 3 for type.
Between MIBMMTIS and Ask Irk, it's just ridiculous how much wisdom Irk demonstrates. Smartest damn troll in history.
If i worked as support and only was able to do IM support every time i will open with "statement" Name_Here ready to serve. "quarry" How may i help you today? +10 internet points to anyone who can tell me where i stole some of that from.
What bothers me is websites that have circular logic in their support pages. Like ebay... Support > What are you needing support with? > Here are some canned FAQs > Did that answer your question? No? > What are you needing support with?.... When I try a "contact us" option, I get referred to the same FAQ page. At the bottom of the page "was this helpful?" No, of course it wasn't helpful. If it was, I wouldn't still be clicking through this mess trying to find a means of emailing about my actual issue... It doesn't exist in your FAQs, so stop sending me there!
Along the same lines: "Hi, my name is {insert generic name} and I'll be your server tonight." I typically respond with, "Hi, my name is {insert MY name} and I'll be your eater tonight."
When I was young(er), I waited tables (I've had way too many jobs), but I never introduced myself that way. I always hated how canned it sounded. Not to mention, when someone introduces themselves first and then goes into a long spiel I tend to immediately forget their name. By chatting with the customer first I always developed a rapport, then finished with my name so it was the last thing to stick in their minds. I'd normally joke, "...but feel free to call me Yo or Excuse Me as that's what most customers tend to call me, especially from across the room." Make the customer smile and laugh and you're off to a good start, usually finishing with a good tip.
Long ago I worked the phones for a company that various non-profits hired to renew/upgrade their memberships. Company and also the clients dictated how far we could stray from scripts. There were a few high-dollar clients (opera,aircraft owners, etc.), that did not allow you to "drop levels" of donation-asking. Therefore I had calls that were scripted like this:
"Hello Ms X, this is Y, from Z opera guild. Thanks for donating $250 last year. We're doing great things, can I renew you at the $1000 level this year?"
"Hi Y,...my husband died last month. I wish I could renew but insurance and expenses are questionable and I lost my job as well so I won't be able to right now."
"Oh, I'm so sorry Ms X, well we are doing other great things too, so how would renewing on the phone with me right now at $750 sound?"
I was always amazed when I got in trouble repeatedly for being human and wishing them luck, confirming address, "Sorry to hear, we'll send you the info, any amount helps, but keep us in mind when things look up," etc.
That way the member usually didn't think we were total dicks, but the bosses wanted them to I guess: "Once again you did not drop to the $500 ask!" I didn't last long there.
We eat out a fair bit and have noticed the increasing frequency of wait staff (whom--notwithstanding what I'm about to describe--we generally admire, appreciate and tip well) who use scripted leading questions to try to convince us that our meal, their service and the ambiance are better than they actually are. Instead of, "How is everything?" which, sure, is generic, but at least open, they ask, for instance, "Is everything delicious tonight?" or "Is everything great?" The likelihood is, even on a good night, that not *every*thing is. But what really broke us is the waitress who asked, "Is everything perfect?" And of course she moved on before we could give her any response, let alone the response she deserved. The wife and I spent a good bit of the evening discussing how inane that question is, and vowing that we would answer it honestly the next time.
These folks, confirming Irk's suspicions, display inordinate befuddlement when the answer is, "No, dear, it isn't"-- which is odd, in that that would seem to be the answer that customers would give more often, if they're at all honest and discerning.
And, just to be clear, I think that greatness and perfection are awesome and to be pursued, but I'm willing to settle for "good" and even, let's be honest, "tolerable." But indeed, part of the pursuit of excellence ("excellent," another description we're often encouraged to affirm), is the acknowledgement that most things don't meet that standard.
@joelmw there's a steak place we used to go to in seattle. about 10-15 minutes after you get your entree (assuming it was steak), someone would come by to ask "was your steak prepared to your satisfaction tonight?". i always liked that question.
@joelmw Even the low bar of "Are you still working on that?" annoys me. If it's work, I'm done. I occasionally say as much, usually inspiring a dull stare.
@carl669 That's a meaningful exchange of critical information. It doesn't have to be singular and creative to be human. Like, "What would you like?" or even "How are you?" Again, my big gripe with wait staff scripts is the leading questions. Don't try your fucking jedi mind tricks on me, asshole. Which makes me think: maybe the answer is to play head games with people who ask leading questions. That would seem appropriate. "No, everything's not perfect. But tell me, how is everything for you tonight? Is this the job of your dreams? Do you find this work fulfilling? . . ."
@editorkid Alas, I'm the guy who's still "working on it" and they usually want to take it before I'm done. So like @carl669, I actually appreciate the question. My mama taught me to eat every last scrap. That's right, I grew up poor. Plus, yaknow, I really like food, especially animal flesh.
@joelmw I refuse to ever buy anything HP refurbed. I bought a laptop from Woot that was refurbed, and it arrived with a cd-rom drive that would not open. I called up HP support. Turns out HP support for a refurb is designed to get you to say that the problem is "physical damage" at which point they refuse to talk to you ever again about the issue. "Physical damage" is not covered by HP refurb warranty.
@SIMBM It took me a second, but I see the connection. Yes. Assholes. I've had those conversations before--not with HP per se, but other assholes trying to get me to say the thing that allows them to write me off.
@joelmw I get what you're saying. But a good server can tell whether you're done (even if you're not using the Universal Flatware Placement Code). A better server doesn't clear the plates until both or all parties are done. And I hate the phrase "working on that," even apart from its true meaning, "I can't tell if you're done or not" or "Are you still eating?" or "We need the plate, so stop flapping your lips." If eating their food is "work," they should rethink their business.
@editorkid @joelmw Having been a server I have noticed some people get really irritated with a plate in front of them if they are done eating. I have no idea how a plate of food immediately goes from "completely fine until I was full" to "this is the most disgusting thing I have ever seen please get it away from me"
@joelmw I've always thought a much better question would be: "Would you order tihs again?"
@chellemonkey What can i say... IBMMTIS
@joelmw @editorkid I think this bothers you both more than it should.
@JonT
@JonT I can handle it to a degree. The tipping point, as I said, is when the wait stuff push me to declare that my experience is "perfect."
@joelmw Glad you're back.
@editorkid Aw, thanks. Good to "see" you too.
@joelmw You had your time away specifically planned around the recent nominations for this month's goat, didn't you? Bet you figured December would be the 'cyber goat month from hell' and therefore you're aiming for an easier burden. Say, February... (But I'm glad you're back too.)
@Cinoclav Honestly, I forgot about it completely for several days. Which I think was best for everyone. :-) And you're on my shortlist too--the good kind (though, given what a horrible person I am, it's debatable whether that's actually good or not).
@joelmw The only one it was good for was @lisaviolet. Without your candidacy it was a clear win, or uh, loss... And I'm honored to be on your short list. While I tend to like everyone here, there are a few (including yourself) that score bonus points.
@Cinoclav "good for lisaviolet"?
@lisaviolet I think we were due for some eye rolling. I approve.
On the other side of this, when I worked tech support, I'm pretty sure I never answered a question the same way twice. I probably spent way longer on the phone than I should (I did typically amass the most minutes per month, but no one ever complained about that and I got consistently good reviews) and got to know my customers way too well, but we adored each other. And when I wasn't working with a regular, I was tackling some annoyingly intractable or bizarre issue that no one else wanted to deal with.
For huge mega corps, I can see level one being scripted, because, let's be real, a lot of the problems people have are simple and can be dealt with more efficiently that way. And as a relatively savvy user, I can tolerate a few minutes of scripted small talk (beats the elevator music), as long as I get escalated quickly enough. But beyond that, I'm all with Irk on this one.
"Your call is important to us...."
Has to be my least favorite. I am sure it is important but not as important as squeezing every last cent out of their support staffing budget.
@tightwad I usually say "...but not important enough to answer" in response, but so far no Easter Egg from the IVR.
But,@tightwad ~= "squeezing every last cent out" ?
@nadroj I do the same thing! I also have been involved in some IVR setups and call center management...so I know where it's coming from...I just don't believe the message.
Recently I had a company call me and they had the wrong number, call went something like this.
Me: Hello
Them: Calling for Brandon
Me: There is no one here by that name.
Them: YES there is. I have a form!
Me: No there isn't... you have a wrong number.
Them: NO YOU ARE WRONG!
Me: No you are WRONG... I don't know anyone by that name.
Them: Well you need an education and I have some great deals on Blah.. whatever.
What I learned from this. A. I have a person living in my house I don't know. B. Thank god that telemarketer called to educate me!
@jennkaotic Or perhaps they ask for Brandon at every number they call, because if they ask for "homeowner" or "resident" or "the lady of the house" then people hang up. This way, they may hook a few fish who stay on to argue, or decide to listen to the "good deal" Brandon is missing out on. After saying "Sorry, you have the wrong number." I would have hung up the phone.
@jennkaotic Sounds like you missed some great deals on Blah, Brandon.
Is there a reason this video is unlisted? I think someone made a meh-stake when uploading.
@c0ldfuse They addressed this at some point. I think they delay the release of youtube listing so that people have to come here to see them when they come out.
Yeah, it's not like a specific calculated delay or anything; I just upload them unlisted so they can debut on Meh, and then I switch them to "public" on Youtube in batches whenever I think of it. Sometimes it happens within minutes of the video going live on Meh. I'll switch this one presently.
@matthew I like that you don't have a script (computer script....) to set these at a certain time and more like "eeeeeeh, I might get to it eventually...." very much more meh
Reverse problem: Occasionally I get calls at work from people asking questions from a script. They keep asking when every time I have patiently explained the solution to the problem. They have an East Indian accent and can be hard to understand, but they say their name is "Brad" or "Tom". They apparently don't hear the keyword they are trying to elicit, so they ask the same question again and again. I have had to hang up more than once - "I have told you how to proceed. I don't have another answer. I'm very sorry, I have to hang up now." Coworkers have all gotten such calls and empathize when they hear someone dealing with one of these script-readers.