I have had the “old” system for several years and moved it to our new house last year when we moved. It works well with few issues and customer service is good. The central alarm company is good and the monthly plan is only $15 a month with no contracts. I recommend it. I have not investigated the new system much and so far see no reason to change. (No, I am not employed or paid by them).
I can’t speak for the old system, but I recently bought and installed the new one at work. This was after months of frustration with the Lowe’s Iris system.
This is BY FAR the easiest system I have ever setup. It’s also the most reliable. It legitimately always works as intended and the accessories have a super long range on them. My door sensors are working well in 5000 sq feet of building, and that includes working through thick fire walls.
Lastly, the equipment itself feels very high quality and well thoughtout. Door sensors come with tape, but they’re also magnetic. The keypad lights up when you touch it. Sensors are a piece of cake to connect to the system. All in all, they seem to have put a lot of thought into it.
My only complaint is that I have two cameras, and they don’t record to the cloud. They’re really only for live feeds.
I do recommend the monthly membership, but it’s a small price considering how stable this system is. I absolutely love it.
Still waiting for the camera hidden in a clock or whatever nanny cam style. Too bad the new system doesn’t come with a camera. I want to SEE who is breaking in. Especially if I can’t find another job soon enough and end up back in hud housing. It is someone with a key there.
If any of you have an old security system and want to convert it to something that works with SmartThings or Home Assistant, I highly recommend checking out Konnected - https://konnected.io/. I replaced my old system with this (and Amazon Fire tablets as touchpads) and love it.