This is a tricky one. We see customer support emails about this fairly frequently and after a lot of research into what’s going on, I can tell you with confidence that we have no idea.
Our best guess is that there is some underlying code in the mailer daemon that exists to determine marketing effectiveness and in the case of failure it sidelines all future communication. That is to say, if you get those emails and never click on them to reach the site, then the analytics don’t register that you are actively reading them. If you’re not reading, they might be going to an abandoned email, so the system could save bandwidth by not sending them to that address any longer.
Again, that’s all a guess. But we have found that folks can go through the last 4-5 emails they did receive and click the links to be taken to the site and it will often jumpstart the daemon and they will start getting them again within a few days of doing that each day.
Other things we’ve been known to recommend would be unsubscribing for a week and then going back into your settings and subscribing again. This has shown limited success.
We can see if an account is subscribed to our marketing emails or not (with flags for each site and different daily/weekly emails) and in about 99% of the case we see this, just like yours, it’s clear that the customer is still subscribed.
To be clear, we don’t have granular control so we can’t turn it on and off for one person. Opting in or out of subscriptions is in your hands.
I will forward you then the spam I am currently getting telling me about east european women and what they can do for you. Your eye might behold the beauty.
@earlyre@Turken I found how to tell Gmail not to mark them as spam. Go to Help and enter “Mark or unmark Spam in Gmail” in the search box to see the instructions for computer, Android, or iWhatever.
just like all of the above the daily emails started landing in my spam folder last week-ish. I went and moved them all back to regular inbox and clicked the links which returned me to the regular scheduled programming. Good luck meli! Hope you can see the slack channel updates again soon
As @ExtraMedium posted, it looks like there’s a known issue with Gmail. They’re apparently working on a fix but with no eta. In the meantime, as discussed, we could really use anyone marking their emails Not Spam, as mentioned above, as it will hopefully send a signal to Gmail to stop doing that for more people.
At Gmail, go to the Spam folder. This may be on its own, or you may have to click More to see it.
Find a Meh email: In the Spam folder, search for “Meh” to find one of our emails
Click into the email to view it, and look for a “Why is this message in spam?” header at the top.
Click the “Report not spam” button, which will move the email out of your Spam folder and into your Inbox, tell Gmail you want future Meh emails from us in your Inbox, and hopefully send the signal that other people probably want Meh emails in their inbox.
@dave@ExtraMedium I’m curious how this relates to the earlier statement about the mailer daemon/marketing/analytics and emails not being SENT?
Google/email providers getting weird on filtering isn’t it not being sent, it’s just check your junk/spam folder if you’re missing an email… Kinda standard first thing to check.
Two separate issues or? I’m not going to lie I was hoping there was going to be some sort of secret summoning of the great and powerful @shawn and a delicious OHSHIT report would manifest.
@unksol Our observations of email interaction improving delivery may be entirely a case where Gmail recognizes your interaction with the email as, “may not spam if they actually read and click it.” As stated in my initial reply, I don’t actually know the computer science behind our various mailers. I’m a hardware engineer, not software.
That this recent lack of delivery spans multiple mailers is a pretty good indication that it’s not something that would necessitate us summoning a daemon slayer, but more something on the receiving end. This was further verified by Google with their recent clarification on the bug.
@ExtraMedium right but my first response to “where did my email go?” Would be to check that nothing has changed on the sending side. Then ask them to check their spam/filtering.
The way I read the initial was something decided to stop sending due to lack of engagement? Maybe that’s just how I read it. Then the Google/spam filter issue.
Literally this week on a corporate client thing got asked why they stopped “receiving” the twice daily automated emails that have not changed in a year and a half and is being sent. Destination filtering…
@unksol No, you’re correct and my first response was based on what popped into my brain, “Oh, I’ve seen this before, and here’s what we tell people to try.” Of course, that’s generally started with “Have you checked to see if they’re going to spam?” to which they replay, “Yes, duh.” I was skipping that step which I clearly should not have done. It’s not often the spam thing since most people have been getting them for months or even years when it happens and if it was a spam thing it should have kicked in ages ago. Not always the case though.
Sorry for starting off with a confusing and convoluted non-solution. Start simple, and go from there.
@ExtraMedium I wasn’t actually complaining I was just curious. Sounded like it might be interesting. Technically. Cause I enjoy that.
Google being Google and screwing up the filter… Eh. I hope people do glance at their trash in general cause that’s a thing that can happen in general. With any email provider.
Anyway, thank you. The transparency is always appreciated.
(I sometimes hate the tech support script too. But. I try and play along with all the steps I’ve already done/listen for anything new/I forgot. Just to get to someone.
/image xkcd shibboleet
)
I used to get an email every day and it would remind me to take a look at the deal of the day. They stopped coming.
This is a tricky one. We see customer support emails about this fairly frequently and after a lot of research into what’s going on, I can tell you with confidence that we have no idea.
Our best guess is that there is some underlying code in the mailer daemon that exists to determine marketing effectiveness and in the case of failure it sidelines all future communication. That is to say, if you get those emails and never click on them to reach the site, then the analytics don’t register that you are actively reading them. If you’re not reading, they might be going to an abandoned email, so the system could save bandwidth by not sending them to that address any longer.
Again, that’s all a guess. But we have found that folks can go through the last 4-5 emails they did receive and click the links to be taken to the site and it will often jumpstart the daemon and they will start getting them again within a few days of doing that each day.
Other things we’ve been known to recommend would be unsubscribing for a week and then going back into your settings and subscribing again. This has shown limited success.
We can see if an account is subscribed to our marketing emails or not (with flags for each site and different daily/weekly emails) and in about 99% of the case we see this, just like yours, it’s clear that the customer is still subscribed.
To be clear, we don’t have granular control so we can’t turn it on and off for one person. Opting in or out of subscriptions is in your hands.
@ExtraMedium tl;dr
@Yoda_Daenerys TL:DR - Maybe try clicky-clicky with the ones you still have.
@ExtraMedium @Yoda_Daenerys
Maybe something else is going on
@ExtraMedium I still get the emails but almost never click them. Maybe I am exceptional
@ExtraMedium i was actually summing up what you said as
, i don’t know.
because I thought your post was funny.
@ExtraMedium @Yoda_Daenerys Gremlins.
@ExtraMedium I keep a tab open to meh so though I used to read the emails, I never clicked them.
I’m not getting them anymore either.
I’ve not gotten one for days…
@ksp079 Just found it in my spam folder…hopefully fixed now.
I still get them, but Gmail (all hail the mighty Google Overlords) has decided that they are spam…
@earlyre same here
@earlyre @Turken Spam, like beauty, is in the eye of the beholder…
@earlyre @phendrick @Turken
I will forward you then the spam I am currently getting telling me about east european women and what they can do for you. Your eye might behold the beauty.
@earlyre Have you gone into the mail settings and set it as “Do not mark as spam”? It’s in one of the tabs, maybe the one about filters.
@earlyre @Turken I found how to tell Gmail not to mark them as spam. Go to Help and enter “Mark or unmark Spam in Gmail” in the search box to see the instructions for computer, Android, or iWhatever.
i still get them, but my financial advisor says it is better if i don’t read them. i could forward mine?
Glad to find this thread- mine daily email has gone AWOL as well!
Mine have been fine for years, then started going into my Gmail spam folder about 2 weeks ago. Suggest you look there, or your “trash” folder.
@jimeezlady
Idle question:
Does Gmail filter Google Ads for spam?
@phendrick I believe those would be called marketing…
@phendrick No, but that doesn’t stop me from marking them as such.
Anything to annoy our AI overlords.
just like all of the above the daily emails started landing in my spam folder last week-ish. I went and moved them all back to regular inbox and clicked the links which returned me to the regular scheduled programming. Good luck meli! Hope you can see the slack channel updates again soon
Hey guys. I’m bringing this back to visibility (Meh-rathons hide everything) because we found some new info.
Seems like a glitch in Gmail may be responsible.
As @ExtraMedium posted, it looks like there’s a known issue with Gmail. They’re apparently working on a fix but with no eta. In the meantime, as discussed, we could really use anyone marking their emails Not Spam, as mentioned above, as it will hopefully send a signal to Gmail to stop doing that for more people.
In the off chance that you’re still getting forum notification emails, and until we get a fancy “notify everyone in this thread” feature, I’ll just @ you all:
@melimacg @Yoda_Daenerys @Cerridwyn @speediedelivery @duodec @Dstraktd @ksp079 @earlyre @Turken @phendrick @Kidsandliz @lisagd @BrendaJ @jimeezlady @sagergen
Sorry about that! Hopefully this gets fixed soon.
@dave @ExtraMedium I’m curious how this relates to the earlier statement about the mailer daemon/marketing/analytics and emails not being SENT?
Google/email providers getting weird on filtering isn’t it not being sent, it’s just check your junk/spam folder if you’re missing an email… Kinda standard first thing to check.
Two separate issues or? I’m not going to lie I was hoping there was going to be some sort of secret summoning of the great and powerful @shawn and a delicious OHSHIT report would manifest.
@unksol Our observations of email interaction improving delivery may be entirely a case where Gmail recognizes your interaction with the email as, “may not spam if they actually read and click it.” As stated in my initial reply, I don’t actually know the computer science behind our various mailers. I’m a hardware engineer, not software.
That this recent lack of delivery spans multiple mailers is a pretty good indication that it’s not something that would necessitate us summoning a daemon slayer, but more something on the receiving end. This was further verified by Google with their recent clarification on the bug.
@ExtraMedium right but my first response to “where did my email go?” Would be to check that nothing has changed on the sending side. Then ask them to check their spam/filtering.
The way I read the initial was something decided to stop sending due to lack of engagement? Maybe that’s just how I read it. Then the Google/spam filter issue.
Literally this week on a corporate client thing got asked why they stopped “receiving” the twice daily automated emails that have not changed in a year and a half and is being sent. Destination filtering…
@unksol No, you’re correct and my first response was based on what popped into my brain, “Oh, I’ve seen this before, and here’s what we tell people to try.” Of course, that’s generally started with “Have you checked to see if they’re going to spam?” to which they replay, “Yes, duh.” I was skipping that step which I clearly should not have done. It’s not often the spam thing since most people have been getting them for months or even years when it happens and if it was a spam thing it should have kicked in ages ago. Not always the case though.
Sorry for starting off with a confusing and convoluted non-solution. Start simple, and go from there.
@ExtraMedium I wasn’t actually complaining I was just curious. Sounded like it might be interesting. Technically. Cause I enjoy that.
Google being Google and screwing up the filter… Eh. I hope people do glance at their trash in general cause that’s a thing that can happen in general. With any email provider.
Anyway, thank you. The transparency is always appreciated.
(I sometimes hate the tech support script too. But. I try and play along with all the steps I’ve already done/listen for anything new/I forgot. Just to get to someone.
/image xkcd shibboleet
)
@dave People can also set a filter for emails from Meh to never be marked as spam.
These instructions are for computers. I haven’t tried it on my Android and I don’t have an iPhone.