To tip or not to tip, THAT is the question

tinamarie1974 went on a bit of a rant said

So I wanted to request some unbiased feedback and figured this group would be a great place to start.

So last month I signed up for a Shipt membership and used it a few times for deliveries from Target. No issues, easy squeezy!

Today around 2 I decided to place a quick grocery order. It was 15 items total all from the grocery section of the store. They offered a delivery window of 4-5, which was perfect because I was ordering to get items to make meatloaf dinner.

At 4ish I received a text that my shopper had just arrived at Target and wanted to know if I wanted anything extra. Nope, just what was ordered.

At about 520 I received a second text that they were out of a cheese I wanted. I texted back that they shouldn’t substitute, just omit it from my order. Inwas really suprised they were still at the store since my order was so small and all concentrated in the same area.

It is now 6:10 and my order is still not here. She did finally check out, but no idea where she is and we are a full hour plus outside the delivery window and no idea why.

So now the question, what is the socially acceptable response? Does one tip when a delivery is over an hour late with no explanation? Anyone?