Phillips Hue Hub

cf1 thought this was worth mentioning said Tue, Aug 28th 2018 at 10:49am ET

Has anyone else had their hub fail? Mine seems to have completely stopped working. The router can still see it as a device (I think) but the app no longer recognizes it and a reset did not affect it. I am pretty sure this occurred after a power outage so I’m thinking it was affected by a power surge or something. I’ve unplugged the hub and the router and am trying to decide whether I want to buy a new hub or just use the bulbs manually.

6 comments, 1 reply
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Targaryen said Tue, Aug 28th 2018 at 11:07am ET:

You know where you can stick your question!? In an email to CS. That way we can try to help.

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cf1 said Tue, Aug 28th 2018 at 11:26am ET:

I am pretty sure there is no longer a warranty for it. I guess I was just wondering if mine was especially fragile.
Thanks!

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lichme said Tue, Aug 28th 2018 at 12:23pm ET:

What do the lights on your hub do after you power it on? Have you tried using a different ethernet cable, or a different port on your router? Cleared the cache from the app you are using?

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cf1 said Tue, Aug 28th 2018 at 2:23pm ET:

The lights are the solid for the leftmost two and blinking for the rightmost one. I don’t know that I have a different ethernet cable but I’ll look around. I’ll have to check the router ports.

I actually went down to the pool (where the free wireless lives) and downloaded three different apps. None of them seem to see the hub.

I’ll plug everything back in tonight and try different configurations of cable/port. I’ll admit I didn’t even try that before.

Thanks for the suggestions

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- @cf1 If the third light is blinking it means you should have internal access, but not world access. This could be because of a DHCP setting (app or router), or firewall configuration in your router.
  
  If you navigate to the local IP of your bridge/hub, do you get to the webpage for the Hue?
  
  One last thing. Make sure when looking for your bridge via an app, your phone is on the same network as your bridge and not on your cell data or another network. It’s how communication is done during setup.
  
  lichme said Tue, Aug 28th 2018 at 3:07pm ET
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cf1 said Tue, Aug 28th 2018 at 3:30pm ET:

I"ll have to try navigating to the local IP. I can’t remember if I tried that, although I think I did.

My iPod doesn’t have any other network access so it should be good on that account.

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cf1 said Mon, Sep 3rd 2018 at 10:00am ET:

It turns out it was the ipod. Something had changed which caused it to not see most networks. I did a network reset this morning prior to heading up to the apple store and suddenly I all kinds of networks showed up again.

Thanks for the suggestions - that was what was needed to get me in the right direction

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