MIT: consumers with bad taste, harbingers of failure, potential to change management practice
6https://news.mit.edu/2015/harbinger-failure-consumers-unpopular-products-1223
“Who exactly buys these things, anyway?”
“Now a published study co-authored by two MIT professors answers that question (…) provide a new window into consumer behavior.”
-The study itself draws upon two large data sets from a large chain of convenience stores that reaches across the U.S.
-They defined a failed product as one pulled from stores less than three years after its introduction; only about 40 percent of the new products survived that long.
-“People who are more willing to take a risk on an unusual product are more willing to take a risk in multiple categories.”
The paper detailing the study’s results is published in the Journal of Marketing Research. The co-authors are Simester, who is the Nanyang Technological University Professor of Marketing at the MIT Sloan School of Management; Tucker, the Sloan Distinguished Professor of Management at MIT Sloan; Eric Anderson, a professor of marketing at Northwestern University’s Kellogg School of Management; and Song Lin, an assistant professor at Hong Kong University of Science and Technology’s business school.
- 9 comments, 19 replies
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The rarified consumer they talk about sound like the typical Meh/Woot shopper.
@pakopako
Or something like that.
It’s me. Hi, I’m the harbinger.
@ExtraMedium
My, what lovely plumage you have to boot!
@chienfou @ExtraMedium
@chienfou @ExtraMedium @macromeh
He’s just pining for the fjords!
@ExtraMedium
/image harbinger
It seems like marketing teams should just hire a lot of those people as product testers, though it might be best not to tell them why they were chosen.
Hmm.
Are these customers really just “willing to take a risk” or are they just the not-mainstream people that want something a little different out of life?
I’m wondering if maybe these “failed” products are just deviated a little too far from “normal” (and/or “boring”), so the general public doesn’t bother adopting them. I think the group of people they identified are just more interested in less-boring stuff.
That’s my interpretation.
Bonus: I think it would be interesting if they also analyzed how many of those people bought lottery tickets or other things, compared to the “normal people” group. How many regularly buy fountain drinks? Or stale hotdogs off those rotisserie things?
However,
My statistics training tells me the dataset is not very large, and I’m suspicious of their data processing. But more importantly right now, it’s a convenience store, which is not a regular grocery store nor any other kind of store. That already restricts the population their results could apply to.
Conclusion
They might have found something interesting or useful for their store (and maybe other convenience stores), but it doesn’t [necessarily] apply to all stores and products in general.
That’s my statistician opinion.
Disclaimer: I am not a professional statistician, just a graduated math major.
@xobzoo
THIS! Absolutely this!!!
I’ve said for years that they should hire me to test stuff because if I like it, it usually disappears. But it’s things like Ben & Jerry’s marzipan ice cream, or Talenti’s Key Lime Pie gelato - stuff that’s not the usual mainstream kind of flavors or styles, etc. Meanwhile every brand has some version of (boring) cookies&cream ice cream.
@Kyeh that gelato was awesome!
FOOLS! TOOLS! JEWELS! AWESOME!
@djslack Wasn’t it!?
@xobzoo
/image and now for something completely different
I am also a harbinger of failure. I bought the coffee Coke, and probably everything else listed in the paper. I’m not sure about the watermelon Oreos, but I definitely looked at them. I think they were across the line even for me.
I love to buy weird shit, especially food and drink. When I then love it and can’t get it anymore, it breaks my heart.
I am still reeling from the loss of Penn Jillette’s Magic Swirtle. It lives on in my heart as the best storebought ice cream ever. And that’s been what, over a decade now?
@djslack Maybe I’m glad I never got to try Magic Swirtle. I’d probably be pining too.
I’m just over here hoping PepsiCo never takes away my Nitro Pepsi. I haven’t found a soda I like that much in forever!
@PooltoyWolf I’m not a soft drink person at all but would actually like to try one of those. Readily available?
@pmarin I buy them at Walmart and Wawa, and they’re sometimes available at Publix. Not sure where you’re located, but I’d assume many large convenience store chains would carry it. (In my experience, the smaller gas stations and non-chain places don’t stock it.)
I love it because you get the taste of Pepsi without the strong ‘bite’ of carbonation. The nitrogen gives it a ‘softer’ taste. A lot of people who tried it and didn’t like it compared it to flat soda, which I suppose is fair, though that’s exactly why I love it. The taste is just smoother, for lack of a better way to describe it. (You’ll want to drink it a bit faster than a regular carbonated soda once you open the can though, since the nitrogen leaves the soda faster than carbon dioxide does.)
@pmarin @PooltoyWolf after decades of Mountain Dew (LiveWire - orange - was the best) I hadn’t tried any sodas for a few years. Making my own iced tea was better, cheaper, and, most importantly, less plastic. But yesterday I found myself at a WallyWorld checkout and saw…wait for it…Ruby Red Squirt.
I had always loved the grapefruitiness () of “Li’l Squirt” and “Wink” growing up so I HAD to try it. Much to my dismay it was EXCELLENT! A touch of grapefruit with strawberries? Fortunately I don’t frequent Wally or convenience stores very much; plus it’s not a “food earworm” if that’s a thing. (FWIW my current food earworm is a cheese I found at ABC liquor store…Sartori Montamore Smoked Cheddar. So. Good.)
@llangley @pmarin @PooltoyWolf
Curses - I try not to drink actual soda pop, just stuff like La Croix - but that sounds really good!
Same- A looong time ago, as a dred-in-the-wool DOS-user, I was enamored of a GUI called Geo-Works, which I used instead of switching to Windows.
You probably already know how that went…
The saga continues with numerous other issues…
@PhysAssist My sympathies. I think I still have some movies on Beta even though the player died decades ago.
Thanks!
We have also drawers full of movies on DVD, but except for a DVD drive in a brand new CPU I have yet to hook up to ANYthing, we have nothing else to play them in.
We also have an off-air antenna and digital receivers for TV ready to go in order to ‘Cut the Cable’’ but because SWMBO is addicted to the whole reality show thing, it/they sit idle.
Best,
PA
@PhysAssist OTA TV is practically nothing but so called “Reality” shows these days. With the actor/writer strike, even more are likely to appear this fall and winter.
@macromeh @PhysAssist I like the sub channels like H&I and Movies! which rerun older shows like Twilight Zone or Star Trek. I just saw the original Flight of the Phoenix (laced with ads for geriatric care) and it felt like a short film despite being an hour longer (technically half an hour) then the 2004 remake. Digging up old stuff is educational and entertaining sometimes (even if it’s at the risk of being creatively bankrupt).
@macromeh Totally in agreement.
I do like Nat Geos Secrets of the Zoo, though that’s about the extent of my tolerance for a reality show.
If I’m watching TV, I prefer science, nature, and/or history shows, but I’m generally more of a movie buff.
We have binged-watched quite a few series, mostly on Prime or Netflix, but my personal tolerance for commercial breaks is very low.
I loved the original “F o t P” with Jimmy Stewart, and hated the remake.
I guess I am pretty eclectic about what content appeals to me, so it all depends what a given channel has available.
I grew up watching the Twilight Zone and Outer Limits, and I’ve seen all the episodes so many times to count, so I don’t really favor them any longer.
Ironically, the opposite is true of some other things like “The 5th Element” or “The Shawshank Redemption”, in that no matter how many times I’ve watched them, if they come on, I can watch them all the way through, and if I see them while I’m surfing channels, I almost always stop on them.