Meh is turning out to be a fraud

@gymbrall “Your experience is not my experience” doesn’t mean that the OP wasn’t wronged. And @dave at least is being real in his reply, but he doesn’t give a good reason on why OP was told the item was shipped when it wasn’t. Maybe the CS person didn’t realize that a tracking number doesn’t mean anything if there’s no info on it, but they should. It takes very little time to look it up and see if there was movement or if the item was picked up or not.

He reached customer support. There’s only one way to get them. You can see that if you read the original post.

@gymbrall 443 orders from Meh in under ten years? Thoughts and prayers.

@dave @jkrlvgn I knew he reached out initially but I meant after the latest events. A lot of times, the order getting cancelled is due to something automated and isn’t tied to the previous conversations. And the forums aren’t necessarily monitored by CS, so I wanted to make sure he got attention about how frustrated he was from someone who could actually help.

@gymbrall I don’t think I’ve placed that many orders ANYWHERE. I can’t process this.

@dave well worded and shit happens. Generally customer service has been good (Like the dirty vacuum incident or the over priced vacuum incident……i buy alot of vacuums from here) but sometimes people make mistakes.

@dave
Thanks for the mini Oh Shit report!

@jkrlvgn Your situation here matches what Dave is describing. This was absolutely looked into before your BBB screenshot. With the information our warehouse provided, we gave you the update that was available. Days later we had more information. Sorry that your shirt order didn’t make it to you, and sorry for the less than perfect interaction.

@ChadP Then I stand by what time said: if you don’t know it has shipped (it hadn’t), then you don’t tell someone it has shipped. I was told twice that it had shipped. You didn’t check to see if it had shipped, you checked for a tracking number (2 different ones!), and instead of taking a moment to check if it had indeed been shipped (by looking up the tracking number), you just went with that info.

You didn’t do your job, and the only person that did was the last interaction, and only because -I- escalated things further. After the first interaction, the second person should have stepped up. Maybe you can take it as a teachable moment and say “oh, shit, maybe we shouldn’t tell people things are shipped unless we know things are shipped!”

Christ. @dave at least seems like he gave a shit.

@ChadP @dave @jkrlvgn the use of because, imho, is inaccurate. i had basically the same t-shirt experience, never sent a BBB screenshot, and got the same retraction of former details, refund, and even a little ‘gift’ of future savings for the trouble.

so, i’m really thinking your screenshot, and the timing of a ‘final’ response were only related by coincidence.

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/giphy hit pause rant button

and, yea, btw, i’m guessing not one person ever has checked on the Meh. BBB rating before, during, or after their Meh. patronage.

@Yoda_Daenerys that’s great that you didn’t have the same experience I did, and that you got a little extra for it. It doesn’t seem like OP did, and I sure didn’t, so…what’s your point?

You can think it’s a coincidence. I disagree. If I had immediately gone for that, perhaps that would be different, but I didn’t. And again, being told that it was shipped when it wasn’t is the kicker for me. You can get a label ready and never ship it. The label doesn’t mean anything. The information wasn’t offered to me after my first inquiry, I was told that the item was shipped, and it wasn’t. I really don’t see the disconnect of how shipping works, but I guess we’re focused on what happens to someone else and not the one who had the issue.

@jkrlvgn I think our experiences were similar, but the thread is getting too long for an old fucker, like me, to keep it straight. I was told warehouse was behind upon inquiring:

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then later that the shirts had shipped, and then later still, that the shirts were not shipped. then my order was canceled.

if I had a point, and I’m not entirely sure I did, or that I can even remember it, it was likely along the lines of don’t worry, be happy. and if any Meh.tizens aren’t happy shopping here, they should withhold their money, that’ll show 'em.

fuckity, fuck, fuck, fuck (in case anyone is still counting)

/image hakuna matata

@OnionSoup …and then put the old lady cage fight on next year’s ad-supported Prime Video unless you want to pay extra for no ads.

@TheStas Same here. I also once had an item arrive broken, and they reimbursed me immediately.

@mythereal I wouldn’t say that it is unique at all. Before they were meh, they woot!. But aside from that, there are many, MANY “deal of the day” websites, many of which also do IRKs, BoCs, (mystery boxes). There are physical stores that do the same thing too (Big Lots, Ollies, etc), where they get overstock/discontinued products and sell them at a lower price than you would find retail.

If the keyword here is “usually”, then they really need to look at the people who aren’t trying very hard to rectify anything. It’s ok to screw up, but don’t blow it off. OP got the same kind of runaround – when he went to check on an order that hadn’t shipped, they said “oh, it shipped today!” and it hadn’t. That is a lie and that is what the issue comes down to. It doesn’t take many interactions from employees that aren’t doing their job to poison the well.

While I understand that they have to give a disclaimer about the refund (because not all banks process things the same way), they still could have checked better instead of saying “this has shipped today!!” and it hadn’t. It’d be better to say that they’re checking on it and will get back with more information than to outright lie. OP likely would have felt better if he would have been told originally that it didn’t ship for whatever reason and that he would see a refund as soon as his bank processes it.

@jkrlvgn There might be a handful of “daily deals” that peddle overstock/returns/etc., but not many. The Ollie’s/Big Lots of the world are a completely different model. Yes, Meh started as Woot! who sold to Amazon, took the money and started a Woot! clone named Meh. Others are copycats, and few are as well-known or have their crap together as well as Meh.

The reason for the “lie” is simple: technology. They rely on technology just as every other company does, especially ones who ship thousands of packages weekly. The OP’s lot was marked “shipped”, which meant that the orders are waiting on the dock for the shipping company to pick them up. Further, complications during shipping also happen occasionally. Do we know what happened here? No, all that has been done is to make assumptions about what Meh did or did not do.

This is not a recurring theme for Meh on a large scale. These are normal logistical problems for companies who ship a lot of freight.

The OP didn’t get the run-around. The banking industry sets their own rules on how fast a refund is issued. That’s not anything Meh has control over. The truth is, though, that it rarely takes that long. Letters are expected to take up to 10 days to be delivered from pick-up from USPS, but unless there is a natural problem such as storms, it usually doesn’t take that long. But it CAN, and sometimes it DOES. Which is why that disclaimer exists.

Meh didn’t ‘blow off’ the OP. They did what they could for them, tried to make it right, and that wasn’t to the OP’s liking. But much of that is beyond Meh’s control and are normal business issues that exist for every company that does mass shipping. It’s worse for Meh, because of the fact that they have exactly one day to get orders in for a particular product then turn around and try to get it shipped out as soon as possible. They sell stuff seven days a week. Shipping picks up 5 or 6 days a week. Plus they ship out replacements of goods either damaged in shipping, damaged in packaging, or defective, which in this business is much higher than most standard channel retailers. They’re selling many items that have higher return rates, are reconditioned, or have manufacturing defects, and do so at remarkably low price as a result. Comparing Meh to Walmart of Amazon is an apples-to-oranges comparison.

So, yeah, if the OP is unhappy here, it’s because they have little understanding of Meh’s business and little patience for errors. It sounds like Meh did everything right in handling this problem.

@mythereal Actually, if you read Dave’s (authoritative) explanation, they jumped the gun on saying “It’s shipped” because their technology said “We have plenty of these and there’s more than enough time to get them out today”, so they generated the labels and populated the tracking numbers into the order records. And then the warehouse stock turned out to be a lot smaller than expected; smaller than the number of labels created. Major oops, and a dropped ball for not being faster with getting the word out. Human error, probably more than one. As Dave said, it sucks.

@mythereal I agree to disagree, but my recent experience is likely what’s making me leant that way. There are others that are not “copycats”, I will agree that most of the others were very poorly done compared to woot. When woot sold to amazon, I was a little sad, but shortly after I found meh and thought “great, same thing, better sentiment!”

As I’ve mentioned in another comment (likely written after yours here), it’s one thing to look and see that there’s a shipping label, but it takes literally seconds to look up the number given to see if it’s shipped out. You might argue that’s outside the scope, but it’s not – giving out information like “it has been shipped” isn’t the same as “it looks like we have a tracking number, it looks like it has been shipped”. When you look up the tracking number, they will tell you if it was picked up or not (within a day). If you look at the tracking and it doesn’t say it’s been picked up and scanned in, you don’t know if it has or not. You don’t tell someone that it was picked up if wasn’t. This is a yes or no situation.

The runaround to me is that they were told it was shipped when he inquired about it, and then turns out it wasn’t. That could have been avoided, very easily, especially by companies that have lots of packages, because that’s what they do – ship. If a large company selling, say, building supplies said “oh, yeah, it’s already on the way!” and then days later said “hey, it’s not on the way, oops!” I can tell you that the person who ordered it would drop them in a hurry.

Meh “blew them off” in the sense that they saw a tracking number, made an assumption, but didn’t check. That’s not making it right. And I sympathize about the 7-10 disclaimer, because that’s not up to them, that’s up to the bank. It might take a day for them to process on their end…but think if they said “hey, it was processed today!” and then it wasn’t! That wouldn’t be acceptable either.

You’re overcomplicating the process, though, and if they’re so disorganized that they can’t keep up with shipping products, then they’d already be under by now. This may be a “new” company, but not really, because most of those hiccups would have been in the Woot days, and they would have been smoothed out by now. DHL picks up Monday-Friday. Meh sells things every day. Each order goes into their system, it is automated to where it will do the placement with DHL, who in turn gives them tracking numbers. Those items are likely stored in lots, so when DHL comes to get them, they go to said lot and pick them up in bulk – there aren’t individuals just grabbing things and tossing them down the line until it gets to the truck.

Replacements are done on an individual basis, but the process is still pretty much the same, and those items go out on whatever the next lot of items are set for shipping. There isn’t a lot of room for human error on this part.

Now there are some times when things get mixed up, sure…but that’s where it comes in that you don’t say “it has shipped today!”, you give the information that you have, that there is a tracking number so it has likely shipped, and you leave it at that.

I’m not saying that OP doesn’t have a low tolerance for errors, but I do too when I am also told that something has shipped and I have to keep pressing to get someone to tell me that it wasn’t shipped after all.

For me, it was 12 business days until I asked about my order (Oct 20-Nov 3). In that time, it should have been shipped. This was for a shirt with the Meh logo on it. It was not, though. I had to get information from three different people, and up until 13th, nobody had actually checked to see if it had shipped or not. Turns out it didn’t ship, for whatever reason. I’m sure other people got theirs. The issue isn’t that it didn’t ship, it’s that it didn’t ship and someone kept saying it had, and that I couldn’t get a refund. I was told:
“Your refund is issued immediately but may take up to 48 hours to process, depending on your bank.”

…which is a better answer than what OP got.

So, again…I agree to disagree, they didn’t do all they could to make it right, and the person (not the company) lied about that order when they said it had been shipped out that day.

@jkrlvgn @mythereal Something else I haven’t seen mentioned (up to this comment, anyway) is that I greatly admire Meh’s part in trying to help keep things out of landfills and into peoples’ hands. A great amount of the stuff they sell would otherwise end up as garbage, and nobody wants to see that. (I hope.)

@jkrlvgn @mythereal @PooltoyWolf But some of what they send us just ends (eg via irks) up in the landfill by us rather than the one they pay to dispose of things in. Other stuff, of course, does not.

@jkrlvgn @Kidsandliz @mythereal It’s the same way I view recycling. Better to recycle something in the hopes it will in fact get recycled, than to just throw it away, knowing for sure it won’t get recycled!

@Kidsandliz @mythereal @PooltoyWolf I hope you’re praising Wish, TEMU, Amazon for the same thing. Lots of their junk should be in a landfill, but people buy it and throw it away.

It’s ok to be a fanboy, but you don’t need to invent reasons to like what you like. “And…and…they give people jobs! And…and…umm…they sell me things for a discounted rate! And…and…and…”

You can go dumpster diving and save things from landfills too. Do your part. Save the planet.

@jkrlvgn @Kidsandliz @mythereal Was this reply in response to me? I’m confused. I dumpster dive all the damn time and shop primarily at thrift stores, so…

Are you implying people shouldn’t be trying to re-home things before landfilling them? That’s a bad look, if so.

@PooltoyWolf no, I’ve literally said "I hope you’re praising Wish, TEMU, Amazon for the same thing. Lots of their junk should be in a landfill, but people buy it and throw it away.

It’s ok to be a fanboy, but you don’t need to invent reasons to like what you like. ‘And…and…they give people jobs! And…and…umm…they sell me things for a discounted rate! And…and…and…’

You can go dumpster diving and save things from landfills too. Do your part. Save the planet."

If you read carefully, you will see a suggestion to go dumpster diving (which you said you already do), and the hope that you praise TEMU, Wish, Amazon, and all other online retailers that sell stuff that would otherwise end up in landfills.

I buy stuff from Dollar Tree all the time. You can get a lot of hot pockets for $1.25 a piece.

@jkrlvgn I’m gonna bow out 'cause I’m even more confused now than I was before…carry on!

@PooltoyWolf no! I will not!

@jkrlvgn @PooltoyWolf

Was this reply in response to me? I’m confused.

Pooltoywolf I am not sure who you are responding to either. All I said was meh passes on in irks stuff that they can’t sell and want out of the warehouse. That part is good. Some we can use, some we gift, some we sell, some we donate and the broken crap lands in our trash. Sending clearly broken items so we can landfill it rather than them I am not on board with although I know it is part of the ‘joke’ and tradition of irks, fukus and fukos… On the other hand if doing that saves them enough money (eg keeps their garbage pick up lower - I know in this apartment building it costs them $200 every time they have the company come to empty the dumpster) thus keeps the price of irks down then I suppose it is ok.

I have dumpster dived behind a thrift store and got once a kid two wheeler with training wheels spider man bike that only needed air in the tires. The then 5 year old was thrilled with his Christmas present. I also do curb alerts on occasion and once got a decent, but older (17 years old) Sony TV that works perfectly. All I had to do was buy a remote. This Christmas the 2 year old is getting, from a curb alert, one of those plastic cars that you sit inside of (red body, yellow roof) and push with your feet.

@Kidsandliz just to say, “curb alerts” are sometimes amazing finds. The only issue with dumpster diving is when they make it really gross or destroy what would be good products otherwise.

Anyway. Happy Monday!

@jkrlvgn Oh I know. The thrift shop threw out so many boxes of dishes, some of them carefully wrapped and the force that they threw them into the dumpster broke them all. It was really sad. I am sure the people who took the time to individually wrap each piece, had they known, would have been incredibly upset.

@jkrlvgn @Kidsandliz Yeah I was just making a reply to say that I’m happy Meh offers us these products, with the implied alternative being the original retailer/seller dumping them. That’s all my comment was ever meant to be, an observation and a thanks. Later replies confused me (and still do).

My first comment in this thread was a response to jkrlvgn

EDIT: Something else I might add regarding broken stuff is that something that might be considered firmly irreparable in one person’s mind could be readily repairable to someone else. I’m not at all upset at Meh for including broken or malfunctioning things in IRKs, especially considering that possibility (probability?) is very clearly spelled out in writing every single time. It’s no big deal to me if I need to dispose of something that I can’t fix.

@PooltoyWolf and I like to eat at Chick-fil-A sometimes because their food is delicious. Their corporate peeps, though, have some not great policies that they should reconsider.

@jkrlvgn I said I wasn’t going to reply to you anymore because I can’t make sense of your messages, but this time I really have to know how exactly your latest response has anything to do with what I said…

Beginning to think I’m being yelled at for just trying to make a well-meaning sentiment. @_@

@_ @PooltoyWolf not yelling, and it has nothing to do with the thread. You don’t have to reply. I thought we were posting stuff that had nothing to do with anything. That’s my fault for misunderstanding.

@sarahsandroid Talk about a blast from the past. I remember floating a check or two, or post dating a check (if you could get away with it). That can be a dangerous game if you’re not paying attention.

@sarahsandroid FYI I worked in credit unions and we called it kiting. People would kite a check knowing their deposit would come in before the check got to us. Same as floating a check. I’m also in the South, could just be our word for it.

@milstarr as far as I know, kiting is fraud, whereas floating is not.

@jkrlvgn meh, you write a check for money you don’t actually have yet=floating, kiting, fraud. Basically just don’t write a check if the money isn’t already there. Pretty simple concept.

@milstarr not saying you’re wrong, but I thought kiting was more along the lines of cashing a check that didn’t have funds vs floating a check, which was writing a check on Wednesday that wouldn’t go through until, say, Friday.

My mistake!

@jkrlvgn No worries. Tomato, tomahto. Just don’t write checks your bank can’t cash immediately. It’s almost immediate these days anyway! Wonder what all the old fraudsters are getting up to now? lol

@jkrlvgn @milstarr

Wonder what all the old fraudsters are getting up to now?

NFTs, blockchain, “your parcel is stuck in customs”, “Get a $100 gift card for filling out this CVS Customer Service Survey”, “Make $65K working part time from home, call [redacted]”, “Do you want to sell your house at $ADDRESS?”…

This list is far from exhaustive.

@werehatrack my husband gets a call EVERY DAY asking “is this Nick (not my husbands name)? Would you like to sell your property on Ridge Rd?”

He has tried everything from being “Nick” and telling them he’s not interested, doesn’t own a property on Ridge Rd” etc, etc, to blocking the number each day and asking to be taken off their list. It drives him crazy. He has to answer the phone because he gets work calls on it and they are also from unknown numbers.

I wish we could figure out how to stop them…they’re worse than the car warranty people!

@k4evryng @werehatrack That’s weird - I wonder what they’re really after? Is there an actual Ridge Road nearby?
Maybe he should say yes, and then see what they do …?!

@Kyeh I can’t remember if there’s a Ridge Rd close or not.

But after about the 20th call he did say yes, and scheduled a time to meet them there. He figured once they got there, and he wasn’t there, they would quit bugging him (if they were legit property investors), but of course, they’re not legit, and by saying yes, he probably earned himself another 5 years of daily calls, lol!

I wonder what they’re after, too? Like…if they are just using it as an ‘in’ to try to have a conversation about selling our actual property, it never gets that far because they hang after he says “no Nick lives here and we don’t own a property there”. What’s the angle? I just don’t get it. My husband is a nice guy, but this has been going on for months, and he’s so pissed off.

If anyone has any funny suggestions for crap he could say just to at least get a laugh out of it, let me hear them, lol! He’s ready to say anything!

@k4evryng Oh, very aggravating! We got calls for a long time from a collection agency because a woman who briefly lived on our street had the same first initial and last name as my late husband - what are the odds? It IS a common last name. (We heard she moved to Australia!) They finally gave up but it took a long time.

@k4evryng Maybe he could say "please call me back at a different number " and give them the number to the local police department … or fraud agency or something!

@k4evryng Every time I get a call asking to buy my house; I ask if I have to dig the bodies out of the backyard and they are going to have to help. Only one lady was freaked out, then I laughed at her. The others can’t seem to get off their script.

@ironcheftoni that’s funny!

Based on their persistence, I’m not sure these guys would be deterred by a couple of bodies.

@kerryzero …a mistake isn’t much better when you’re ticket only support and have time to look into things. How do I know? I’ve worked customer service for a number of companies before, on phone support, and I was able to see if a shipment had sent yet, even if there was a tracking number generated. If someone had done more than just a bare minimum check, they might have seen that it hadn’t shipped that day at all.

“It looks like it has already shipped” would be a mistake. “It did in fact ship today” is a lie. They could have left it off at “we are behind in shipping” and been neither a mistake or a lie. It would have been honest, it doesn’t promise anything, and it should already be part of their training to not tell someone something that they didn’t actually verify.

@jkrlvgn @kerryzero dude, relax a bit and maybe cut back on those 200mg caffeine drinks they sold a while back. We all (mostly) agree that it sucks when you thought you were getting something quickly and stuff happened that delayed it.

Also you should buy a vowel for your username.

@pmarin vowels only get in the way of reading comprehension, it seems. We all (mostly) agree that kicking puppies and/or kittens is wrong, but that’s not what’s happening here either.

@Kidsandliz Well said.

@Kidsandliz very well said.

@Kidsandliz absolutely. I’d be pissed if it happened to me too. That said, I’ve had good customer service interactions when I’ve needed to contact them… but if his experience wereone of my first experiences here I’d be mad.

Now with that said… imagine the poor sods whose first experiences here were during the Pitney Bowels losing all your packages for a month+ era… I bet they lost a lot of otherwise would-be happy repeat shoppers during that era.

@OnionSoup Yeah the Pitney Butthead period left a lot to be desired despite us joking about it on the forum.

@medz hahahaha

OP has 1 topic created, 0 comments, 0 replies.

everyone is just talking across each other, hear?

/giphy finish with the double entendre

@Yoda_Daenerys of course he only created one topic, he was mad about getting crappy customer service. As should we all be.

@jkrlvgn my point is, they said their piece, and have now peaced out. so all the wasted keystrokes here are going un-noticed. but perhaps you already got my point.

/8ball did they get my message?
Very doubtful

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@Yoda_Daenerys unnoticed by the OP? Sure. Why would he stick around to have a bunch of people point out that they haven’t had that problem? But you’re still responding, so as wasteful as keystrokes are, they’re still being noticed.

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@MntlWard Poor customer service?? How dare you! They do everything perfect! Even that one guy!
/Sarcasm end.

So, hopefully that dude got told and he learned from it. It’s doubtful, though, especially when cusotmers don’t hold bad customer service reps responsible for bad customer service. Then again, I have to remember, I come from that background and didn’t absolutely suck at my job.

@jkrlvgn @MntlWard

the responder basically made fun of me

That was one of my two experiences too. I am thinking maybe we got the same customer service rep (fortunately the only time for me something like this happened)?

Several years back a customer service was mocking me out for expecting something appropriate out of a business with a purchase. That fuck shit then went on telling me how she shared my post with others in customer service and they were all laughing at me, sent me a giphy making fun of me. I told the asshat (did not call her that; did not stoop to her level where you’d need a back hoe to find her under all the crap at the bottom of an outhouse) that while the forums posted a lot of sarcasm, etc. this wasn’t professional behavior out of customer service and meh, like all businesses, expected their employees to behave professionally; she was not behaving that way. That escalated the situation and the employee finished digging her own grave as at that point I flagged an employee who posts on the forums who stepped in and appropriately dealt with the situation (and I presume disciplined and trained or fired that fuck wad).

Fortunately using the email method of communication for customer service leave a paper trail which helps meh figure out who is in the right and who is in the wrong so it isn’t a ‘he said she said’ type of situation. That person was a seriously bad hire and hopefully got fired, although I have no idea what happened (not my business as much as I wanted to know). Of course no company is immune from hiring a jerk. It is how they deal with that which, in my opinion, speaks to the kind of company they are. And in this case, once escalated, meh appropriately dealt with my purchase problem.

@phendrick I think there’s a lot of participation driven by the default forum setting that only shows the ten most recent comments.

@phendrick @werehatrack I just respond to most (if not all) of the comments that have my name in them. Sorry, @phendrick, the best way to get rid of the thing is to ignore the thing.

@phendrick McDonald’s didn’t give him the fake, that was his owner. Great video, not the same thing.

You seemed to let the point pretty much escape you.

There could be an injured party and the one dong the injury. Sometimes these are misconstrued.

You weren’t the one wronged, but sure were fast to grab the protest signs and go marching with them.

This thread is worth zero more of my time (nor anyone else’s, IMO).