Is the Google App important? What does it do?
4The app updated 3 days ago and since then it keeps crashing and messing up my tablet. It turned off my keyboard and made getting past the lock screen quite an endeavor. 2 hours with Samsung tech support and no solution, except disabling the screen lock so at least I won’t get locked out again. They gave me a Geek Squad ticket to go have it factory reset as we couldn’t do it without a keyboard. Seems drastic, so I took it on myself to clear the app cache and force stop it. That got my keyboard back, but I’m still getting crash notices. Is this an app I can safely disable? Safely uninstall and reinstall? The fact that it took out my keyboard makes me afraid it’s needed to operate the tablet.
I’ve seen other people having this problem when I searched, so hopefully google’s going to fix it soon (although my Puxel experience does not give me confidence). But in the meantime I’m wondering if there’s anything I can do. If you reply, please use plain English, I am not conversant in technospeak. Thanks for any help.
- 5 comments, 21 replies
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It’s needed to run Google search/Google Assistant/Google Now.
Which keyboard app are you using?
Which tablet are you using? (I could get you an appropriate link to the latest version of the Google app for your phone, and you could try that.)
@PlacidPenguin It’s a Samsung Galaxy Tab A, and the Samsung keyboard. I did go ahead and DL a Go Keyboard from the play store in case of future problems, but when I toyed with selecting it I got dire warnings about keystroke recording and quailed. I checked the Play Store and the Google App is fully updated, the update appears to have caused the problem.
Thanks.
@moondrake
Google does slow update rollouts for most of their apps.
Could you get me the version number of the Google app which you are using?
@moondrake @PlacidPenguin
If you feel comfortable with it, you might try using the “Google keyboard” or “gboard” (from Google, obviously).
Perhaps that keyboard will be less crashy.
(Google already had the opportunity to record everything you do from your use of the pixel)
It is true that a rogue keyboard can record what you use it for. So only use keyboards from companies your are willing to trust to some degree.
@f00l
Google Keyboard is the precessor of GBoard. The 6.0.65.141378828 brought the rebrand to Android.
@f00l @PlacidPenguin The Samsung guy wanted me to do gboard which we couldn’t do without the keyboard, so I’ll ditch Goboard and get Gboard.
The Google App is version 8.6.6.21.arm
I downloaded the Gboard just in time, it killed the Samsung keyboard again. It’s constantly flashing the crash report. I force stopped it again and its only crash reporting occasionally now.
@moondrake
Ah. You’re running the beta version of the app.
For what it’s worth, it works fine for me.
And yeah, not having a functional keyboard to be able to get a functional keyboard is a roadblock.
@PlacidPenguin @f00l I emailed the app’s support address, hopefully they’ll reply. Hate this keyboard, no navigation buttons. Crashes continue at random intervals, but I have noticed that selecting the voice to text button always generates a crash and it doesn’t work on either keyboard. I guess that’s a Google assistant ability. I want my Samsung keyboard back.
@moondrake
I just looked up Go Keyboard.
Possible privacy concerns aside, having a keyboard offer IAPS is laughable.
@PlacidPenguin What is IAPS? BTW, I didn’t pick Go Keyboard for any features, it had a good rating, didn’t say it had ads, and the thumbnail didn’t look too “noisy”.
@moondrake
What if you revert from the beta version of the Google App to a stable one?
@PlacidPenguin I assume that would be accomplished by uninstalling the current Google app, restarting, then installing the regular one? Do you need a reboot between installs like with a pc?
@moondrake
If you go to the Play Store page, you can unenroll from the beta.
@PlacidPenguin Thanks. I didn’ even know I was on beta till you pointed it out.
@PlacidPenguin Okay, I think I successfully switched. I switched back to my Samsung keyboard, much better. Hopefully problem solved. Thanks so much for your help.
@moondrake
You’re welcome.
In App PurchaseS.
@elfle ahh…
I really want a new tablet, but the financial timing is poor. I need this one to last till fall.
@moondrake my 1-1/2 year old Samsung Tab A 8 has become so buggy I almost want to go back to my still bulletproof (but now slow as hell, 2nd gen) iPad 2!
And it’s running the highest OS Samsung has released for it, 7.1.1.
Not running anything unusual on it. Randomnly reboots when battery falls below 50% and sometimes even when at 70%.
The auto-correcting is so crappy I sometimes disable it. But I need it! It far too often offers to misspell words.
And it insists on “autocorrecting” to full caps all the time even tho I rarely type that way except for acronyms. Especially at the end of sentences. Wonky as hell.
Using my iPhone is a relief except for the smaller screen.
Watching for iPad deals and have almost jumped on those $249 last gen iPads several times.
@RedOak I’m sticking with Samsung as I often use this tablet to cast to my Samsung tv. Although recently it’s decided it likes Roku better. Go figure. So maybe any tablet that can cast will work. But I know Samsung tablets will perform this important task, So I’ll probably stick with them. I also liked that I got 2 hours of tech support and a Geek Squad free ticket out of Samsung on this way out of warranty device. They weren’t all that helpful but I like a company that backs their product.
@moondrake not that I’ve had to use it much, but a few iPhones ago I had issues. Nothing like local face to face support at the Apple Store with Apple support folks using dedicated Apple diagonistic tools to sleuth the device.
And on the spot virtually new (better than “refurb”) replacement devices should they be needed.
@moondrake for a cheap solution, the fire 8 from Amazon goes down to 59 bucks every so often. Screen is pretty impressive and mine seems to function well even when playing games. I bought it on a whim just to have a cheap tablet laying around and I’ve been happy with it. As it comes you are stuck with The amazon app store but there are workarounds for sideloading if you need. It’s certainly not the greatest thing ever, but for dirt cheap it’s a neat little toy. And because it’s so cheap i won’t be terribly pissed off when someday somebody hits a ridiculous shot in golf clash and I destroy it in a fit of rage.
@moondrake If you’re not using any of the services that app provides, then it could be uninstalled.
This article is probably the best way to remove that or any other app you can’t uninstall normally: https://www.xda-developers.com/uninstall-carrier-oem-bloatware-without-root-access/
If that’s not going to work, I’d try just setting the app to disabled, and force stop it.
@dashcloud That is very helpful. There are apps that cannot be disabled, but are a nuisance. Even if this doesn’t remove them from cache, it uninstalls them for “user 0” which is better than disabled, because I have had the system re-enable apps which I disabled.
Thank you.
In addition to the other things mentioned, the Google app does weird stuff to me. Like one time I read a news article about Robert Mueller, so for like a month it kept giving me alerts that there was a new story about Robert Mueller or about Donald Trump (No shit there’s a new story).
Also, I once logged into my Gmail on my wife’s computer, so it recently gave me alerts that the new seasons of the bachelorette and some other show were airing tonight on their respective days. This cross pollination has also resulted in my wife seeing ads for things I’m researching on her Facebook feed, which totally creeps her out (and alerts me to be careful if I research any surprises for her).
It will usually go off and show me the current weather conditions sometime between 12:30 and 2am, when they’re least likely to matter.
However, because it does such a good job of spying on me it does a decent job of curating articles that are relevant to my interests as well, although I often don’t have time to go down those rabbit holes when it suggests them.
It also gives me a notification about my drive time to work, which has been super helpful whenever a couple of people decide to bang their cars together during the morning commute and add an hour or more delay to my usual route.
So it’s kind of a wondrous mix of creepy and useful.