I need to get out more

lisagd thought this was worth mentioning said
11

This exchange was at the bottom of today’s email. I can’t find it in the forums, and I’m dying to know what the huge error was.

#Customer_Service_Bwuh

(Name removed so I don’t cause or get in trouble)
“By refunding me for the money that I put out in good faith minutes after the item was seen, is not acceptable. You made the mistake and if you cannot compensate me for this huge error then I need someone higher than you who can.”