I feel good!
24Lots has been said about Woot! here, most of it bad or indifferent, but I have something I want to say about the company that I really used to love, and might be on the verge of really liking again.
On January 1st, I ordered six jars of fancy schmancy olives. They cost $29.99. Yeah, call me crazy, but that’s what I did. Anyway, when my olives came, my order was messed up. They sent me 4 bottles of olives, one of which wasn’t even in the original sale, and a bottle of olive oil. Well, this wasn’t the worst thing to ever happen to me, but I did contact Woot! about the mistake. They told me to keep what I received and gave me a $20 refund. I thought this was more than fair and I told them so.
Today I received another email. They are also going to send me the three jars of olives that I did not receive. Wow, I’m impressed.
So, the next time I get ready to bag on Woot!, I’m going to hold my tongue – at least for a little while.
- 14 comments, 57 replies
- Comment
That was really nice!
@tinamarie1974 It was. It seemed like that for a very long time they didn’t care about their customers. Maybe they are turning a corner.
@Barney I bought those olives, I love olives, a favorite snack and great in salads! Turned out good for you! And olive oil!
My sis would not shop there because of the sarcasm, I said that is what I liked!
@Calabama Yeah, I have no complaints. I made out like a bandit.
Your sis does not like sarcasm? I take it she doesn’t like Meh either?
@Barney
She wouldn’t understand the openness here. It would not be funny to her. We grew up in a sarcastic home but Meh would not be her thing.
I do not promote her dipping in my shit. I would have to leave.
I made a mistake and mentioned it! I was scared. She read some stuff, I felt violated.
Me and my big mouth! I know better!
She might have read my Christmas rant about her, nothing I did not say to her face. Meh.
We are four years, one day apart, she is older. We are very different. She thinks we are just alike, no way. No one but her thinks that.
Are they Alfonso olives though?
@PlacidPenguin No – no purple.
@Barney
I feel like there’s something which I’m missing.
@PlacidPenguin Yeah, like a picture?
@Barney
Changed link, but now it’s blurry.
Here we go:
@PlacidPenguin Stuffed olives, anyone?
Their CS has really stepped their game. I’ve had a good experience with them as well.
But that being said, I never have too much trouble before.
Mostly, just be a human.
State your case, tell them what can “fix” it.
Don’t get all greedy.
It will work out.
Remember you can always vote with your feet.
It’s only business–you will manage if the “deal” falls through.
@therealjrn I did vote with my feet. I have purchased very few things from them the past few years (even BOC’s). I might start re-thinking my Woot! shopping habit.
@Barney I think mehbe they are feeling the effects on their Woot! customers. The forums are a ghost towns.
My cat is still buying shit, though. I’m typing this on a recently purchased refurb 17" HP laptop he bought for me.
Yes, I know I’m old, but this 17" screen is gorgeous.
@therealjrn See, there’s your mistake, I’ve never taught Lady how to type.
Edit: I’m assuming your cat is using your credit card?
@Barney MrWhiskers has been steady buying up to my second 100 purchases. Damn cat. I should of never let him use my credit card. That damn cat made contributions to all kinds of political parties. Somehow he put my ass on the Democratic mailing list…cats are such bitches.
@therealjrn Traffic (and participation) has been dwindling at Woot for years already.
They’re no longer the only daily deals site in town; many other retailers have since adopted such a daily deals thing too
https://trends.google.com/trends/explore?date=today 5-y&q=Woot.com,Meh.com
As for your cat …
https://shirt.woot.com/offers/inevitability?ref=meh_com
@narfcake @therealjrn They were using mice long before we were.
@mehcuda67
I bought some towels, they sent the wrong ones. Messaged them. They credited my account and told me to keep the towels.
Messaged them, one set came next day that was right, they said don’t worry. Keep them as a good faith measure.
I gave one set away, great gift!
@Calabama :beams:
@Calabama Nice!
I don’t like olives, but I’m glad you got some nice stuff.
@RiotDemon What? You don’t like olives? Well, I guess I won’t save you any.
@Barney
Would you save some for me then?
@Barney I used to love olives. Sometime along the way, when I was a kid, I over-indulged. I could eat pickled olives wholesale.
But I guess I made myself sick on them.
I can’t eat them out of the jar. But a few, on a salad, on a pizza, sure…but not too many.
@Barney thanks for thinking of me. You enjoy them all.
@PlacidPenguin There is a jar of Organic Jalapeno Stuffed Olives. I hear that the olives are really, really hot. I’d send that to you, but I’m afraid the postage would be too high to be worth it.
@therealjrn I love black olives on pizza.
@Barney
Thanks for the offer.
Now go enjoy your succulent olives.
@therealjrn
I did that with pickled peaches. I about seven, was staying out at my grandmother’s and my uncle came to visit. He kept asking if I wanted another peach, YESSIR! He was indulgent, as my parents would not have been.
I can tell you I have never eaten one since! The smell gets me!
My tummy hurt all night!
@Calabama @therealjrn
My downfall was banana bread. When I was in my teens, someone gave me a really cool recipe for it. I made and ate and made and ate banana bread. I got so sick. And yes, I haven’t eaten any since. Just writing about it, turns my stomach.
I can still smell it. Yuck.
@Barney I did that with fuzzy navels.
@sammydog01 The drink, or just navels with fuzz?
Mehsucks.com
@medz Gee, what’s that website? lol
@medz Was that medzsucks.com?
@Barney Did you click on the link?
@therealjrn Nope.
@Barney Click it.
@Barney @therealjrn
Something something Admiral Ackbar …
@therealjrn Nope.
@Barney Click it.
@Barney It’s SFW; legit; humor
@therealjrn @kidsandliz
Uh-uh.
@Barney I think it might have some purple on it!
@Barney
Don’t click it, and you could have three succulent olives which you wouldn’t have sent me anyways.
(Anyways, the link might lead to purple horses, and I know you don’t like those.)
@therealjrn You made me giggle. I’m tempted…
@PlacidPenguin Nah, not gonna click it.
@Barney Chicken.
@therealjrn
@Barney doesn’t like horses.
(Though I don’t know how @Barney feels about chickens.)
www.dietwoot.com
@medz lol
Diet Woot!
@therealjrn Chicken?
Yep.
@PlacidPenguin might matter if said chicken it for eating, breeding, eggs or as a pet.
@Barney @therealjrn Okay, I succumbed.
/8ball Do I blame the goat?
My reply is no
It is certain
/8ball Do I unblame the goat?
@narfcake Nope, won’t do it.
@medz Nice.
Certainly in the past year or so I’ve have nothing but good things to say about Woot CS. They are quick to respond and usually replace or refund on the spot, no questions asked. On occasion I need to send it a photo if it’s not clear over email, but I think that’s fair.
I even tried phone support once and although it was just as successful, I did have some issues understanding the reps because of a heavy accent.
You’re crazy!
@pitamuffin Yep.
Woot CS did great for me the one time I needed them.
Got 2 pillows with memory foam pieces inside them. The pillows were supposed to have a zipper so I could remove some foam if needed, but they didn’t have the zipper. I informed them.
A bit later, a box with 4 pillows with zippers arrived. And I still have the 2 original pillows. I gave a couple of the new ones away for Christmas gifts.
@daveinwarsh
Meh might have sent you more pillows plus a box full of zippers.
YAY! I’m very glad to hear this and passed it on to our wonderful CS team. We had issues a couple years ago. One of those situations that no company wants to see where contacts exceeded the capabilities of our staff. We’ve worked VERY hard to improve. Our CS team is great and they care.
I’d have been more impressed had they fulfilled the order correctly the first time.
@Pavlov Zing!
@Pavlov You are sooo… Pavlov!
Still won’t let me log in with my amazon account… they don’t want me to have olives.
On the plus side I picked up a big ol’ jar of olives stuffed with garlic and jalapenos at costco for $6!
Back in the days when WOOT! was WOOT!, & Amazon was nervous enough about it to buy the site, I had a serious WOOT! purchasing addiction - couldn’t get enough of those delicious Excalibur items & Leak Frogs … HA! Old WOOT! buying mantra - “Give us cheap shit!” However, what they did to ruin a really great thing drove me off, & I haven’t made a purchase there in years. Still really miss those old podcasts, though … great times.