How do you change your payment/credit card info?
4Found out from the bank this afternoon that our credit cards were part of a large group which had been compromised, and they gave us new cards to use EFFECTIVE IMMEDIATELY! How/where do I go on this site to make that change - I don't want to loose the order I placed this morning.....can anybody help?
- 7 comments, 16 replies
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If your order already went through it should be fine, but I would suggest contacting us through https://meh.com/support just in case.
@scfd0766 Have you tried to submit a support request? meh.com/support
Thanks for the replies - I've gotten 2 contacts already this evening ( 1 from Amazon & 1 from the gas station - both for charges made yesterday morning ) saying there is a problem with my card # being no good, so obviously when the bank said "effective immediately", they meant it. Obviously to protect me, and that's great - but I definitely don't want to loose my fryer order! So I have crossed my fingers and fired off a couple of pleading e-mails requesting help from support......but if you see the # of sales go down, then it will probably sadly be me.
@scfd0766 does the gas station want their gas back?
@Ignorant Nope - they just wanted to know that I wasn't some type of deadbeat. welshing on my charge. Thankfully they were aware of the situation - I can only guess many must be going thru it - so the new credit card info. was sufficient for them.
My credit union just sent me a new card too. I used my card at Home Depot during the period when their system was leaking secrets. I had more time than @scfd0966 to switch to the new numbers,
I waited until there was something I wanted to buy (batteries) and updated the info then.
OK, maybe I'm blind. Maybe I'm missing something. But my credit card is expiring at the end of this month, and I can't find any way to update the expiration date, at least without making a purchase. I tried clicking on the "my account" link, but there is no payment info on the page that takes me to. (I do have a linked Google account, if that matters?) I tried clicking on the Buy It link, and that does show me my credit card info, BUT, when I cancel the purchase, it doesn't save my changes. Is there any way to save a change without completing a purchase?
What am I missing? I'm trying to change this proactively, so my VMP can renew, and it'll be easier to check out next time I want to buy something. Thanks for any help.
@DJP519 I don't think they have a way to save new payment info without purchasing. You might have to cancel your VMP and just wait until you want to buy something to change your card.
@Thumperchick Thanks for the suggestion. That may be the only way, but... that's kinda dumb. I mean, that's not your fault (or IS it?!?), but it seems dumb that I should have to cancel my autorenewal, because the site wasn't designed with a way to update my saved payment info. Digging thru the forums, I see at least three other cases where people have had similar issues, but I don't see any good resolutions. Perhaps @JonT or @hollboll could offer a suggestion? Or are my only options to either: a) buy something I don't want, just so I can get my payment info saved, or b) let my VMP expire? Thanks!
@DJP519 I think this will change once they add the extra perks to VMP.
@DJP519 The best way to do it for now is to do what @Thumperchick suggested. I hear everybody on wanting these kinds of options, we're working on a lot of more backend stuff that's taking precedence for the moment.
@JonT Thanks for the response. Hopefully you guys sell something I want in the next couple days, so it doesn't come to that! I've been a VMP since Day Zero, I would hate to let it lapse. Just in case, someday, you guys add some kind of seniority/tenure perks...
Having a way to delete payment information and/or not save it in the first place would be nice too. Obviously it's needed on file for auto-renewing VMP, but as far as I know, nothing else should require it.
@Al_Coholic Nothing else requires it but considering some people complain about having to even enter it in the first place, it's mainly a time saver for the next order. We use https and other encryption stuff if you're paranoid about your information.
@JonT Yes, it's a nice convenience and I appreciate that. But considering that basically all other companies give the same reassurance of security, and many (e.g., JPMorgan, Adobe, LivingSocial, and, as of today's news, CurrentC) have had massive data breaches recently, I wouldn't really consider it paranoia to want to have a bit of control over whether or not our personal information is stored on someone else's servers. That being said, if the option were there, I might not even use it (because of the aforementioned convenience of not having to enter information for every order); I just think it'd be a nice feature to have for those that do want it.
@Al_Coholic Fair enough. There are a lot of features we want to add, I'll put this on the list.
@JonT Awesome, thanks. Meh just keeps getting better and better. :)
@Al_Coholic I did not realize Meh.com saved my credit card info until I recently tried to put in another order. There is no option to remove credit card info or keep Meh from saving it! Really?!
Saving credit card information should be optional, and it should be easy to removed saved payment options from your account. I don’t care if you are PCI compliant, I do not like having my credit card information saved anywhere.
@djsumdog
You could remove it from your account.
Go here, and right along the same line as the words “Credit Card”, you can click the remove button.
@djsumdog @PlacidPenguin it should also be noted that technically speaking Meh is not the one saving it, their card processor (Stripe I think?) is, all Meh has at their disposal is a token that identifies the record on the processor’s end, not sure if deleting it here will have any impact on the other side.
@Shawn posted better details here, he might know if Stripe discards tokens or not. Either way the CSV/CSC is not stored so the information necessary to use the card fraudulently is somewhat incomplete.
@jbartus
I wasn’t addressing the technically aspects, just the end-user aspects.
@PlacidPenguin I know, I was just copying you as an FYI in case you were interested.
yargh!