How do I get a quicker response?

Sjal100k thought this was worth mentioning said Mon, Jan 26th 2015 at 12:22am ET

I order 3 FOSCAM IP CAMERAS and when the order arrived it was 3 Toccs headphones, I send three email asking got the proper products, I haven't gotton a respond yet it been over a week, I keep getting the same generic email saying they over crowded with emails. How do I get them to refund me or send the correct items

6 comments, 4 replies
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Ignorant said Mon, Jan 26th 2015 at 12:30am ET:

@Sjal100k Keep the headphones and wait for the correct order to show up. There was a shipping mistake and it's been corrected.

There is an official post from meh in the thread for the Foscam Cameras here https://meh.com/forum/topics/foscam-ip-camera-refurbished#54be6f771ce54fe00b3c4429

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- @Sjal100k I guess I should say that if your first 3 emails didn't include a photo of what you received you might want to send one more with a photo. but then that's it, no more emails!
  
  The proper response to a company saying they are backed up on emails isn't to send more emails asking why they haven't responded to your other email.
  
  Ignorant said Mon, Jan 26th 2015 at 12:46am ET
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- @Ignorant I did include picture, thanks for the response
  
  Sjal100k said Mon, Jan 26th 2015 at 1:37am ET
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PhysAssist said Mon, Jan 26th 2015 at 12:43am ET:

My E-MEH-RSON TV's still don't show as shipped, Marcus emailed me to get the right address and Holly emailed to say that it was being looked into, but the others all have their TV's and all I have is an AMEX bill for $320 and no TV's.

How do I get a quicker response?

I don't want a refund, I want the TV's.

PA

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cryhavok said Mon, Jan 26th 2015 at 12:47am ET:

I received my foscam camera but there was no power adapter included in the box! It's been almost a week since I emailed and no response...

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- @cryhavok Hi! Since your particular item is warrantied by Foscam directly, I would strongly recommend contacting them directly for the missing part. Meh won't have one lying around to send you, anyway. It would be fastest directly from Foscam. Here's there contact page http://foscam.us/contactus.html/ - and good luck!
  
  Thumperchick said Mon, Jan 26th 2015 at 12:55am ET
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Thumperchick said Mon, Jan 26th 2015 at 12:53am ET:

Everyone who has emailed in and not gotten a quick response may want to READ THIS.

It is not ideal to have support be a week out answering emails. It doesn't make them, or you happy - and that sucks. Unfortunately, that's what the case is right now. I know that patience is easier to ask for when you have what you ordered, and it works, but if you would please hang in there a while longer so that the humans wading through this pool of emails can get to you, that would be best. Emailing multiple times before receiving a response is definitely going to make it worse for everyone, though.

Support emails are answered by humans, who read every email and personally respond to the issue at hand. This makes it so you are less likely to need to email in again. This also means it takes a little but longer to get each email answered.

TL:DR - Yep, it sucks. Wait longer, please.

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Thumperchick said Mon, Jan 26th 2015 at 12:58am ET:

The post that @Ignorant linked to above - for quick reference:

MEHcus said Last Tuesday at 10:08 AM: Good morning everyone! It's come to our attention that some folks that ordered two or more of these may have actually been sent the TOCCS bluetooth headphones we sold the day after we sold these cameras instead. I'll be honest, we don't know exactly how many people this could have affected yet. Typically, when something like this happens we reach out directly to the customers. In this case we aren't sure who those people are at this time. So what does this mean for you? Well if you open up your Foscam box and it looks a lot more like a set of headphones than a camera, shoot us a message at meh.com/support with a photo of what you received and we'll get the correct items sent your way via ground to expedite the process as much as possible. As for the headphones, they are all yours, Merry Very Very Early Christmas! We are working on diagnosing how this came about and putting the appropriate checks in place to ensure we catch these kinds of things before they make it out the door. As you all know we are still a pretty small operation and are going through some growing pains as we work out the kinks in our systems. We really appreciate your patients!

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- @Thumperchick Bluetooths modo has been open.
  
  thismyusername said Mon, Jan 26th 2015 at 1:50am ET
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Sjal100k said Mon, Jan 26th 2015 at 1:48am ET:

I appreciate the response, Been very helpful!!!

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