How can I get Meh and Casemates talking with one another?
1I ordered the last wine deal from Meh and in the box was a $20 off code for my first order from Casemates. I tried to use it on September 30, but the Casemates site said it was not recognized. It was good only through that day and I figured it would not be resolved until at least another day, so I went ahead and placed the order, then contacted customer support. A Mercatalyst rep replied that they did not recognize that code and asked where I got it. I supplied that information on September 30 and again on October 2. Now it’s gone quiet.
So what the feckin’ feck?
- 4 comments, 8 replies
- Comment
Hi @ThunderChicken-
I’m seeing your Customer Support case and our reply but doesn’t look like you ever responded. I can try to help you here in the forum if you give me some information about your coupon code (you can use the “whisper” feature if you need to keep some of the details private).
As I said I replied twice, but no matter; I appreciate your reply @shawn. The coupon code was "“RIGHTWAY20” and was on a piece of cardstock with the Casemates logo. I’d inlude an image but images are down atm.
/giphy images
@ThunderChicken images are back!
I’ll investigate the coupon code. In the meantime, do you remember how you replied to your Customer Support case? Via email? Or on one of the sites?
@shawn did you fix it?
/image test gif
@ThunderChicken Was it written in crayon?
@sammydog01 Shawn asked if I remember. I’m not sure. All that wine.
By email. First on the 30th by a direct reply to the email I’d received from the representative, then on the 2nd to an automated-looking email that said “Your request (235924) has been updated. To add additional comments, reply to this email.”
@shawn
@ThunderChicken Thanks. I went ahead and refunded $20 off your order.
@shawn Thank you!