First meh experience is meh

zhofstad thought this was worth mentioning said Fri, May 18th 2018 at 4:12pm ET

Bought the Braven XXL last week. It arrived today, missing the shoulder strap; packed in a box with essentially zero padding; and it was shipped with some sort of very used third-party charger that doesn’t push enough juice to charge this speaker. Since the battery is dead, I’m unable to turn it on to see if it even works (starting to have my doubts about that . . . .). I’ve emailed customer service, but I’m pretty disappointed. I’m hoping this is not typical of most people’s experience with meh??

3 comments, 6 replies
Comment

PlacidPenguin said Fri, May 18th 2018 at 4:17pm ET:

As I said over here, they never said that the shoulder strap would be included.

That aside, there’s an ongoing discussion in the product thread which you could take a look at.

https://meh.com/forum/topics/braven-xxl-portable-outdoor-bluetooth-speaker-refurbished

And with THAT aside, usually Meh is great with resolving these issues .

I’d advise you to keep an eye (preferably both) on the product thread to see what happens.

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- @zhofstad and check your junk email in case their email to you ends up there.
  
  Kidsandliz said Sun, May 20th 2018 at 7:09am ET
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zhofstad said Fri, May 18th 2018 at 4:49pm ET:

Yep, I was wrong about the strap. But it’s pretty disconcerting to see other people having these same issues with the packaging and charger, not to mention that some of the speakers that shipped clearly weren’t tested and/or were damaged in transit. Not a good look for meh.

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- @zhofstad And meh used to be such a pretty young thing.
  
  therealjrn said Fri, May 18th 2018 at 5:45pm ET
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- @zhofstad You think Meh should test stuff they buy before they ship it? Okay… I expect the note from Braven is a failure to communicate that CS will fix.
  
  sammydog01 said Fri, May 18th 2018 at 5:51pm ET
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- @sammydog01 They’re on the hook for shipping faulty products. Either they test it, or they bend over backwards to make it better and then take Braven out behind the woodshed.
  
  zhofstad said Fri, May 18th 2018 at 6:38pm ET
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- @sammydog01 @zhofstad
  
  they bend over backwards
  
  I don’t think mediocrebot bends that way.
  
  /giphy bend your bot
  
  therealjrn said Fri, May 18th 2018 at 7:37pm ET
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- @zhofstad Packing things well is, on occasion, not their forte but if something is sent and is broken they, in my limited experience, fix the situation. They generally take several days (that would be M-F days) to get back to you.
  
  Kidsandliz said Sun, May 20th 2018 at 7:12am ET
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somf69 said Sun, May 20th 2018 at 12:16am ET:

congrats and welcome

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