Crystal-Clear Clarity: The built-in 2K sensor and professional-grade lens allow you to view activity in picture-perfect resolution. See visitors in sharp detail as they approach your door
No Monthly Fee: Designed to protect your home as well as your wallet, Eufy Security products are one-time purchases that combine security with convenience. All your data is stored locally meaning you will never have to pay for cloud storage.
Dual Power Options: Half a year of coverage from one charge or non-stop power supply via a wired connection
Expanded Field of View: Head-to-toe view of anyone who approaches and gives you the perfect viewing angle every time
Have total control over what is detected through the use of the motion sensor, smart human detection, and activity zones.
Receive real-time alerts when anyone approaches so that you never miss a delivery or keep guests waiting
==== User Manual
Seriously eye have Eufy and no fees. Eye have had Ring, Arlo and others which had fees. Fees alone was my reasoning behind owning this brand. Works great so great had to turn it off when the little one felt the urge to keep ringing it and heard the chimes throughout the house over n over again.
If I’m interpreting the reviews of the app correctly, the video is stored on the local device, but you can access it via the app remotely, and it sends notifications etc., so the design is not getting you any extra privacy or security, just saving cloud storage fees. And the app seems to be pretty buggy and insecure.
@awk Yes, compared to top notch video doorbells which hold the speed rights on such carriers for said device. There will be buggy issues as those speed rights are held to those app devices. However, when on wifi I don’t experience an6 issues. So, if monthly fee isn’t a deal breaker for you go with top notch app services. Eye personally don’t like monthly fees and it handled my needs.
@awk I own one and my older parents own one as well. Yes, it’s saved locally so there aren’t any cloud fees, BUT you can pay a subscription to get the cloud. In terms of the software being buggy, the bugs are minimal and largely based on the available bandwidth of your home network.
Ultimately, this is only on my front door looking out, not into my home, so security wasn’t a huge issue for my use. If you’re putting this inside your home, I’d say otherwise.
If security is your issue, the older models use SD Cards to save locally. But ultimately when it comes to video doorbells, the price tag tends to dictate the level of security.
@hchavers Eye use my Arlo probably a much older model on my secure wifi password locked network without many issues. Once, and a while updates occur not very often which for my use eye like. However, when using my carrier provided service lag occurs likely due to carrier services of course. As, when eye am on wifi eye don’t receive same issue. Eye don’t have the desk chime we have wall plug chime as well as the app notifies as well. Unless you opt out of that option. Mainly only bought video doorbell for the peace n mind of being able to have the criminals on video who did said crime. Obviously, if they break in while my family is home and eye am not. Eye really could not do to much. By the time police arrive it would be to late. The crime was already committed yet atleast after the fact they are on video.
@gfreek Yes, anytime.
Mine is set up to send a quiet alert when it senses motion but doorbell is not pressed, and audible alert with gif-style image when doorbell is pressed. Of course when you open the notification, I’ll get the video. If you don’t answer/respond, it will take a video. You can also set timespans for these type actions and it works with IFTTT, so when I’m home and someone rings the doorbell, my Alexa and Google Homes will show the video so I don’t have to run to my phone every time.
@gfreek According to the review below of the video and audio quality of this doorbell, @12:57 the review mentions problems when livestreaming to Alexa at the time of the review a year ago. No mention whether it’s been fixed since.
Almost bought this on BF for $130. I think this is the first time in my years of visiting Meh that they’ve had something I’ve almost bought elsewhere. I feel like I have to buy it now.
Does this come with the home base station as pictured? The listed product number includes the base station, but the “what’s included” does not and the manual links to a completely different product.
@jayrandom Great question! The home base station is also in the linked Amazon comparison product so I’d also like some clarification before pulling the trigger on it. Can we also get a link to the manual for this model? The model number shows this product: 1
@davelkan@jayrandom Kerig3 Considering the model number listed for the add-on unit starts with T, I’m going to hope this is the model with the base. Plus, the add-on unit sells for $125 normally and is on sale for $99 right now. This one is also listed at Sidedeal for $139 with a regular price of $200 which is the normal price for this unit with the base. Sure hope I’m right because I just ordered one and don’t really feel like hassling the good cust serv people of meh in a few weeks.
@cinoclav Like you I just pulled the trigger even though Meh hasn’t clarified the model question. I’m also really hoping I won’t need to bother Meh customer service in the next few weeks, we’ll see…
That’s funny, I came here minutes after ordering a Eufy doorbell. But I was getting the 1080 version for $70 (and also no $5 shipping). I don’t think I have any need for the newer, fancier model.
I’ve had this for about one year. After trying doorbell cameras from Ring, Wyze and a no-name brand, I have to say this one was head and shoulders above those. It isn’t perfect - sometimes a delivery person will walk right up to the device and it will not record the event unless the bell is pushed. Also, it is a little annoying having to take out the doorbell, recharge it and put it back every 2-3 months.
Those are minor things, though, and the positives far outweigh the negatives. This is also a very good price. I think I paid close to $200 for mine.
Am currently using a web camera that catches both of my front entry points and does that quite well. However, I’m considering getting this and moving the web camera to catch the side or rear of my property. Hopefully by the time I decide these won’t be sold out.
Someone from Meh please clear up the model number confusion that’s been addressed several times above. The model listed here and in the pictures is E82101W3-1, but the model listed on the other page is not the same. Plus the Home Base unit is not listed in the “What’s Included” list. We need clarification please.
@Kerig3 Part of what is holding me back from pulling the trigger on this are the discrepancies in this listing. Hope “someone from Meh” answers this soon.
@theonlybuster@Sarisin or anyone else who has one: can you pull up recordings and receive notifications on your phone when you’re away from home? If so, how does that work without data getting sent to the cloud?
@orphum Yes to both. I don’t have one of these, though I just ordered. I do have 2 of their cameras already and a base station. The app uses an encrypted connection back to the base station to let you view the footage. Notifications were just text for the cameras, then I’d open the app if I wanted to see what the motion sensors picked up or a live view off the cameras.
@orphum No, it was pretty straight forward from what I remember. It might have just been choosing which wireless network it found and supplying the password. The whole setup was really easy.
I hear you on the paranoia with IoT devices, I struggled for a while determining what to buy and almost went with a wired setup that would allow me to remotely access the DVR. I was hoping to avoid fees, but more importantly wanted to avoid rogue employees and the creeps I’ve seen in news stories taking over security cameras to spy or mess with people. I’ve been happy with these cameras though and it sure was a lot easier than installing that wired setup would have been. I’ve avoided all the smart speakers and stuff like that, though I did add an ecobee 3 thermostat also this year.
I’m not sure I understand (see pic)…if this just “snaps in” to a holder, what prevents anyone from simply snapping it out and putting it in their pocket and walking away with it?
@aa040371 Nothing which I hear happens often with video doorbells. A lot of confusion here in the comments, but this model is supposed to have the base station. You’d at least have footage of the thief because it would be stored on the 16GB internal storage. 2 of the other 3 models store footage on the doorbell, the other on a card inserted into the included chime.
@aa040371 The manual shows a “key” that’s included that’s needed to release the camera unit from that base plate. It’s not a foolproof way to prevent theft, but it’ll take a random thief some time to remove it without the key.
@WaferboymC The base that comes with it is used as the chime. Alternately, according to the video above it appears you can use an Amazon Dot or Echo as the chime and voice interface. It seems you can do the same with Google devices.
I’ve been very happy with my 2 eufyCam 2C Pro cameras from this kit and the included HomeBase 2. I think I installed the end of Feb, early March this year and wished I’d have pulled the trigger sooner. I bought it to help me keep an eye on my elderly father that I was sole caregiver to. I work nights and it was a great help keeping an eye on him while he should be in bed sleeping. I did have to eventually turn notifications off though and just try to regularly check the app. Some nights when he wasn’t sleeping it was blowing up my phone with notifications as he paced back and forth in the areas I set the cameras up.
I was planning on adding more cameras at some point, along with the doorbell I just ordered, but he just passed away 2 weeks ago, so I’m in no hurry to add more cameras now. I went with these specifically because I felt they were more secure and would hopefully prevent some random stranger from watching the feed if it used the cloud footage like so many. With me putting one in his bedroom I didn’t want that, but they were invaluable in knowing he was safe or leaving work early if he fell or had other issues that needed to be addressed sooner. I can’t vouch for the quality of speaking to someone at the door with the doorbell, but there were a number of occasions I spoke to my dad through my current setup and the only real issue was a bit of an echo sometimes. We usually understood each other just fine though.
Well, I had a $20 code to use from a contest earlier this year. Seems like the right time to use it.
/image jaded-manic-beetle
/giphy jaded-manic-beetle
Just so everyone knows, this is the model that does not have the base station. I feel this was a bit misleading. The product features they listed was the 2k model and the what’s included showed the list of what is included and the user manual linked was the 1080p model.
I tried to cancel and because my order already shipped, I was told it could not be cancelled and that I could refuse shipment. After it is received back, then I would get a refund in 2-10 business days. I can say I won’t be ordering anything else from Meh in the future.
On the price comparison, in amazon, the $199 piece includes the base station too.
The only thing that doesn’t as you pointed out is the included items. I would think based on 1 and 2 above it was left off the items list in error.
If you are right, then this is a gross misrepresentation and should not have linked to the $199 product in amazon or listed that model number. Mine has been shipped, we’ll see what shows up!
So this is just for the door part not the base station.
Thanks! "
When I asked about cancelling I was told:
"Hi there,
This order has already entered the shipping process and can no longer be changed or canceled. Your tracking should update to Your Orders page within 24 hours.
You may refuse delivery of the order by telling your mail carrier or returning the unopened package to your local Post Office. They’ll send it back to us and we’ll refund you upon its return. (If the item shipped via FedEx, you’ll need to contact them directly prior to delivery to refuse delivery.)
If you need to make changes or cancel next time, there is a “cancel” button on the Your Orders page for 1 hour after you order. Sometimes support can cancel after that, if the order hasn’t shipped, but our turnaround time doesn’t always allow for that.
However, once we receive the item back or we see that it has been refused via the tracking info on the website we can issue a refund which takes 2-10 business days generally.
@magicman18 Interesting. Thanks for sharing the details! I am hoping the person you communicated with doesn’t really know. Hopefully the box will make it obvious by size that it contains more than just the doorbell component If largish, will open and take a look, but if too small, will send back.
@magicman18 Did your correspondence with Meh make any mention of the Base Unit? All I’m reading is what looks like their scripted reply for how to refuse your shipment after it’s shipped. If this doesn’t come as it was shown in the photos there’s going to be over 300 angry customers.
@Kerig3 so my initial question was if the unit I order has the base station or just the chime. The response I got back was as follows (copied and pasted from my email):
“ "Hi there,
Your Orders page this is what comes with this
What’s Included?
@solardiver If this indeed ships without the base unit—although it was shown in the photos and is part of the model number listed on this page—an apology is the least they could do since this would be clearly false advertising. This would also make my last 2 years of purchases a 50/50 (for me) that I’ll get what was advertised. Very sloppy and not the Meh of old, IMO.
@Kerig3@magicman18 Hey y’all. Checked in with our product team and they tell me the base station is included as expected and like the main photo shows. I think y’all will get what you are wanting.
@magicman18 Just to let everyone know… My doorbell was just delivered and the Homebase 2 was INCLUDED. It ships as a set. The Homebase 2 wasn’t even mentioned on the outside of the box but it was there.
@ChadP@carlhutto Thank you both for the follow ups!!! I was really steaming this weekend thinking about having to send it back. I wouldn’t have been unable to refuse my delivery—even the mail girl just drops packages on the porch. (what ever happened to those “missed delivery” notices?) I’ll hold my judgement on Meh and chill out until it’s here. Thanks again guys!
I set mine up today, the hardest thing was waiting for the doorbell to charge up. Will see how long the battery lasts, if it has to be charged more than once a week at 6 hours to full charge, that might make it more trouble than it’s worth.
I too received my set and the Homebase 2 is INCLUDED with the package. Fast shipping and I love their customer care team. My only issue was that the box was severely damaged and I don’t think this is a Meh issue but a transport delivery issue. Cannot hook it up due to the damage but again it is NOT a Meh issue.
I received my set today and I can also confirm that it came with the Homebase 2 and all the other accessories to get it working. I haven’t set it up and tested it yet—and I’ll be waiting for warmer Chicagoland weather before installing it outside (it’s 20°F right now)—but initially it looks good and the kit seems complete so I have no complaints. Thanks to Meh support and everyone else who chimed in on this product!
I set this up the week after it came and I still haven’t had to charge the battery, it’s at about 35% now. We live on a cul-de-sac and are not overly popular, so it doesn’t get a ton of use, but it was relatively easy to set up. We did not buy the separate door chimes because you can use alexa as a door chime and you can set which devices you want to use, so you won’t have the UPS guy waking up the baby when it’s trying to nap. I have to say, this was a home run for us. Well done, meh! If you get any of the outdoor security cameras that work with this base station, I’m in.
====
User Manual
What’s Included?
Price Comparison
$199.99 at Amazon
Warranty
90 days
Estimated Delivery
Wednesday, Dec 8 - Tuesday, Dec 14
I see you!
@yakkoTDI eye see u too
Remote-operated trapdoor for gator pit sold separately.
Seriously eye have Eufy and no fees. Eye have had Ring, Arlo and others which had fees. Fees alone was my reasoning behind owning this brand. Works great so great had to turn it off when the little one felt the urge to keep ringing it and heard the chimes throughout the house over n over again.
@whomeyesu I thought doorbells were used more by your ears than your eyes.
If I’m interpreting the reviews of the app correctly, the video is stored on the local device, but you can access it via the app remotely, and it sends notifications etc., so the design is not getting you any extra privacy or security, just saving cloud storage fees. And the app seems to be pretty buggy and insecure.
So, pass…
@awk Yes, compared to top notch video doorbells which hold the speed rights on such carriers for said device. There will be buggy issues as those speed rights are held to those app devices. However, when on wifi I don’t experience an6 issues. So, if monthly fee isn’t a deal breaker for you go with top notch app services. Eye personally don’t like monthly fees and it handled my needs.
@whomeyesu
oops, you missed one
@awk I own one and my older parents own one as well. Yes, it’s saved locally so there aren’t any cloud fees, BUT you can pay a subscription to get the cloud. In terms of the software being buggy, the bugs are minimal and largely based on the available bandwidth of your home network.
Ultimately, this is only on my front door looking out, not into my home, so security wasn’t a huge issue for my use. If you’re putting this inside your home, I’d say otherwise.
If security is your issue, the older models use SD Cards to save locally. But ultimately when it comes to video doorbells, the price tag tends to dictate the level of security.
@awk
What do your younger parents own?
Is Wi-Fi security supported? What is the wireless system used between the doorbell and chime / receiver?
@hchavers Eye use my Arlo probably a much older model on my secure wifi password locked network without many issues. Once, and a while updates occur not very often which for my use eye like. However, when using my carrier provided service lag occurs likely due to carrier services of course. As, when eye am on wifi eye don’t receive same issue. Eye don’t have the desk chime we have wall plug chime as well as the app notifies as well. Unless you opt out of that option. Mainly only bought video doorbell for the peace n mind of being able to have the criminals on video who did said crime. Obviously, if they break in while my family is home and eye am not. Eye really could not do to much. By the time police arrive it would be to late. The crime was already committed yet atleast after the fact they are on video.
@whomeyesu At least you’ll get a video to share on YouTube as you watch your Amazon box get carried away.
I have a cheaper version of a Eufy doorbell. It works quite well. And I like that I can use an SD card instead of relying on some company’s cloud.
I wonder if I can take this with me when I leave my house and use it as a dash-cam too?
Can this be synced to my Google Nest Hub Max?
I assume when they say “2k”, they mean QHD when “2k” actually is actually just 1920x1080…
@ohhwell 1920x1080 is Full HD, so I’m assuming they mean true 2K or QHD?
Can I access the camera anytime, like a outdoor web cam, or just when the door bell is pushed…??
@gfreek Yes, anytime.
Mine is set up to send a quiet alert when it senses motion but doorbell is not pressed, and audible alert with gif-style image when doorbell is pressed. Of course when you open the notification, I’ll get the video. If you don’t answer/respond, it will take a video. You can also set timespans for these type actions and it works with IFTTT, so when I’m home and someone rings the doorbell, my Alexa and Google Homes will show the video so I don’t have to run to my phone every time.
@gfreek According to the review below of the video and audio quality of this doorbell, @12:57 the review mentions problems when livestreaming to Alexa at the time of the review a year ago. No mention whether it’s been fixed since.
I don’t recognize this model number, it’s supposed to be E82101W3-99 and the product shown is the 2k version but the manual is for the 1080p version.
Almost bought this on BF for $130. I think this is the first time in my years of visiting Meh that they’ve had something I’ve almost bought elsewhere. I feel like I have to buy it now.
Does this come with the home base station as pictured? The listed product number includes the base station, but the “what’s included” does not and the manual links to a completely different product.
@jayrandom Great question! The home base station is also in the linked Amazon comparison product so I’d also like some clarification before pulling the trigger on it. Can we also get a link to the manual for this model? The model number shows this product:
1
(edit time ran out, sorry)
The model number listed here shows the one with the Home Base setup shown on the Eufylife website.
@jayrandom I’m also wondering this. I will buy it if it includes the homebase, but not if it doesn’t
@davelkan @jayrandom Kerig3 Considering the model number listed for the add-on unit starts with T, I’m going to hope this is the model with the base. Plus, the add-on unit sells for $125 normally and is on sale for $99 right now. This one is also listed at Sidedeal for $139 with a regular price of $200 which is the normal price for this unit with the base. Sure hope I’m right because I just ordered one and don’t really feel like hassling the good cust serv people of meh in a few weeks.
Missed the @ above for ya @Kerig3.
@cinoclav Like you I just pulled the trigger even though Meh hasn’t clarified the model question. I’m also really hoping I won’t need to bother Meh customer service in the next few weeks, we’ll see…
That’s funny, I came here minutes after ordering a Eufy doorbell. But I was getting the 1080 version for $70 (and also no $5 shipping). I don’t think I have any need for the newer, fancier model.
isn’t it $6 shipping now?
Haven’t purchased anything since shipping went up
@culmac $5.99 + tax
I’ve had this for about one year. After trying doorbell cameras from Ring, Wyze and a no-name brand, I have to say this one was head and shoulders above those. It isn’t perfect - sometimes a delivery person will walk right up to the device and it will not record the event unless the bell is pushed. Also, it is a little annoying having to take out the doorbell, recharge it and put it back every 2-3 months.
Those are minor things, though, and the positives far outweigh the negatives. This is also a very good price. I think I paid close to $200 for mine.
Am currently using a web camera that catches both of my front entry points and does that quite well. However, I’m considering getting this and moving the web camera to catch the side or rear of my property. Hopefully by the time I decide these won’t be sold out.
Someone from Meh please clear up the model number confusion that’s been addressed several times above. The model listed here and in the pictures is E82101W3-1, but the model listed on the other page is not the same. Plus the Home Base unit is not listed in the “What’s Included” list. We need clarification please.
@Kerig3 Part of what is holding me back from pulling the trigger on this are the discrepancies in this listing. Hope “someone from Meh” answers this soon.
@Kerig3 agreed
@davelkan @steeltoesenator All day and still no answer from Meh. Odd. Oh well, maybe it’ll come up for sale again in a few weeks with clarification.
$99 now on Amazon lightning deal.
@crapstick That’s the doorbell/camera unit, aka “add-on”, only
@aa040371 doh!
Can I set it up to automatically release the hounds?
@theonlybuster @Sarisin or anyone else who has one: can you pull up recordings and receive notifications on your phone when you’re away from home? If so, how does that work without data getting sent to the cloud?
@orphum Yes to both. I don’t have one of these, though I just ordered. I do have 2 of their cameras already and a base station. The app uses an encrypted connection back to the base station to let you view the footage. Notifications were just text for the cameras, then I’d open the app if I wanted to see what the motion sensors picked up or a live view off the cameras.
@Aracos did you have to do anything fancy on your router (port forwarding or DMZ listing or the like)?
Sorry for all the questions; I just tend to get paranoid adding IoT devices with personal data.
@orphum No, it was pretty straight forward from what I remember. It might have just been choosing which wireless network it found and supplying the password. The whole setup was really easy.
I hear you on the paranoia with IoT devices, I struggled for a while determining what to buy and almost went with a wired setup that would allow me to remotely access the DVR. I was hoping to avoid fees, but more importantly wanted to avoid rogue employees and the creeps I’ve seen in news stories taking over security cameras to spy or mess with people. I’ve been happy with these cameras though and it sure was a lot easier than installing that wired setup would have been. I’ve avoided all the smart speakers and stuff like that, though I did add an ecobee 3 thermostat also this year.
I’m not sure I understand (see pic)…if this just “snaps in” to a holder, what prevents anyone from simply snapping it out and putting it in their pocket and walking away with it?
@aa040371 Clearly the word “SECURITY” written on the front of it would deter any would be thief.
@aa040371 Nothing which I hear happens often with video doorbells. A lot of confusion here in the comments, but this model is supposed to have the base station. You’d at least have footage of the thief because it would be stored on the 16GB internal storage. 2 of the other 3 models store footage on the doorbell, the other on a card inserted into the included chime.
@aa040371 The manual shows a “key” that’s included that’s needed to release the camera unit from that base plate. It’s not a foolproof way to prevent theft, but it’ll take a random thief some time to remove it without the key.
Does it come with the Homebase?
Still confused… does it work with my doorbell on the wall or do I have to buy some wireless chime for it?
@WaferboymC The base that comes with it is used as the chime. Alternately, according to the video above it appears you can use an Amazon Dot or Echo as the chime and voice interface. It seems you can do the same with Google devices.
@WaferboymC Looking at Eufy’s website, it only mentions being able to use Echo/Dot devices as a chime. No Google Home apparently.
@WaferboymC This is the only model that supports mechanical chimes per the comparison chart if you scroll down on their website listing: https://us.eufylife.com/products/e82101w3
/giphy groovy-bizarre-penguin
/giphy murky-nimble-pocket
@Aracos For those with questions on this doorbell, I don’t have experience with the doorbells, but I do with this: https://us.eufylife.com/products/T88611D1
I’ve been very happy with my 2 eufyCam 2C Pro cameras from this kit and the included HomeBase 2. I think I installed the end of Feb, early March this year and wished I’d have pulled the trigger sooner. I bought it to help me keep an eye on my elderly father that I was sole caregiver to. I work nights and it was a great help keeping an eye on him while he should be in bed sleeping. I did have to eventually turn notifications off though and just try to regularly check the app. Some nights when he wasn’t sleeping it was blowing up my phone with notifications as he paced back and forth in the areas I set the cameras up.
I was planning on adding more cameras at some point, along with the doorbell I just ordered, but he just passed away 2 weeks ago, so I’m in no hurry to add more cameras now. I went with these specifically because I felt they were more secure and would hopefully prevent some random stranger from watching the feed if it used the cloud footage like so many. With me putting one in his bedroom I didn’t want that, but they were invaluable in knowing he was safe or leaving work early if he fell or had other issues that needed to be addressed sooner. I can’t vouch for the quality of speaking to someone at the door with the doorbell, but there were a number of occasions I spoke to my dad through my current setup and the only real issue was a bit of an echo sometimes. We usually understood each other just fine though.
@Aracos Thanks for the info. I’m truly sorry for your loss.
Well, I had a $20 code to use from a contest earlier this year. Seems like the right time to use it.
/image jaded-manic-beetle
/giphy jaded-manic-beetle
Wtf Hot Wheels - that’s not even a Beetle nor is it the color jade.
/giphy barbed-crazy-pilsner
or … https://giphy.com/gifs/netflix-stranger-things-barb-xUOrw3ulT8TrxudGMw
Just so everyone knows, this is the model that does not have the base station. I feel this was a bit misleading. The product features they listed was the 2k model and the what’s included showed the list of what is included and the user manual linked was the 1080p model.
I tried to cancel and because my order already shipped, I was told it could not be cancelled and that I could refuse shipment. After it is received back, then I would get a refund in 2-10 business days. I can say I won’t be ordering anything else from Meh in the future.
@magicman18 Are you sure it doesn’t have the base station with it? All indications are it does.
The only thing that doesn’t as you pointed out is the included items. I would think based on 1 and 2 above it was left off the items list in error.
If you are right, then this is a gross misrepresentation and should not have linked to the $199 product in amazon or listed that model number. Mine has been shipped, we’ll see what shows up!
@beachsandguy So I thought the same thing. I messaged Support and they responded
"Hi there,
Your Orders page this is what comes with this
What’s Included?
1x Eufy Wireless Video Doorbell (Battery-Powered)
1x Mounting bracket
1x Screw hole positioning card
1x 15" mounting wedge
1x USB charging cable
1x Screw pack (includes spare screws and anchors)
1x Doorbell detaching pin
1x Quick start guide
So this is just for the door part not the base station.
Thanks! "
When I asked about cancelling I was told:
"Hi there,
This order has already entered the shipping process and can no longer be changed or canceled. Your tracking should update to Your Orders page within 24 hours.
You may refuse delivery of the order by telling your mail carrier or returning the unopened package to your local Post Office. They’ll send it back to us and we’ll refund you upon its return. (If the item shipped via FedEx, you’ll need to contact them directly prior to delivery to refuse delivery.)
If you need to make changes or cancel next time, there is a “cancel” button on the Your Orders page for 1 hour after you order. Sometimes support can cancel after that, if the order hasn’t shipped, but our turnaround time doesn’t always allow for that.
However, once we receive the item back or we see that it has been refused via the tracking info on the website we can issue a refund which takes 2-10 business days generally.
Thanks!"
@magicman18 Interesting. Thanks for sharing the details! I am hoping the person you communicated with doesn’t really know. Hopefully the box will make it obvious by size that it contains more than just the doorbell component
If largish, will open and take a look, but if too small, will send back.
@magicman18 Did your correspondence with Meh make any mention of the Base Unit? All I’m reading is what looks like their scripted reply for how to refuse your shipment after it’s shipped. If this doesn’t come as it was shown in the photos there’s going to be over 300 angry customers.
@Kerig3 so my initial question was if the unit I order has the base station or just the chime. The response I got back was as follows (copied and pasted from my email):
“ "Hi there,
Your Orders page this is what comes with this
What’s Included?
1x Eufy Wireless Video Doorbell (Battery-Powered)
1x Mounting bracket
1x Screw hole positioning card
1x 15" mounting wedge
1x USB charging cable
1x Screw pack (includes spare screws and anchors)
1x Doorbell detaching pin
1x Quick start guide
So this is just for the door part not the base station.
Thanks! "
@magicman18 Thanks for clarifying. Looks like I’ll be sending it back—and that’ll be my last purchase from Meh.
@Kerig3 @magicman18 Looks like it is going back (refused) as soon as it is delivered. MEH should issue an apology. This will be my last MEH order.
@solardiver If this indeed ships without the base unit—although it was shown in the photos and is part of the model number listed on this page—an apology is the least they could do since this would be clearly false advertising. This would also make my last 2 years of purchases a 50/50 (for me) that I’ll get what was advertised. Very sloppy and not the Meh of old, IMO.
@Kerig3 @magicman18 Hey y’all. Checked in with our product team and they tell me the base station is included as expected and like the main photo shows. I think y’all will get what you are wanting.
@magicman18 Just to let everyone know… My doorbell was just delivered and the Homebase 2 was INCLUDED. It ships as a set. The Homebase 2 wasn’t even mentioned on the outside of the box but it was there.
@ChadP @carlhutto Thank you both for the follow ups!!! I was really steaming this weekend thinking about having to send it back. I wouldn’t have been unable to refuse my delivery—even the mail girl just drops packages on the porch. (what ever happened to those “missed delivery” notices?) I’ll hold my judgement on Meh and chill out until it’s here. Thanks again guys!
Edit: “I wouldn’t have been able to refuse my delivery…”
D’oh!
I set mine up today, the hardest thing was waiting for the doorbell to charge up. Will see how long the battery lasts, if it has to be charged more than once a week at 6 hours to full charge, that might make it more trouble than it’s worth.
I too received my set and the Homebase 2 is INCLUDED with the package. Fast shipping and I love their customer care team. My only issue was that the box was severely damaged and I don’t think this is a Meh issue but a transport delivery issue. Cannot hook it up due to the damage but again it is NOT a Meh issue.
@amaGoh1 Thanks for the verification! Sorry your’s came crushed and I hope you get it sorted out with the post office.
I received my set today and I can also confirm that it came with the Homebase 2 and all the other accessories to get it working. I haven’t set it up and tested it yet—and I’ll be waiting for warmer Chicagoland weather before installing it outside (it’s 20°F right now)—but initially it looks good and the kit seems complete so I have no complaints. Thanks to Meh support and everyone else who chimed in on this product!
Like the others, i can confirm it did come with the Homebase 2
I set this up the week after it came and I still haven’t had to charge the battery, it’s at about 35% now. We live on a cul-de-sac and are not overly popular, so it doesn’t get a ton of use, but it was relatively easy to set up. We did not buy the separate door chimes because you can use alexa as a door chime and you can set which devices you want to use, so you won’t have the UPS guy waking up the baby when it’s trying to nap. I have to say, this was a home run for us. Well done, meh! If you get any of the outdoor security cameras that work with this base station, I’m in.