Customer Support-y Stuff (I know there's a backlog, but dang)

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Heyo! I'm only posting this here because phone support doesn't exist and this seems more likely to get noticed by folks like @hollboll or other support humans. I've emailed about this twice since last Monday with no response (again, backlog, I know)...but here we go again:

FedEx lost my KitchenAid mixer order. And, for whatever reason, they won't talk to me about it...only Meh (they mentioned something about how much time has passed). So I emailed Meh support about the situation and right now I'm just stuck waiting for someone to tell me whether or not they'll talk to someone else about something for me, and don't have any clue when I might have a clue about what's going on.

I'm generally a pretty patient fella, but this was supposed to be my sister's wedding gift and the wedding is coming up FAST.

In one way, this is just a public plea for some support from Meh staff.

In another, it's a request for advice. Have any of y'all had experience with lost packages before? Have they been replaced or refunded or what? It would be awesome if I could just get a replacement KitchenAid (because she'd love the mixer, and I'd love to spend less than a billion dollars on it)...but if that isn't gonna happen, then I'd like to know sooner rather than later so I can figure out another wedding gift for the li'l sis (or somehow come to terms with paying retail for a KitchenAid).

Can a brotha get some help and/or advice?