I’m with Irk on this one. CSRs reading from a script drives me crazy as well. And what’s worse is when they don’t listen to what I have to say as they plough forward with their scripted responses.
@chuckf1 It’s downright infuriating. I usually call them out on it by reminding them that I had, in fact, just answered what they are asking only a few seconds ago.
In their defense, I used to edit scripts for a large insurance entity, and the CS reps were required to use scripts so there was no chance of them giving the consumer wrong information. That’s not to say that it doesn’t drive me nuts everywhere else.
I think Irk is overly optimistic about the abilities of many CS people. Without a script to guide them, many would not know what to say or how to deal with someone properly on the phone.
The proof: have you tried talking to people these days? Especially people from the younger generations. It’s mumbles "huh"s or the blank look of boredom laced confusion.
@mml666@therealjrn I’m curious why “no problem” bothers you.
I personally find it more comfortable to use. I say “No problem” to say that whatever favor I did was not a problem to perform.
“You’re welcome” feels a bit more presumptuous to me.
“No problem” denies having done a favor. “You’re welcome” acknowledges having done one. It’s kind of like saying, “Yeah, I helped you. And you are welcome to my help.”
@mml666@therealjrn Huh. I guess I was just talking about everyday life. I don’t really work in a customer-facing role, for the most part, and I don’t work in an industry where customer interactions go like that.
Back in college when I did work somewhere that a customer might thank me, I always just thanked them back and wished them a nice day.
Saying “No Problem” is dismissive to a courteous acknowledgement of thanks. It tells the thank-er, “I did what I did only because it didn’t cause me any problems and not because I care about about you in any way.”
“You’re Welcome”, on the other hand, says, “I acknowledge that you have given me thanks and I would gladly do again for you whatever it was that caused you to thank me because it was worth my time and effort to do so.”
@mml666@therealjrn My mother is enraged by “no problem,” no matter how many times I tell her it’s the same idea as de nada or de rien, I suppose because it’s rarely said with a sense of graciousness. I’m fine with it, but enraged by “have a nice one,” just because it makes no sense.
@mml666@therealjrn
More than the words themselves, the “no problem” bugs me the most when it’s said with that all-too-common insincere tone. Lately, I’ve been getting a deadpan “sure” as a response to even my most smiling, cheerful “thank you”. Now that one is totally… just… Grrrr.
@jester747@mml666@therealjrn I’m with the informal people on this. Every time I say “you’re welcome”, part of my brain translates that as, “Just so we’re clear, I am the only reason your Excel file will ever work, and I now own your soul.”
@InnocuousFarmer@jester747@mml666@therealjrn I’ve been hearing a nicer mix lately - the “No problem, happy to help!”, which says to me that they wanted to help out and doing so is no burden to them because they want to do it, and less formal than “you’re welcome”.
Thank you, have a nice day sir or madam!
I’m with Irk on this one. CSRs reading from a script drives me crazy as well. And what’s worse is when they don’t listen to what I have to say as they plough forward with their scripted responses.
Thank you for being such a loyal customer.
@chuckf1 It’s downright infuriating. I usually call them out on it by reminding them that I had, in fact, just answered what they are asking only a few seconds ago.
Your call is important to us.
Truth.
That the meh CS folks don’t do this is one of the best things about Meh. The Troll described it perfectly.
In their defense, I used to edit scripts for a large insurance entity, and the CS reps were required to use scripts so there was no chance of them giving the consumer wrong information. That’s not to say that it doesn’t drive me nuts everywhere else.
I think Irk is overly optimistic about the abilities of many CS people. Without a script to guide them, many would not know what to say or how to deal with someone properly on the phone.
The proof: have you tried talking to people these days? Especially people from the younger generations. It’s mumbles "huh"s or the blank look of boredom laced confusion.
@mml666 Apparently they lack the ability to say “you’re welcome” instead uttering “no problem”.
/I always tell them “Great, I wasn’t looking for a problem when I walked in here”.
@mml666 @therealjrn I’m curious why “no problem” bothers you.
I personally find it more comfortable to use. I say “No problem” to say that whatever favor I did was not a problem to perform.
“You’re welcome” feels a bit more presumptuous to me.
“No problem” denies having done a favor. “You’re welcome” acknowledges having done one. It’s kind of like saying, “Yeah, I helped you. And you are welcome to my help.”
@Limewater @mml666 Yes, that is the problem with “no problem”.
What “no problem” people seem to lose sight of is, that it is I doing the favor of my patronage, not them doing me a favor.
@mml666 @therealjrn Huh. I guess I was just talking about everyday life. I don’t really work in a customer-facing role, for the most part, and I don’t work in an industry where customer interactions go like that.
Back in college when I did work somewhere that a customer might thank me, I always just thanked them back and wished them a nice day.
@Limewater @mml666
We all gotta serve somebody. : )
@therealjrn
The “No Problem” bothers me too.
Saying “No Problem” is dismissive to a courteous acknowledgement of thanks. It tells the thank-er, “I did what I did only because it didn’t cause me any problems and not because I care about about you in any way.”
“You’re Welcome”, on the other hand, says, “I acknowledge that you have given me thanks and I would gladly do again for you whatever it was that caused you to thank me because it was worth my time and effort to do so.”
@mml666 @therealjrn My mother is enraged by “no problem,” no matter how many times I tell her it’s the same idea as de nada or de rien, I suppose because it’s rarely said with a sense of graciousness. I’m fine with it, but enraged by “have a nice one,” just because it makes no sense.
@mml666 @mossygreen
/me “I already have a nice one, thank you.”
@mml666 @therealjrn
More than the words themselves, the “no problem” bugs me the most when it’s said with that all-too-common insincere tone. Lately, I’ve been getting a deadpan “sure” as a response to even my most smiling, cheerful “thank you”. Now that one is totally… just… Grrrr.
@jester747 @mml666 @therealjrn I’m with the informal people on this. Every time I say “you’re welcome”, part of my brain translates that as, “Just so we’re clear, I am the only reason your Excel file will ever work, and I now own your soul.”
@InnocuousFarmer @jester747 @mml666 @therealjrn I’ve been hearing a nicer mix lately - the “No problem, happy to help!”, which says to me that they wanted to help out and doing so is no burden to them because they want to do it, and less formal than “you’re welcome”.
I always say “You’re welcome”, but make it a point to never say “Your welcome”.
@macromeh …thats a good point…
@chienfou @macromeh it’s a shame they don’t teach how to pronounce the apostrophe in schools anymore
@macromeh @stolicat reminds me of this supposed story…