Competitor selling inventory they don't have
2Yes that's right. I purchased a few things including an expensive item they sold on one of their main pages just over a month ago. I noticed a couple weeks later they were selling that same expensive item on their "sellout" page for the same price.
After emailing back and forth with their support and getting barely more than generic replies asking me to wait a few more days, Monday I finally called it quits and kindly asked that they cancel my order.
Today I received this:
Hello (censored),
Thanks for your patience. Honestly, I don't know if your other items
ever shipped or if they are every (I'm sure they meant "ever" here)
going to ship. So I have issued a refund for everything except for the
watch (edit: I received this THREE days after ordering it). The refund
should post to your account in about 5 business days. I apologize
again, and hope you forgive us!
(censored),
(censored) Member Services
Really? "I don't know if your other items ever shipped or if they are ever going to ship"
Very professional.
- 5 comments, 24 replies
- Comment
This is the trouble when you rely on other companies to do the actual shipping. I've gotten responses saying they "don't have a replacement, so here is a refund." Only to see the same item sold a day later. The truth is it's way easier to issue a refund than to track the item down and/or kick the vendor in the bum to have them ship it.
I've gotten this exact response as well. while they were selling the item. on the main page.
Drop shipping is such a cluster. Their buyers aren't vetting vendors well and.... eh I could go on, but I won't.
Yeah, the 'refund rather than work' is annoying, but that's what daddy Amazon does too. I just want the item I expected--otherwise, WTF would I have ordered it?
And while it's nice to point fingers at vendors, there isn't a 'vendor' to blame with the mess that tees have become.
"that's what daddy Amazon does too" Probably the reason they are doing it now too. All new CS team learning daddy's ways.
Depends if it's "fullfilled by Amazon" or not, I think. I've had some refunds and some replacements based on the type of order.
The last shirt I ordered through shirt.woot never showed up. I randomly commented about it on Twitter (because it was awesome - don't take my word for it, before Levar became crowdfund famous) and the fact that it had been weeks and I still hadn't received it. Someone trolling social media caught my tweet and asked me to contact their CS dept. I did, and ended up with three different tickets. The order never shipped out and somehow disappeared from half of their systems. I eventually got both my original order refunded and a (that exact) free shirt. Took six weeks, though.
anyone else getting kinda tired of all the woot bashing and think it's really stupid that we keep referring to woot as "those other guys" or whatever? I thought it was ridiculous but maybe the censorship over there has people paranoid. Whatever, it's all stupid in my not so humble opinion.
Agree.
Yuuuuuuuuup
Uh... yuuuup
Danger zone
I thought "those other guys" were overstock.com
There's meh bashing on woot and woot bashing on woot too. Tired of bashing in general. Peace.
I got fed up and divorced Woot a couple of years ago. (Formerly notanaardvark). I'm happy to say Meh & I are now 'in a relationship'.
. . . and I like that there is no downvoting over here.
I saw the meh bashing last night. It made me roll my eyes and chuckle.
@thumperchick: Was this on deals.woot? Not that I really venture much beyond shirt, still. Newest drama - designs not printing as submitted.
yes @narfcake, ATC had some commentary on the foul, terrible, shitty language we use 'round these parts.
Pretty glad I no longer hang out on deals.woot. seemed to me that a group of individuals decided that they would be the voice of deals.woot.
And they would down vote and correct everything they did not agree with to the point of exhaustion. They have nothing better to do I guess.
@studerc : Hey I still post over there. Still some nice folks. Live and let live.
@ceagee. Me, too.
Haha. Please don't interpret my comments as attacking the collective whole. There are just a collect few going a little overboard.
Just like everywhere, DW is a mixed bag of human. YMMV. ;)
or, as Hannibal might call it, "Takeout"
@harrison I can't wait for season 3. I miss my favorite Danish cannibal.
Season 3's menu will be Italian.