What happen to your return policy {Necropost}

baouyen thought this was worth mentioning said

I purchased the 2 pairs of Ideation earbuds and they work like a joke. Fully charged but only work for 20 secs top and turn off by themselves

Have been sending the return emails/forms to you guys 4 times but get absolutely no reply. Is it how you handle the return of the defective items that you sell to you VIP member?