Thanks for Nothing, Meh!!

Yep, we messed up, and we aren't happy about it. But we do our best to be pretty transparent around here so I'll share what happened. So here goes:

These headphones were brought in to our warehouse a couple of months ago. What you may not know is that we have a few additional channels we use to sell items outside of meh.com. A few weeks ago, a large portion of these headphones were sold via one of those channels but were not properly accounted for in our inventory system. As such, when we went in to set this sale up it was our understanding that we had a certain number of these to sell based on what our inventory system told us when in reality that number had already been significantly depleted. This was not discovered until the sale had already been completed and it was time to ship them when the physical units were pulled down from our warehouse to be boxed up.

With that said, it still shouldn't have happened. In fact, we have certain procedures in place to make sure things like this don't happen. But one of those procedures wasn't followed and it did happen and that sucks.

We understand that this is by no means an ideal scenario for you and we don't take that lightly. We'll use this as a learning experience and are implementing some company wide changes to ensure things like this are caught before they ever reach you. In the meantime, we hope that the solution we offered helps to take the sting away at least a little bit but fully understand that it won't make everyone happy. That last part is the one that bugs us the most.

tl;dr We've got to get better at counting stuff before we sell it.

cc: @mistypants