Shout out to Katie in customer support (email)
I’ve had a couple of different issues come up recently, one with my account and one with an order, and happened to have Katie on the other end helping me out. She put the extra effort into finding out what happened in my account, and resolved my order issue without hesitation. And she did it all with a sense of humor and a smile that showed through her email.
In a world of ‘meh’, Katie is a ‘hells yeah!’
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