QUIP may cause death
12This is a copy of my 4th email to various people at Quip.
My wife has nerve damage in her hand due to cancer and the light weight of the Quip is a Godsend. Several day ago I was surprised to find the brush head on the bathroom floor and the motor assembly nowhere to be seen. She keeps the quip in a glass on the bathroom sink. Finally we located the motor in the wastebasket some 7 feet away. We are the only two people living in our house and the only explanation is that the Quip turned on later that morning and launched the 2 parts under spring pressure. I also found the battery completely drained so it had been running for a long time. It normally runs for 2 minutes and gives a pause at 30 seconds.
With another new battery and new brush head, the unit again worked fine. Yesterday morning we were awaked at 3 AM by a loud buzzing noise coming from the bathroom. I found the Quip had spontaneously turned on. I could only turn it off by pulling off the brush and pulling the motor to disconnect. Later I reassembled the unit and now it no longer works. I checked battery with battery test meter. Clearly there is a defect in the motor.
One thing that your company should be concerned about is a safety issue. If the brush and motor could be launched spontaneously with such force that the parts traveled 7 feet, what if that happened while in someone’s mouth? There could be injury to one’s cheek or even could cause choking if it launched down the throat.
I purchase the product in good faith and feel you should replace it.
…
Company response below:
Thank you so much for following up with me!
If you’d like to reactivate your warranty and resume receiving replacement shipments, in order to move forward with our troubleshooting process for a possible replacement, you can sign up for a new refill subscription and I’d be happy to assist you 
To complete this you can visit www.getquip.com/refills to create a new plan and once you have competed your new order, please follow up with me and I’m here to help you further!
Thank you for your patience and please let me know how you’d like to proceed!
Best,
Claire
…
So they want even more money. So now time for me to contact Consumer Product Safety Commission.
- 16 comments, 11 replies
- Comment
This is probably a huge problem for them with many returns. Any decent company would gladly send you a prompt replacement. I would not recommend this product to my friends. Good luck.
Tried quip, it’s worthless garbage. It’s a vibrator attached to a toothbrush with a slick aluminum finish for $40. Giant waste of money.
Uh wow, that was an epic story. Just checking - did you buy a Quip from us? We’re not able to find any record of it.
No I didn’t. I read about the product a year and half ago and it was highly recommended in “The Week.” So I signed up for the complete Quip with the 3 replacement brushes (and AAA batteries) sent every 3 months. I then cancelled subscription because brushes last longer.
As a Morning Save Member I should have bought another when they were available from you. If you have a spare motor part in the Mediocre Warehouse, I would like to buy that. The motor is a little longer than the battery and slides into the handle followed by the AAA battery. (see image link below) I hope you can help. Thank You!
@vastomers so… Let me get this straight. You want another death brush?
@RiotDemon @vastomers Good life insurance policy…?
Hoping another one will not kill me
Maybe your bathroom is haunted…
@mfladd uploaded a pic of yourself, I see.
@RiotDemon Pornbusters? “who you gonna call”
Y’all should have listened to me…
@shahnm
/image Germans love David hasselhoff
The Quip is a complete scam. A vibrating handle is not a sonic toothbrush
@megjosh … unless it’s just spot-on market research. Eh? Eh?
Eh?
@Vastomers:
If necessary to use Clare’s (non-professional) suggestion to resolve this issue, perhaps I can assist. I will need replacement heads, could buy yours at cost, email you a pre-paid shipping label and free USPS boxes to use. The path of least resistance is what I’d hopefully take, Unless “It’s the principle” gets me stuck-on-stupid. Hope my optional offer doesn’t backfire by creating you stress! Kindest regards, Samantha Wood
Sorry I don’t understand your proposal. English is not my first language. Why would you want my replacement brush head? I wanted a replacement working motor because my unit worked fine for a year. Are you meh staff?
Hello @vastomers - the staff here all have an Erlenmeyer Flask badge next to their username. (Like mine.)
We don’t have these in stock anymore, unfortunately.
@Thumperchick @vastomers I mean, not any on the books, if you get my drift.
B/c they were stolen. The joke is Quip said you stole them.
Fine. I won’t be here all week. I’ll show myself out.
I want to point out some fine print to everyone who owns a Quip: The lifetime warranty only exists if you subscribe to one of their refill plans (brush heads, batteries, toothpaste, or any combination thereof). Otherwise it only has a limited one-year warranty.
Also, as their explanation goes, they MAY only consider providing warranty service if you purchased directly from them (they require that you provide the original email address or order number associated with your purchase, which you would not have if you bought it at Target, or perhaps even Meh…). Additionally, if you do not store/handle/refill your Quip as specified in the manual then you could also be out of luck. And you may be required to send it back to them, which insinuates that they are the final arbitrator of determining if the fault is in the manufacturing (covered) or from improper use (not covered).
Good luck!
@Jon651 So, let me get this straight…their warranty doesn’t explicitly exclude toothbrushes stolen from the warehouse, right?
Mine finally became possessed, too.
I have had THREE of these brushes suddenly and randomly start vibrating in their holders mounted on our bathroom mirror. The last one started 2 days ago. I am done with quip. I’m taking this one back to Target to exchange for a new one, and then Ima sell it online.
Hmm, my mother had bought some of the disposable vibrating toothbrushes, and after a while they started vibrating still sealed in the package. I’m, thinking they had bad switches, which are just pushbuttons. Probably something similar with quip. A membrane momentary switch, and some circuitry to turn on and off, and the circuitry is too sensitive, starts detecting button presses when there isn’t one.
I think you are better off with a real electric toothbrush anyway, with oscillating and rotating motion.
@kevinrs The Pursonics Meh sold awhile back also have the 2am self activating phantom brushing mode that can be a bit disconcerting, especially if it was left on the edge of the sink ready to fall in.
KuoH
This happened to me too!!! Though I got to actually see it versus being completely surprised by my toothbrush being in pieces without seeing it. I had just brushed my teeth and put it back into it’s holder attached to my mirror, when all of a sudden the light fixture above my mirror broke and glass fell down into the sink nearly missing my hands!!! I panicked of course, like WTF just happened?? Then noticed my toothbrush was not in it’s holder and lay it 3 pieces on my sink and floor. I could easily have sliced my hand or head open from this happening. I’m lucky. DO NOT BUY THIS PRODUCT!!! I haven’t even notified Quip because I already know they will not do anything, as I do not have a refill subscription and I do not want any type of replacement. What I want is for them to reimburse me for a freaking new light fixture!
Just woke up to a weird vibrating sound on the other side of the house, went to explore and my son’s Quip toothbrush is on by itself just buzzing away. It was almost impossible to take it apart to get it to stop, because turning it off didn’t work and it just kept turning itself back on. I see now that this is an issue that a ton of other people are having. Quip, how do you plan on addressing your ghost toothbrushes?
@berrysweetgurl Quip isn’t affiliated with Meh; in fact they sued Meh for selling their brushes once several years ago.