Hey there @jackhedwards, I'm @MEHcus and I run our support team. I saw that you asked some questions in your emails to us so I thought I'd answer them here for you.
Support takes more then a week to reach out?
No, most of our cases are answered within 24 hours, though occasionally it may take slightly longer. I'm not quite sure where your thought on a week came from.
What the F*ck do they do all day? (referring to our CS group that is)
My team works tirelessly and are incredibly dedicated to this company. They deal with each case in the order it comes in. (Except for our VMP's of course, they get priority CS and jump to the front of the queue.)
Thought I'd share some stats and facts with you while we were here as well: - Our CS team consists of 2 people (and myself) because - Our deals are typically the cheapest prices you can find on the internet at that time for a given product. As such, we don't have a massive budget for a large CS team. - Our average response time as of this very second is 17 hours. Mind you that we do not work nights or weekends, both of which are factored in to that 17 hour number. - As of this second we have 155 cases in our queue (that number being a bit inflated by folks that create multiple cases before getting a response) - Our case load for an entire week a mere 4 weeks ago was 258 cases. Our case load last week was right at 1,000 cases. - As you can see, we are growing. We don't just run meh.com, we've now got multiple sites that run deals (moringsave.com and checkout.org). - Of course, if that growth continues, we'll look to add to our team so that we can maintain our commitment to a 24 hour response time. - We aren't Amazon.
I know that you think "It'd be great to get some f*ing support from your support team." and I agree. I assure you that you will get your support and we will gladly answer each of the emails you've sent us over the past 24 hours. And once that is done, well, there are a lot of places to shop on the internet and I hope that you can find the right place for you. But when you do, I have one small piece of advice for you, follow Wheaton's Law.
@MEHcus I have ordered too many items to remember in the little over a year that I have been coming here... I mean, I order A LOT... and I have only had to contact support ONE time, when something I ordered came in defective. Support got back to me IMMEDIATELY, letting me know exactly what to do. Anyone who wants to bitch about Meh support, I will vouch for them all the way!
@MEHcus If you think about it Meh CS is pretty good. Given the products are meh to begin with, often bad production runs or questionable refurbs, and that the shipping dept crew isn't able to handle a tape gun properly, it's amazing there's anybody that is willing to work at Meh CS at all.
@vampje Present company excluded, of course, but far too often it seems customer support is not a high priority for businesses. I'm a patient and understanding person. But sometimes if I don't at least pretend to be angry, I get no help. I can understand that some people may have been trained by experiences to skip the polite and friendly approach. And some people are just born assholes.
@walarney While I understand that in some CS situations, the loud ass squeaky wheel gets more grease; it is usually the reasonable customer with a real problem who gets the better solution. The people who work CS are people too, and usually want to go out of their way for the nice guy that got screwed along the way. The adamant asshole gets just enough to shut them up and preferably make them go away. I don't buy the idea that starting any interaction or conversation from a dickish stance is something you're "trained" to do. It's a choice to treat a human being like less than a human being. The result from starting a conversation from that position narrows your options greatly. It sucks that some people choose that as their starting point.
@walarney Some companies only learn about the importance of good CS after suffering a major setback. Some don't ... and in the downward spiral they go. Of course the best case is if one doesn't have to contact CS at all; that usually means everything was okay.
The gentle approach has always worked well as an intro; I may respond more firmly if CS proves to be idiots, but going FULL RANT doesn't always result in a good outcome.
@iamroot this was the most gentle of their posts - here, drone.horse, and mediocre. All within 10 minutes. None were rude, though it seems the emails to CS certainly were.
Did you give them at least a few hours to respond?
Check your spam filter
Give them a day or two, if its damaged I'm sure they'll be quick to help. If it's buyers remorse you're fucked.
Every forum, huh dude? I answered you in drone.horse and mediocre.
@Thumperchick you can lead a drone.horse to water, but you can't make them drink...
@sohmageek It seeks it's own level.
@Pavlov @sohmageek
(In case you don't get the joke, I was going to say "it's a profound statement", but then I thought of State Farm...)
Hey there @jackhedwards, I'm @MEHcus and I run our support team. I saw that you asked some questions in your emails to us so I thought I'd answer them here for you.
Thought I'd share some stats and facts with you while we were here as well:
- Our CS team consists of 2 people (and myself) because
- Our deals are typically the cheapest prices you can find on the internet at that time for a given product. As such, we don't have a massive budget for a large CS team.
- Our average response time as of this very second is 17 hours. Mind you that we do not work nights or weekends, both of which are factored in to that 17 hour number.
- As of this second we have 155 cases in our queue (that number being a bit inflated by folks that create multiple cases before getting a response)
- Our case load for an entire week a mere 4 weeks ago was 258 cases. Our case load last week was right at 1,000 cases.
- As you can see, we are growing. We don't just run meh.com, we've now got multiple sites that run deals (moringsave.com and checkout.org).
- Of course, if that growth continues, we'll look to add to our team so that we can maintain our commitment to a 24 hour response time.
- We aren't Amazon.
I know that you think "It'd be great to get some f*ing support from your support team." and I agree. I assure you that you will get your support and we will gladly answer each of the emails you've sent us over the past 24 hours. And once that is done, well, there are a lot of places to shop on the internet and I hope that you can find the right place for you. But when you do, I have one small piece of advice for you, follow Wheaton's Law.
-meh
@MEHcus
@MEHcus
My hero.
@MEHcus
@MEHcus You are just the best.
@MEHcus I have ordered too many items to remember in the little over a year that I have been coming here... I mean, I order A LOT... and I have only had to contact support ONE time, when something I ordered came in defective. Support got back to me IMMEDIATELY, letting me know exactly what to do. Anyone who wants to bitch about Meh support, I will vouch for them all the way!
@Baybay11 aww why not stick up for meh support instead?
@thismyusername ISWYDT good catch!
@MEHcus If you think about it Meh CS is pretty good. Given the products are meh to begin with, often bad production runs or questionable refurbs,
and that the shipping dept crew isn't able to handle a tape gun properly, it's amazing there's anybody that is willing to work at Meh CS at all.
@MEHcus So I'm just one of the unlucky ones that needs you guys when your swamped and can't help anyway. and here I thought you guys just hated me.
At least I've only needed help 3 times (I think) ;D
@dolphinone I love purple.
@fuchthissheet
Hint.
Turn on VMP. You'll find it in your account menu at the top of the screen under MY Account.
You'll shoot right to the top of the queue.
Then if you can't find anything else to buy, turn VMP off within 30 days and the 5 bucks will auto-credit back to you.
i never understand why people get mad first and think that will get them exactly what the want.
anytime i've had an issue, it was handled quickly.
@vampje
Something about humans and their thinking that they have "entitlement" to stuff.
@vampje Some people think if they throw a tantrum, they'll get the attention they want.
(Thankfully, that doesn't work here!)
@narfcake
I just giggled reading that.
Meh.
@vampje Present company excluded, of course, but far too often it seems customer support is not a high priority for businesses. I'm a patient and understanding person. But sometimes if I don't at least pretend to be angry, I get no help. I can understand that some people may have been trained by experiences to skip the polite and friendly approach. And some people are just born assholes.
@walarney While I understand that in some CS situations, the loud ass squeaky wheel gets more grease; it is usually the reasonable customer with a real problem who gets the better solution. The people who work CS are people too, and usually want to go out of their way for the nice guy that got screwed along the way. The adamant asshole gets just enough to shut them up and preferably make them go away.
I don't buy the idea that starting any interaction or conversation from a dickish stance is something you're "trained" to do. It's a choice to treat a human being like less than a human being. The result from starting a conversation from that position narrows your options greatly. It sucks that some people choose that as their starting point.
@walarney Some companies only learn about the importance of good CS after suffering a major setback. Some don't ... and in the downward spiral they go. Of course the best case is if one doesn't have to contact CS at all; that usually means everything was okay.
The gentle approach has always worked well as an intro; I may respond more firmly if CS proves to be idiots, but going FULL RANT doesn't always result in a good outcome.
@narfcake unless there was a ninja edit, "Already reached out to support. More than once. Help please" seems pretty gentle.
@iamroot This post was gentle. By the sounds of it, the actual emails were not and the OP seemed to expect responses to have been instantaneous.
(I've only had one company's CS department email a response that quickly before, so I know such is not the norm.)
@iamroot this was the most gentle of their posts - here, drone.horse, and mediocre. All within 10 minutes. None were rude, though it seems the emails to CS certainly were.
Fabulous username change, from @jackhedwards to @fuchthissheet. And during this thread!
@f00l I misread it initially and thought it was fuchHISsheet. Too bad he didn't realize he could just have chosen fuckmyshit and been done with it.