FedEx is clueless
4I heard on the news that FedEx is getting ready to cut jobs and close locations because their parcel volume has fallen off, and their spokesman said that it was because people were just not buying as much for delivery.
Riiiight.
They completely ignore the fact that shippers and recipients alike have been looking for any way to avoid them lately because their service just plain sucks. (Not that UPS, their principle competitor, is particularly stellar, but…)
But by all means blame external causes. Yup. Don’t fix anything because it’s not broke, and we know it’s not broke because we make sure we never actually hear any gripes.
Meanwhile, UPS reportedly will be boosting its rates 23% next year. I guess the guy at the top wants a new fleet of Veyrons or something.
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I go out of my way to avoid UPS, if I have a choice. Locally, anyway, FedEx is FAR more reliable.
@godainobaka Shipping from Houston, FedEx and UPS are both crapshoots to some extent, but FXG misses its forecast arrival date far more often than UPS on outbound parcels. And for at least the last six months, UPS has been providing a cutoff for same-day departure that’s more than two hours later than FXG, if I want to drive to the last-call UPS dropoff. OTGH. to a business address that’s not deep in the boonies, FXG is much cheaper than UPS. But with UPS, I always know up front what the shipping cost will be. FXG, not so much.
@werehatrack I’m sure it depends a lot on your regional depot and how competent their staff is. I’ve found that if FedEx says it is going to be there on day X, it is either going to be there on day X or I’ll get a notification informing me of the delay. And they will try again the next day.
With UPS, I’ll get the email stating the package has been delivered at the same time as a delivery notice saying that they couldn’t get in (because the driver didn’t bother to check my account for the code). If I call customer support they refer me to the tracking information. Then because they only make one delivery attempt before dumping the parcel at a “convenient UPS dropoff location,” I wind up going out to pick the bloody thing up myself.
It does not give me much deJoy to say use the U.S. Postal Service instead.
@pmarin Priority Mail used to have a cost level similar to FXG, But even at the commercial shipper discount price that I get, it’s substantially higher now. I still use it on occasion, particularly when I’m shipping to someplace that would be four or five days away via FedEx Ground or UPS ground. In that case, Priority Mail is cheaper than using FedEx Express or UPS blue label.
Fed Ex generally takes much longer that any other service. Their ground is especially bad. I’ll never use them again to ship things and I always dread when I read that’s how something has been shipped to me.
Yeah I see Amazon delivery all the time on my street but I rarely see fed ex anymore. I was kinda surprised when I saw one the other day.