Why does it take 9 days to get a response about an item that I never received? Support said ask the post office, asked the post office they say it was delivered, but I don't have it. Sure would like my item I ordered at the beginning of February.
Same thing here. I did all the research and found out that the company that sent them out had a large amount of the shipping labels fall off. Still no feedback
Nope to the locked mail access, the super awesome shippers pretty much always just ring the doorbell and leave the package on the doorstep of my house.
Hey, at least you got a response. I'm still waiting to hear back about where the hell my kitchenaid mixer I ordered a month ago is. Tracking info says "picked up" but FedEx says they haven't seen it. It sounds like I'm not the only one, as well. If this is indeed a wide-spread problem with this order, it would be nice if an update was issued.
I'm fine being patient. Meh happens, and I know I can always issue a chargeback, worst case. Still, it's really tempting to send a followup email.
@TheCraiggers sorry for the delay, we're still looking into this and working with the vendor to figure out what's happening. I'll see if we can have an update for you tomorrow.
@TheCraiggers I did the checking on this shipping issue for mixers. The labels fell off and they when back to the shipper. I have told me this for the past 2 weeks. Mine was a gift and I told my wife it was on the way when she told me about wanting to buy one. Not sure what to do. But I hope I do not have to buy one at full price, since I told my wife that it is on the way.
@brettmcox Thanks for the info. Hopefully they sort this out soon. This isn't exactly a $5 pack of socks- given the costs, you would think Meh would be more forthcoming.
@TheCraiggers@brettmcox we're still having some trouble working this out with the vendor, sorry for the long wait. I'll give you an update as soon as I have one.
You have a choice you can either get mostly helpful if delayed customer support or you can get India support that would be even less helpful and would be asking it you tried turning it off and back on no matter how many times you tell them that you haven't received it
@Foxborn A lot of call centers are in the Philippines now, some are coming back into the states in the middle of nowhere, so they can keep the wages low. Usually the way it works is, you can either use the general shared pool of agents or have a dedicated group that works with your product (often mixed with the pool in off-hours or slower times). The quality of support also depends on if you build a good knowledge base with instructions for the support agent. Cheap comanies will use the shared pool of agents, so you are speaking to a person who handles products from several companies at the same time. A company that wants good support will not only provide the necessary info they need to do proper troublshooting but will also have training so the agents can be actually familair with the product. So, don't blame the person on the other end who is given some shitty list of instructions from a crap company, blame that company. Tell them they need to do better.
@The_Baron yes a lot are coming back and other are sending them out there. I will never for get this time I got put in the repeated because they couldn't understand the issue (it was not a simple technical issue) and the support person actually said (after I said how frustrated I was) "I speak slowly and clearly so you understand" THAT WASN'T THE FREAKING ISSUE!!!! They wouldn't help get me to someone that could help. I don't blame the person I blame the society that has gotten rid of problem solving ability in a huge group of people (and I'm not saying that just from bad CS I've worked with and shudder worked for)
The CS team is unfortunately pretty backed up with a flux of new users, and an unfortunate shipping accident (We heard @hollboll forgot to feed the hamster in the shipping computer). They'll catch up to you soon. You seem like a patient person, so just hang in there, and the fine people at meh will fix your issue.
@un0 I forgot to feed a mouse once (this was not a voluntary pet. this why I insist on a no live animals rule for white elephant exchanges...) It is really sad when you find out you are the reason a small animal had a slow horrifying death
Same here! I've been waiting to get a monitor back for almost 6 weeks now :-(
Awesome.... Yay customer support!
Sounds like it got nabbed... do you have locked mail access?
Same thing here. I did all the research and found out that the company that sent them out had a large amount of the shipping labels fall off. Still no feedback
Nope to the locked mail access, the super awesome shippers pretty much always just ring the doorbell and leave the package on the doorstep of my house.
@itsageo This honestly sounds like a post office issue not a meh issue.
They are probably still going through emails from people that complain they don't get emails about every step their order takes.
Don't you have tracking to track your order?
Hey, at least you got a response. I'm still waiting to hear back about where the hell my kitchenaid mixer I ordered a month ago is. Tracking info says "picked up" but FedEx says they haven't seen it. It sounds like I'm not the only one, as well. If this is indeed a wide-spread problem with this order, it would be nice if an update was issued.
I'm fine being patient. Meh happens, and I know I can always issue a chargeback, worst case. Still, it's really tempting to send a followup email.
@TheCraiggers sorry for the delay, we're still looking into this and working with the vendor to figure out what's happening. I'll see if we can have an update for you tomorrow.
@TheCraiggers I did the checking on this shipping issue for mixers. The labels fell off and they when back to the shipper. I have told me this for the past 2 weeks. Mine was a gift and I told my wife it was on the way when she told me about wanting to buy one. Not sure what to do. But I hope I do not have to buy one at full price, since I told my wife that it is on the way.
@brettmcox Thanks for the info. Hopefully they sort this out soon. This isn't exactly a $5 pack of socks- given the costs, you would think Meh would be more forthcoming.
@JonT did you ever procure an update?
@TheCraiggers @brettmcox we're still having some trouble working this out with the vendor, sorry for the long wait. I'll give you an update as soon as I have one.
You have a choice you can either get mostly helpful if delayed customer support or you can get India support that would be even less helpful and would be asking it you tried turning it off and back on no matter how many times you tell them that you haven't received it
@Foxborn A lot of call centers are in the Philippines now, some are coming back into the states in the middle of nowhere, so they can keep the wages low. Usually the way it works is, you can either use the general shared pool of agents or have a dedicated group that works with your product (often mixed with the pool in off-hours or slower times). The quality of support also depends on if you build a good knowledge base with instructions for the support agent. Cheap comanies will use the shared pool of agents, so you are speaking to a person who handles products from several companies at the same time. A company that wants good support will not only provide the necessary info they need to do proper troublshooting but will also have training so the agents can be actually familair with the product. So, don't blame the person on the other end who is given some shitty list of instructions from a crap company, blame that company. Tell them they need to do better.
@The_Baron yes a lot are coming back and other are sending them out there. I will never for get this time I got put in the repeated because they couldn't understand the issue (it was not a simple technical issue) and the support person actually said (after I said how frustrated I was) "I speak slowly and clearly so you understand" THAT WASN'T THE FREAKING ISSUE!!!! They wouldn't help get me to someone that could help. I don't blame the person I blame the society that has gotten rid of problem solving ability in a huge group of people (and I'm not saying that just from bad CS I've worked with and shudder worked for)
The CS team is unfortunately pretty backed up with a flux of new users, and an unfortunate shipping accident (We heard @hollboll forgot to feed the hamster in the shipping computer). They'll catch up to you soon. You seem like a patient person, so just hang in there, and the fine people at meh will fix your issue.
@un0 I forgot to feed a mouse once (this was not a voluntary pet. this why I insist on a no live animals rule for white elephant exchanges...) It is really sad when you find out you are the reason a small animal had a slow horrifying death
@un0 Yeah... poor hamster. He's okay now.
@hollboll Be careful, their union reps are pretty hardcore.