In an effort to test the air purifier's ability to... purify air..., we at Mediocre labs did what we usually do and set up an experiment (the scientific accuracy of which is up for debate). This was also a great excuse to use the fog machine that someone sent us during the Seligman experiment.
Mine arrived Saturday, and it worked straight out of the box on every speed plus ionizer. After an hour I turned it off, and it never worked again. I removed the back cover, re-inserted the filters, re-seated the cover a dozen times- nothing. The light was off for good. Today I called 1-800-253-2764, spoke with an awesome service rep, and after determining that the unit is still in warranty (look at the plug; there's a letter & number code they need), the rep asked me whether I wanted to try to find another one (this model is out of production) or whether the Holmes HAP716-U (their sister company) would be acceptable. The Holmes uses the same filters, BTW, so I'm scavenging them. It's on its way to me. I was so impressed with the four minute TOTAL phone call that I voluntarily answered a phone survey, and I hate those things. They didn't want this unit back, thankyouverymuch.
@OldCatLady The Holmes unit arrived today, and while speeds 2 and 3 are too loud for everyday use, 1 is very acceptable, and that thing puts out a good air stream. I may try putting it up to 3 while I'm out of the house; the manual says it is designed to run 24 hours a day. So far, so good.
@Thumperchick No worries, I guess I'm wondering if anyone else in the meh had the same or similar issue, and knew of a fix, which is info I wouldn't have gotten from calling the 1-800 number.
A lot of times, the person answering the phone is trained to do customer service and may not have detalied technical knowledge about the product. I'm cool with opening up the thing and fixing it if I can, and I figured the forum would be a better source.
Also, I got that meh.com 1st year email, and it made me feel that my amount of posting was inadequate.
@OldCatLady Can you provide the model number of the Holmes they sent as replacement? The only model they would offer me was a Bionaire BAP1412. It looks totally different, black and silver. They are sending a prepaid label to send defective unit back. I can wait to see if the original model comes back in stock. Apparently my customer service experience is a bit different.
I've opted to get some filters from the website as well. It appears with the BOGO sale +8.50 shipping it's cheaper than what I can find on ebay and amazon. Here are two compatible filters. Make sure you actually order 2 to see the discount. :-)
@cengland0 Thanks for catching that. I see that some of the specs vary between the two (despite Walmart's use of the same images for both). Given that the model numbers differ only by the "C" appended to this one, I'd have expected them to be the same (apart from the "Claritin" branding, which I assume the "C" signifies).
Can't believe I am asking - but my hubby won't stop asking me - so the question is - when will you sell the LED light bulbs again? I didn't buy enough last time and he wants more.. Lol😳 I personally would love the pillows again - those are awesome! Or the meh socks..lol
@ajernst@w_a_w@kyletgephotoguy Well well well... ill have all three of you know that you're in luck! I have 5 of the non-dimmable floods just sitting around unopened. 3 buyers and 5 bulbs... hello sweet supply and demand! Nah, i wont price gouge here... first to pay me $30 a bulb gets them. OK FINE, $5/bulb. Sans VMP benefits, 'cause these mofos ain't cheap to ship!
Is anyone else having theirs give off a weird rattling and almost high pitched noise? It started rattling on setting 1 after running for half of today, and also makes a weird noise. I can't have it on while I'm in the room as it's too irritating a pitch.
It's NOT just an air flow or fan noise...my Holmes filter doesn't make any noise but a nice sound of air being blown around. This filter's sound is different (even though it actually uses the same filters as the smaller Holmes).
@OldCatLady Hmm I guess it's not that bad on 1. There's a weird low whirring noise that my Holmes doesn't make. On 3 it sounds like an airplane taking off...lol. Let me know how the Holmes is and then I might call :) If you don't mind I'd greatly appreciate it!
@Zypher After 3 days of using the Holmes, 1 is okay to be in the same room, and 3 sounds like a jet taking off. OTOH, even on 1 it puts out a LOT of air, and on 3 it blows newspapers across the room. It's staying on 1 all the time. Very acceptable.
Some Air Purifiers have an independently controlled ionizer, which, when turned on, releases negative ions into outgoing filtered air. Ions are tiny particles that carry a positive or negative charge. These ions exist naturally around us, in the air, water and ground. Both positive and negative ions are colorless, odorless and completely harmless. Negative ions help the air purification process by attaching themselves to very small airborne particles in the room. You may also note after extended use, that dust may have collected around the grills or front panel. This is from the ionization affect caused by the negative ions exiting from the air outlet. This is additional evidence of the air cleaning effectiveness of negative ions. The dust can be easily removed with a clean, damp cloth or soft brush. Finally, using your ionizer may result in an occasional popping or cracking sound. This is a normal sound, generally caused by particles of dust that are interrupting the flow of ions, causing a small build-up of ions that, when discharged, cause the popping or cracking sound. NOTE: It is important to replace the HEPA filter at the recommended intervals in order to maintain optional air quality.
@cengland0 I agree it's awkward, but I guess they just mean it's not always on. Looking through the manual (PDF) describes operating the ionizer, but no mention of buying an additional part or attaching it… pretty sure it's built in.
Darn. I could really use one or more of these- might help with my horrible allergies and asthma. Bad timing though, because I am totally broke at the moment. >.< Maybe (hopefully) they'll come around again when I have the money.
Have not made a purchase from MEH in14 days starting to get dissapointed , wondering if this site is all about baby helicopters filters and amps and headphones ...some new shit meh in the 10-20 dollar range ty in advance
Got this today. I was so excited (I have horrible allergies), but it doesn't work. I know there's power to the unit because when I push the button to reset the filter, it comes on, but the unit won't power on.
Any suggestions? If I have to, how do I return this thing and where do I return it? Meh or the mfg. ?
@Tadlem43 That's not cool! When you have an issue with a product from meh, the first place to start is the top of the page. The first comment in a product thread will always be the specs, and the warranty information is in those specs. In this case, you would contact:
For this product, it's a pdf copy of JCS's standard warranty, usually it's a contact page for the vendor/manufacturer. Poking through this one came up with:
How to Obtain Warranty Service In the U.S.A. If you have any questions regarding this warranty or would like to obtain warranty service, please call 1-800-253-2764 and a convenient service center address will be provided to you
Looks like that's your best bet. I hope they take care of your issue!
@uwacn Thank you! I just opened the back and snapped it right back on, but after your post I took the cover off and one of the air filters was in backwards and upside down! Turned it around, snapped in the back...and IT WORKS!! Thank you to all who responded! (it takes a village! lol)
Mine arrived on Monday, and at first it worked great. However, after a day of using it, when I set to level 1, it doesn't work, while it works great at levels 2 and 3. I know level 1 worked when it arrived as I tested all the buttons. Since the sound is quite excessive when I turn to 2 or 3, not having 1 working is quite a bummer. After installation, the machine has not suffered any damage and it was not relocated from the original spot.
Is anyone else experiencing the same problem? I've went through the manual and took a look at the filters, too, but no solution has come up. Should I call the number on the manual (1-800-253-2764)?
@albertjklee Mine worked briefly, then wouldn't turn on next time I tried. Do call the company, but do it before 8 PM. I called on Monday about 1015 EST, and got good customer service. A check today shows that my new unit should be shipped by Friday, no charge since the old one was under warranty.
@pyip001 that's exactly what mine's doing. If I let it cool down for a few hours and turn it on at level 1, it does work for a few seconds, then starts making a small rattling sound with the fan off, just as you have described. I will call the number tomorrow - thanks everyone!
Update: I called the number, and I will be getting a new one (Bionaire® BAP520-UH HEPA-type Tower Air Purifier) at no extra charge, and the service rep didn't mention anything about returning the old one. Now I have two air purifier towers!
Update #2: Instead of the Bionaire air purifier tower (see the update above), I have received a Holmes HAP9422-NUA. It seems to cover more square footage (165), but it still covers less than what was promised of the original Claritin Bionaire one (208) that we've all purchased from Meh. Quite a bummer, but the Holmes one operates more quietly, so I'm satisfied with this.
The fan is too loud at setting 2 and 3, so I tried keeping it on 1. After about 20 seconds of slightly-rattly air, the unit stops blowing but keeps on buzzing. Settings 2 and 3 still work during this time but when I switch back to 1, I get no airflow, just rattle.
I left it on setting 1, rattling, but not blowing air, for a while and the top of the unit got warm and there was a bit of .. electrical smell. Maybe it's a stalled motor?
Anyone else have this problem, or should join the ranks and make a phone call to the friendly customer service reps at 1-800-253-2764?
Apologies if this comes out wrong, but why wouldn't you start with the number in the manual? That is the most logical place to start. It seems like wasting your own time to post here, asking if you should call the number, when you could call the number and see if they can help you.
@Thumperchick I was having the exact same thought as @pyip001 and wanted to fix it myself in case it's something that takes seconds to fix, rather than going through the customer service, who probably deals with customers of hundreds of different products. But I do get your point, and since it appears that there is no easy fix to this issue, I will be calling the service rep tomorrow.
I was pretty happy with mine until after running for maybe 6 hours it started emitting the smell of burned band-aids. Had to fire up the old 3M FAP02 to clear the stench. Haven't called customer service yet.
Had to call customer service to get mine replaced, which went well enough, but the new unit only has the warranty date of the original unit, which is 3 years from date of manufacture, which was 2012 December for the unit I received. Normally the warranty would be good from the date of purchase but they won't accept the order details pages that Meh.com generates. Beware if you need to replace yours!
Cheers to @gstamper for saying this before and jeers to me missing it.
I just got off my lazy butt and called them up to have mine replaced since it refuses to turn on. I was told that I came in just under the wire for warranty. They are shipping me a new Bionaire brand air purifier. I am not sure what the model number is.
If you have any issues with yours, call and get it changed out!
@bruceoite Generally for warranty, you likely won't get a new one. They will send you a refurbished one and when you send yours back, they will refurbish it to like new and send it out to the next person. If you're not having a problem, I wouldn't risk sending it out to get one with a real problem.
@toniajberkshire I know nothing about this product, BUT if it is anything like many air cleaners I’ve used in the past, make sure the filter is “all the way in”… they usually have a little tooth that presses a switch to keep the fan from running when the filter is removed.
(if that is not the cause… scroll up to the description on this page and click on the warranty link for info on warranty replacement but I think you are about a year and 5 months out of warranty if you bought this in 2015)