If you look on the left top of the main page by the ALL there will be 3 lines. Clicking will get a pull-down menu, and if you scroll down you will find the Customer Service link above. Amazon manages to hide it well.
Do you have a shipping/tracking number? If it has tracking you should at least be able to see if it was logged into the shipper’s system… If it says “pending acceptance” ( or something similar) it generally means the seller pulled a shipping label but may or may not have dropped it off… If it is logged into the tracking system, it’s the shipper’s problem.
@chienfou
Depending on the carrier, the point of origin, and the destination, the claim might still have to be filed by the shipper. USPS allows claims by either party; FedEx generally wants the shipper to file the claim. (And my experience has been that they almost never pay up.)
@werehatrack
Granted, but if you know it’s been tracked into the shipper’s system as received at their end, it makes it easier to make a claim if you are allowed to. The dreaded “pending acceptance” means either it hasn’t gotten there yet (seller issue) or it never got scanned in correctly (shipper issue). In this case there is a bunch of finger pointing that can’t really be easily resolved.
@chienfou I had a package sent via USPS Priority Mail last week that didn’t show up as anything but “label printed” for five days, and then it was out for delivery. In November I had a FedEx Ground package that showed “Accepted” for seventeen days before it moved to “in transit”. So yeah, been there.
@werehatrack
we are waiting for a package that is ? in Morrow GA where it was supposedly handed off from UPS to USPS. It’s been AWOL since before Thanksgiving… Doesn’t bode well.
One thing that is almost always misunderstood is that the shipper works for the seller, not you. Needless to say, you as the recipient don’t really have any recourse other than to take it up with the seller, and even then, their leverage with the shipper is likely to be very limited, especially if they are a small business (like an eBay or Etsy or “affiliate” seller).
@mike808
yeah, that is were a chargeback with the CC is in order.
I paid for a product
You took my money
It didn’t show up
You owe me the product or the money.
As mentioned, the shipper works for ‘you’ (the seller) so it’s your problem. Sorry 'bout that.
That is also a good case for using USPS since they have ‘insurance’ built into the price for the first $50 if I remember correctly.
@chienfou Exactly. Also, never use a debit card. The bank is far more interested in getting their money they lent you back than they are in helping you get yours back.
And UPS (Big Brown) also has automatic insurance. They got in trouble because the insirance is hugely profitable, and the UPS executives (separately) owned shares in the insirance shell compsny setup to “sell” the insurance (underwrite) to the publicly traded shipping company to siphon profits. Turns out they got busted for not being licensed in each state to sell insurance, and it exposed the scam.
It’s also another way they pretend the USPS doesn’t compete fairly in offering that insurance for free because the USPS is federal and doesn’t have to play by each state’s insurance commission rules. Boo fucking hoo. I also don’t see FedEx or UPS unionized and fully funding every employees retirement account on day 1 like the Republican Congress forced the USPS to do in trying to make it go broke and kill it for their buddies in shipping, like the current head, DeJoy (who stands to profit at the USPS demise, explaining the hatchet job he’s doing there to sabotage everything he can).
@chienfou@mike808
I never use my debit card for anything online. Always credit.
Also while traveling I’m very picky about where I use my debit card. I once used it at an atm where someone put a scammer on it and cleaned out my bank account within an hour. I had no money the entire vacation (was on 1st day when it happened, took another day to figure it out) and still didn’t get my money back for weeks after I got home. It was horrible. I remember learning about it in one of my criminal justice classes (the scamming device on atm, gas pumps and check outs) it was a good story for the class.
@chienfou@mike808@Star2236
I never use my debit card. Period.
In fact my credit union ended up canceling it!
Which is kind of a hassle because it’s also an ATM card, so I need to get it reinstated.
@chienfou@Kyeh@Star2236 You can get your bank to configure your card as an ATM-only card. It will not say “debit” on it and it will not have a Visa or MC logo on it. You might have to push for it since they may not have anyone who has been around long enough to remember how to make the order for that kind of card.
They may have to do it with “spend controls” where it’s a rule setup to decline any debit transaction over $1. Maybe it is a web self-service feature, or the bank can set it up if they don’t have a ATM-only card.
@chienfou@Kyeh@mike808
I use my debit carb around town at places where I pay myself and feel comfortable paying (grocery store, inside gas station) and credit card for anything I hand off if I don’t have cash. I always try and pay with cash bc it’s more tangible for me and I can see where my moneys going and it helps me not spend as much. I notice when I use my debit card I spend more.
@Kyeh@mike808@Star2236
Just make sure your ATM only card has some association to a national/international group or you will be stuck with only using the issuer’s ATMs.
I NEVER use my debit card for anything but getting cash out when travelling or paying vendors like the kid that mows my mom’s yard etc. Everything else flows thru a couple of credit cards that either pay cash back or FF miles for Delta, etc. Pay the card once a month, NEVER carry a balance or you’re screwed.
@chienfou@Kyeh@Star2236
A problem with a Visa/MC debit card is that any ATMs that aren’t your banks ATMs flow through Visa/MC just like a debit transaction at any other merchant. So you are reliant on the operator of the ATM, which isn’t always a bank. Like the high-fee privately run “ATMs” in bars or casinos.
Most banks now have connections with Zelle or Venmo or similar where you can pay someone using just their phone number. Pay one-off debit payments that way instead of cash.
That is still a problem for the “unbanked” that don’t have a bank account (like the kid that mows your mom’s yard, or the homeless, or the freedom-seeking undocumented. For that, well, guess what crypto is good for? Either that or stash some cash under the mattress.
@chienfou@Kyeh@Star2236 You would be surprised. Anyone can create a paper wallet for crypto. Or a phone app. Doesn’t need to have active phone service. Just wifi will do. Lots of last year’s phones around with the relentless upgrade cycle. Homeless doesn’t mean jobless, either.
That said, cash is king. Cold pressed Latinum.
/image Quark Ferengi
Probably not. Seems kind of like it would be hard to use to pay for anything likely to be bought by a homeless person.
Perhaps giving then a stock certificate would be the ultimate trickle down? /shrug
https://www.amazon.com/hz/contact-us/foresight/hubgateway
If you look on the left top of the main page by the ALL there will be 3 lines. Clicking will get a pull-down menu, and if you scroll down you will find the Customer Service link above. Amazon manages to hide it well.
Do you have a shipping/tracking number? If it has tracking you should at least be able to see if it was logged into the shipper’s system… If it says “pending acceptance” ( or something similar) it generally means the seller pulled a shipping label but may or may not have dropped it off… If it is logged into the tracking system, it’s the shipper’s problem.
@chienfou
Depending on the carrier, the point of origin, and the destination, the claim might still have to be filed by the shipper. USPS allows claims by either party; FedEx generally wants the shipper to file the claim. (And my experience has been that they almost never pay up.)
@werehatrack
Granted, but if you know it’s been tracked into the shipper’s system as received at their end, it makes it easier to make a claim if you are allowed to. The dreaded “pending acceptance” means either it hasn’t gotten there yet (seller issue) or it never got scanned in correctly (shipper issue). In this case there is a bunch of finger pointing that can’t really be easily resolved.
@chienfou I had a package sent via USPS Priority Mail last week that didn’t show up as anything but “label printed” for five days, and then it was out for delivery. In November I had a FedEx Ground package that showed “Accepted” for seventeen days before it moved to “in transit”. So yeah, been there.
@werehatrack
we are waiting for a package that is ? in Morrow GA where it was supposedly handed off from UPS to USPS. It’s been AWOL since before Thanksgiving… Doesn’t bode well.
One thing that is almost always misunderstood is that the shipper works for the seller, not you. Needless to say, you as the recipient don’t really have any recourse other than to take it up with the seller, and even then, their leverage with the shipper is likely to be very limited, especially if they are a small business (like an eBay or Etsy or “affiliate” seller).
@mike808
yeah, that is were a chargeback with the CC is in order.
As mentioned, the shipper works for ‘you’ (the seller) so it’s your problem. Sorry 'bout that.
That is also a good case for using USPS since they have ‘insurance’ built into the price for the first $50 if I remember correctly.
@chienfou Exactly. Also, never use a debit card. The bank is far more interested in getting their money they lent you back than they are in helping you get yours back.
And UPS (Big Brown) also has automatic insurance. They got in trouble because the insirance is hugely profitable, and the UPS executives (separately) owned shares in the insirance shell compsny setup to “sell” the insurance (underwrite) to the publicly traded shipping company to siphon profits. Turns out they got busted for not being licensed in each state to sell insurance, and it exposed the scam.
It’s also another way they pretend the USPS doesn’t compete fairly in offering that insurance for free because the USPS is federal and doesn’t have to play by each state’s insurance commission rules. Boo fucking hoo. I also don’t see FedEx or UPS unionized and fully funding every employees retirement account on day 1 like the Republican Congress forced the USPS to do in trying to make it go broke and kill it for their buddies in shipping, like the current head, DeJoy (who stands to profit at the USPS demise, explaining the hatchet job he’s doing there to sabotage everything he can).
@chienfou @mike808
I never use my debit card for anything online. Always credit.
Also while traveling I’m very picky about where I use my debit card. I once used it at an atm where someone put a scammer on it and cleaned out my bank account within an hour. I had no money the entire vacation (was on 1st day when it happened, took another day to figure it out) and still didn’t get my money back for weeks after I got home. It was horrible. I remember learning about it in one of my criminal justice classes (the scamming device on atm, gas pumps and check outs) it was a good story for the class.
@chienfou @mike808 @Star2236
I never use my debit card. Period.
In fact my credit union ended up canceling it!
Which is kind of a hassle because it’s also an ATM card, so I need to get it reinstated.
@chienfou @Kyeh @Star2236 You can get your bank to configure your card as an ATM-only card. It will not say “debit” on it and it will not have a Visa or MC logo on it. You might have to push for it since they may not have anyone who has been around long enough to remember how to make the order for that kind of card.
They may have to do it with “spend controls” where it’s a rule setup to decline any debit transaction over $1. Maybe it is a web self-service feature, or the bank can set it up if they don’t have a ATM-only card.
@chienfou @mike808 @Star2236
That’s good to know - thank you!
I’ll check that out.
@chienfou @Kyeh @mike808
I use my debit carb around town at places where I pay myself and feel comfortable paying (grocery store, inside gas station) and credit card for anything I hand off if I don’t have cash. I always try and pay with cash bc it’s more tangible for me and I can see where my moneys going and it helps me not spend as much. I notice when I use my debit card I spend more.
@Kyeh @mike808 @Star2236
Just make sure your ATM only card has some association to a national/international group or you will be stuck with only using the issuer’s ATMs.
I NEVER use my debit card for anything but getting cash out when travelling or paying vendors like the kid that mows my mom’s yard etc. Everything else flows thru a couple of credit cards that either pay cash back or FF miles for Delta, etc. Pay the card once a month, NEVER carry a balance or you’re screwed.
@chienfou @Kyeh @Star2236
A problem with a Visa/MC debit card is that any ATMs that aren’t your banks ATMs flow through Visa/MC just like a debit transaction at any other merchant. So you are reliant on the operator of the ATM, which isn’t always a bank. Like the high-fee privately run “ATMs” in bars or casinos.
Most banks now have connections with Zelle or Venmo or similar where you can pay someone using just their phone number. Pay one-off debit payments that way instead of cash.
That is still a problem for the “unbanked” that don’t have a bank account (like the kid that mows your mom’s yard, or the homeless, or the freedom-seeking undocumented. For that, well, guess what crypto is good for? Either that or stash some cash under the mattress.
@chienfou @mike808 @Star2236
Cash is still useful sometimes!
@Kyeh @mike808 @Star2236
not really seeing a big market in the homeless community for crypto…
@chienfou @Kyeh @Star2236 You would be surprised. Anyone can create a paper wallet for crypto. Or a phone app. Doesn’t need to have active phone service. Just wifi will do. Lots of last year’s phones around with the relentless upgrade cycle. Homeless doesn’t mean jobless, either.
That said, cash is king. Cold pressed Latinum.
/image Quark Ferengi
@Kyeh @mike808 @Star2236
Probably not. Seems kind of like it would be hard to use to pay for anything likely to be bought by a homeless person.
Perhaps giving then a stock certificate would be the ultimate trickle down? /shrug